Village Vet Kensal Green – Vets in Brent
Clinic Overview
Part of the Village Vet group (“a family of veterinary practices”), rather than a standalone independent practice. Based on owner reports, this clinic is used for both routine care and urgent presentations: examples include online booking for appointments, dental work under anaesthetic with tooth extractions, and treatment for suspected chocolate toxicity. Several reviews describe proactive communication during procedures (including phone updates while a pet was under anaesthetic and after the procedure), while one recent 1‑star review alleges very poor communication and empathy during an emergency visit that ended in a pet death and a disputed discussion about payment.
Services
- •Dental procedures (including tooth extractions) under anaesthetic (owners describe pre-procedure explanations and phone calls during and after the procedure).
- •Urgent care/poisoning treatment is referenced in reviews (dog treated after eating a large quantity of chocolate).
- •Appointments/booking: online booking is specifically mentioned.
- •Veterinary nurse training facility (listed in clinic data).
Pricing
- •No specific prices are stated, but one reviewer describes the pricing as “fair,” while another alleges they found “better, more well priced” alternatives after a negative experience.
People
- •Sabrina (chief nurse): repeatedly thanked for clear explanations and updates during a cat’s treatment; also credited (along with “Ami”) with swift, gentle handling of an anxious dog during a serious poisoning case.
- •Amy Day: named in multiple reviews for being knowledgeable and kind, and for “excellent care, advice and expertise” with a dog.
- •Sarah: repeatedly mentioned alongside Amy Day for being knowledgeable and kind with a dog.
- •Isaco (vet): credited with explaining a dental procedure in advance and making follow-up calls during anaesthetic and after tooth extractions.
- •Debra: mentioned positively for supportive presence during a stressful case.
Reviews
Google rating: 4.3 stars from 188 reviews. “”
- •Clear communication and updates are a recurring positive (e.g., explanations of treatment plans, updates during treatment, and phone calls during/after anaesthesia for dental extractions).
- •Handling of anxious or very unwell pets is highlighted in positive reviews, including a dog treated after ingesting chocolate.
- •Convenience features are noted, such as easy online booking and helpful phone support.
- •A serious negative account describes the opposite experience in an emergency, alleging the vet did not communicate the severity of the case, showed little empathy after the pet died, and focused on payment without explaining charges.
Special Services
Animals Treated at Village Vet Kensal Green
Animals We Treat
Companion Animals
Opening Hours – Village Vet Kensal Green
Opening Hours
Hours
Reviews for Village Vet Kensal Green
Note: Showing the 5 most recent Google reviews out of 188 we track in total. Recent reviews may not be representative of overall sentiment.
Jennifer Charles
a month ago
The team are very nice and caring. A big special thank you to Sabrina, the chief nurse. She provided excellent care for my cat. Her knowledge and advice was so helpful. She explained everything about my cat's treatment very clearly, and she and Amy kept me updated during his treatment.
Tiara reid
3 months ago
Best bet I have been to.
Humphrey Elles-Hill
5 months ago
Amy Day and Sarah are wonderful, knowledgeable, and very kind.
Humphrey Elles-Hill
2 months ago
Amy Day and Sarah have been wonderful with our dog Pym: they are kind with their time, always happy to see us and provide us with excellent care, advice and expertise.
Humphrey Elles-Hill
5 months ago
Amy Day and Sarah have been wonderful with our dog Pym: they are kind with their time, always happy to see us and provide us with excellent care, advice and expertise.
kiki turner
5 months ago
All the girls at this practice were absolutely incredible with my Hungarian Vizsla , brought her back from the brink of death after consuming large portion of cacau chocolate. Massive Thank you to SABRINA and AMI - without their swiftly given Love and tenderness she would of struggled due to her anxious nature . DEBRA also, you are a ray of bright shining Light. Thank you ladies xx
kiki turner
2 months ago
All the girls at this practice were absolutely incredible with my Hungarian Vizsla , brought her back from the brink of death after consuming large portion of cacau chocolate. Massive Thank you to SABRINA and AMI - without their swiftly given Love and tenderness she would of struggled due to her anxious nature . DEBRA also, you are a ray of bright shining Light. Thank you ladies xx
Mia John-Phillip
5 months ago
PLEASE PLEASE PLEASE DO NOT USE THIS VET!! My beloved cat passed away here and it was the worst experience of my life, made 10x worse by the vet. We came in as an emergency after noticing that my cat was breathing faster than usual. The vet seemed completely nonchalant and did not inform us of any cause for concern. We headed to the Sainsbury’s nearby whilst they treated my cat only to receive a heartbreaking call that my cat had passed away under their supervision 10 minutes later. We were completely taken a back because the vet did not at all explain the severity of the situation. Not to mention my cat seemed relatively stable before she went in there so god knows what they did to her. We rushed back to the vet in tears and I could not believe the lack of empathy and basic respect that this vet displayed. She made no attempt to explain what had happened nor did she even apologise, all she did was hound us for a payment, bear in mind she hadn’t even informed us what we were paying for! I refused to pay in a moment of distress and the vet flung a blanket over my cats body uttering “well take your cat and leave then”. After about 10 minutes of balling my eyes out I calmed down and explained to the vet that she needs to seriously work on her communication, which she did finally acknowledge. English is not her first language but nothing can excuse this, it’s completely unacceptable. Especially seeing as we rely on vets to bridge the communication barrier between us and our pets. Loosing a pet is horrible in any case, but I am in sheer disbelief at the horrendous communication and lack of empathy and care for the animals and the customers. I will mention that the receptionist was remorseful on the vets behalf, having clearly observed that the vets conduct was disgusting. However, I’ve lost my cat in the most distressing way that it could have happened and nothing will rectify that. I don’t want any pet owner to experience this or put their pets in the hands of this vet. PLEASE, go somewhere else. I’ve since adopted stray cats and found lots of much better, more well priced vets in the area.
Kev Baz
7 months ago
Fantastic vets. Easy online booking. Friendly and helpful on the phone. Very engaged, patient and kind to me and our puppy during my appointment. Lots of good advice. Fair pricing. Highly recommended.
Jade Murray
2 years ago
Excellent VET service, i just love how all the staff at Village vet kensal green are so friendly, helpful & patient! My 6yr old dog Caesar has been with them for 6yrs! He recently had teeth extractions done and the staff and main vet called Isaco is so lovely. Isaco explained everything to me before Caesars appt and was so reassuring, he even called me once Caesar was under anaesthetic to let me know all was ok and called again once Caesar had finished the procedure. My 5month old Puppy Kaiser is also with Village vet & again, they have been amazing! If you are looking for a brilliant vet with A Star service, i highly reccomend them! Thank you to Isaco & all the staff at Village Vet Kensal Green for being so AMAZING!! X
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