Village Vet Kensal Green

Village Vet Kensal Green is part of the Village Vet group and owned by Linnaeus. Owner feedback points to a clinic used for both routine appointments and more urgent presentations, with online booking and dental work under anaesthetic among the services mentioned. Recent reviews are largely positive about the team’s kindness, advice and efficiency, although a small number raise concerns about communication and aftercare in very distressing situations.

Services

•Routine appointments and booking: owners mention straightforward appointment booking, including online booking, along with helpful phone support from the reception team.
•Dental treatment: dental procedures under anaesthetic, including tooth extractions, are mentioned by owners, with examples of clear explanations beforehand and updates during and after treatment.
•Urgent care: reviews refer to urgent presentations including treatment for suspected chocolate toxicity and emergency assessment of a suddenly unwell cat.
•Nursing and client communication: several owners describe clear updates during treatment and supportive handling of anxious pets.
•Training role: the clinic is listed as a veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Sabrina (chief nurse): frequently praised for clear explanations, helpful advice and updates during a cat’s treatment; also thanked for calm, gentle handling in a serious chocolate-toxicity case.
•Amy Day: named in several positive reviews for being knowledgeable, kind and giving excellent care and advice.
•Sarah: repeatedly mentioned alongside Amy Day for kind, knowledgeable care.
•Ami: thanked in one review for swift, gentle support with an anxious dog during an urgent poisoning case.
•Debra: mentioned warmly for being supportive during the same stressful case.
•Isaco (vet): credited by an owner for explaining a dental procedure clearly and providing follow-up calls during and after treatment.

Reviews

Google rating: 4.3 stars from 190 reviews.

•Recent positive reviews describe the team as kind, knowledgeable and gentle, with cats and dogs both mentioned.
•Communication is often praised, including clear explanations from clinical staff, treatment updates, and a very efficient reception team that answers calls and emails quickly.
•Owners also mention practical convenience, including easy online booking and helpful phone support.
•Negative feedback centres on communication in emotionally difficult situations, including one review about missed memorial keepsakes after a pet’s death and another very serious complaint about empathy and clarity during an emergency visit.

Reviews for Village Vet Kensal Green

Note: Showing the 10 most recent Google reviews out of 190 we track in total. Recent reviews may not be representative of overall sentiment.

Anna Edwards

3 weeks ago

I was a client of this practice for many years and, during my cat’s life, I felt he was generally cared for well. That is why it is so upsetting to be writing this. After my cat passed away in February, I had specifically requested fur clippings and a paw print as part of the aftercare arrangements. When I collected his ashes and noticed these were missing, I was told they had been done and were being kept at the office due to refurbishment works, and that I should return later to collect them. When I did return, I was then told they had never been done at all and had simply been overlooked. This has been deeply distressing. It is not only the loss of something meaningful, but also that I was incorrectly reassured it had been done, leaving me for weeks believing it was waiting for me. Unfortunately this has soured my trust in the practice at a time when care, dignity and attention to detail matter most. Over the years I also noticed a high turnover of vets, which at times made continuity of care feel difficult. While my cat did receive good care during his life, this final experience and the communication around it have left me feeling very let down towards the end of his life.

george hitchings

1 month ago

Expert, comprehensive advice. Kind and gentle treatment of my cat.

Sara Lintala

2 months ago

Maybe the most efficient vet reception team in the world. Answers emails within same hour, and calls are answered quickly, no passing around from one person to another. So caring as well, I can feel that they really care about their work. I was running 1 minute over and they already called to check where I am! :D Thank you team.

Jennifer Charles

4 months ago

The team are very nice and caring. A big special thank you to Sabrina, the chief nurse. She provided excellent care for my cat. Her knowledge and advice was so helpful. She explained everything about my cat's treatment very clearly, and she and Amy kept me updated during his treatment.

Tiara reid

6 months ago

Best bet I have been to.

Humphrey Elles-Hill

8 months ago

Amy Day and Sarah are wonderful, knowledgeable, and very kind.

Amy Day and Sarah have been wonderful with our dog Pym: they are kind with their time, always happy to see us and provide us with excellent care, advice and expertise.

kiki turner

All the girls at this practice were absolutely incredible with my Hungarian Vizsla , brought her back from the brink of death after consuming large portion of cacau chocolate. Massive Thank you to SABRINA and AMI - without their swiftly given Love and tenderness she would of struggled due to her anxious nature . DEBRA also, you are a ray of bright shining Light. Thank you ladies xx