Greenford Vets4Pets Ltd

Greenford Vets4Pets Ltd is part of the Vets4Pets group in Greenford, Greater London. The practice lists a modern clinical setup including an in-house lab, digital imaging, an operating theatre, a hospital ward and an isolation unit, and it also advertises Veterinary Nurse Training. Recent feedback is mixed: some owners describe quick, supportive help at short notice, while others report poor follow-up, communication problems and concerns about treatment decisions.

Services

•Diagnostics and monitoring: in-house laboratory testing, blood pressure monitoring, digital X-ray and ultrasound.
•Surgery and procedures: operating theatre facilities, anaesthesia and orthopaedics.
•Dentistry: dentistry is listed by the practice; recent reviews also mention regular teeth trimming for a hamster.
•Hospital care: a hospital ward and an isolation unit are listed.
•Preventive and routine care: microchipping, nurse clinics, nutritional advice, prescriptions and medication, pet passports/animal health certificates, and health plans.
•Species seen: the website mentions dogs, cats and rabbits; recent reviews also describe care for a hamster.
•Urgent and out-of-hours arrangements: reviews mention same-time appointments being arranged in an urgent situation, and the website states out-of-hours emergency cover is provided by Vets Now Barnet.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Recent reviews on cost are mixed: one owner described pricing as fair, while another complained about being quoted for a costly surgery they later believed was unnecessary.

People

•Chey: praised in reviews for advice and care during repeat hamster visits for teeth trimming.
•Claudia: warmly thanked for helping during an urgent puppy visit, including sorting ownership paperwork and arranging an appointment immediately.
•Jackie: one reviewer described an abrupt phone manner when trying to reschedule an appointment.
•Julia Nosal: named in a negative review, without further detail.

Reviews

Google rating: 4.4/5 from 290 reviews. Recent written feedback is mixed, with both very positive service stories and several serious complaints.

•Several owners describe a friendly, patient and reassuring team, including support for first-time pet owners and short-notice appointments.
•Reception experience appears variable: Claudia is singled out for especially helpful emergency admin support, while another review describes a poor phone interaction when rescheduling.
•Communication and follow-up are a recurring concern in negative reviews, including one account of repeated chasing for blood test results with no callback.
•One detailed complaint questions a treatment recommendation after the owner says a second opinion avoided a suggested toe amputation and expensive surgery; alongside that, some reviews still describe the vets and reception staff as warm, helpful and fair on price.

Reviews for Greenford Vets4Pets Ltd

Note: Showing the 10 most recent Google reviews out of 290 we track in total. Recent reviews may not be representative of overall sentiment.

Avinash Bhogun

3 months ago

We had our beloved Kimchi for one year after we adopted him given his unfair circumstances. Unfortunately his health deteriorated quickly, despite showing excellent recovery earlier in the year. Based on our recent visit we had a blood test and given some medication and promised an update to discuss blood test results and follow ups. No phone came despite us chasing in person and over the phone multiple times. Kimchi sadly passed away very quickly. No one called us to discuss the blood test results, even to this day - nor explain what to do if situations worsened. When we followed up, it turns out that the vet in question is on holiday. No empathy from front of desk to cancel the care plan. We strongly suggest you seek a local, private and/or independent vet given our heart wrenching experience and awful situation. We wish this upon no one.

Tony

I have been taking my hamster Grogu to this place every couple of weeks recently for regular teeth trimming. The reception staff and vets are always very friendly. Chey is a brilliant vet who gives great advice. We get booked in at short notice and the pricing is fair. I am looking forward to coming here again and again for such a great service for my hammy!

Amanda Martinez

4 months ago

I had an extremely upsetting experience at this clinic. The staff was rude and left feeling unsure whether my pet needs were taken seriously. I strongly recommend avoiding this place and look for a clinic that is more reliable and attentive.

Umair Saqib

5 months ago

WARNING! If you go to Vets4Pets Greenford and get told your pet needs something serious or expensive, please get a second opinion. It could save you a lot of stress and your pet a lot of pain. I don’t usually leave reviews, but this experience really made me feel I had to warn others. I’ve been taking my cats to this vet for over four years, but after my latest experience, which almost cost my cat his toe and could’ve led to an unnecessary £2,000 surgery, I’ll never be going back. My cat had a broken nail, something I thought would be quick and easy to fix. Instead, it turned into weeks of stress and pain for him. I took him in twice, and both times the vet just shaved the area and gave some medicine and happily charged us. The problem only got worse. Then I was told he’d need his toe amputated, and to make matters worse, the vet who told us this was humming while delivering the news, no empathy at all. He did not look very experienced and it showed. Something didn’t sit right with me, so I went to two other vets for second opinions. Both were shocked that the first vet hadn’t simply removed the broken nail, which was clearly the cause of the infection. The second vet carefully removed the nail in seconds and didn’t even charge for it because it was such a small procedure. Within hours, my cat was more comfortable, and now a few weeks later, his paw has fully healed, his nail has grown back, and he’s back to his happy self. It’s honestly unbelievable that a clinic could miss something so basic and let it get to that point. Over the years, I’ve noticed high staff turnover there, and this experience really showed a lack of consistency and experience.

Z Z

I’m convinced that there’s an ethos in this practice to treat people differently if you know what I mean. Just take a look at the names of the 1 stars if you get my drift. Shout out to Julia Nosal who I had a horrible experience with. Customer lost for life, including friends, family and hopefully anyone competent who reads this post.

Nuria Noblejas

6 months ago

I am so grateful to the receptionist Claudia, she was incredibly lovely, helpful and resourceful. I came into the Vets4pets Greenford as an emergency because my puppy was poorly, I had no documents with me, and because she was quite new to me, she was still under the old owner's name. Claudia sorted everything out, called the old owner's to transfer the ownership, and she got me an appointment at that same time. My puppy was treated and I felt so relieved, as I was very stressed, but she helped so much that I felt very supported. Thank you Claudia, Coco and I will be grateful forever 🩷

Jinita s

7 months ago

Avoid speaking to Jackie on the phone, her tone was very abrupt and it seemed as if she was shouting to me on the phone when I asked to reschedule an appointment, felt slightly uncomfortable, but also she kept me on hold and then she forgot that I was even on the phone- started speaking to me as if i was a new customer again. I bring my cat here, I’ve had no issues with the people there however and everyone’s friendly there but one phone call can change someone’s perspective.

9 months ago

I have been taking my hamster Grogu to this place every couple of weeks recently for regular teeth trimming. The reception staff and vets are always very friendly. We get booked in at short notice and the pricing is fair. I am looking forward to coming here again and again for such a great service for my hammy!

Radhika Dayal

10 months ago

Lovely staff, very helpful and patient! I took my kitten in as a first time cat owner and they were so reassuring, explaining everything clearly and guiding me on what’s best for her. All the staff were so warm and friendly, and it was clear they genuinely cared. My kitten loved all the attention too!