Village Vet Kensal Green

Welcoming and professional! Deborah at reception is fantastic and goes above and beyond to be helpful. Vet Chloe was amazing when I brought in my cat with a torn nail- she had the problem resolved and bandaged within half an hour, my kitty and I are eternally grateful that we could take care of it in one visit. Prices are a little steep but you really do get what you pay for here, it’s worth it to receive the level of care that we do.

I have been taking my cat to this practice for about 5 years and I have always found it to be a very professional and welcoming place. The price for check ups and vaccines has been fair. And while there does seem to be pretty frequent vet turnover, I have found everyone to be attentive and clear with their advice. Plus they have great appointment availability. I’d really recommend it and I’m grateful for the service over the years!

Excellent customer service. Very knowledgeable and informative most importantly caring with my pet

I was a client of this practice for many years and, during my cat’s life, I felt he was generally cared for well. That is why it is so upsetting to be writing this. After my cat passed away in February, I had specifically requested fur clippings and a paw print as part of the aftercare arrangements. When I collected his ashes and noticed these were missing, I was told they had been done and were being kept at the office due to refurbishment works, and that I should return later to collect them. When I did return, I was then told they had never been done at all and had simply been overlooked. This has been deeply distressing. It is not only the loss of something meaningful, but also that I was incorrectly reassured it had been done, leaving me for weeks believing it was waiting for me. Unfortunately this has soured my trust in the practice at a time when care, dignity and attention to detail matter most. Over the years I also noticed a high turnover of vets, which at times made continuity of care feel difficult. While my cat did receive good care during his life, this final experience and the communication around it have left me feeling very let down towards the end of his life.

Expert, comprehensive advice. Kind and gentle treatment of my cat.

Maybe the most efficient vet reception team in the world. Answers emails within same hour, and calls are answered quickly, no passing around from one person to another. So caring as well, I can feel that they really care about their work. I was running 1 minute over and they already called to check where I am! :D Thank you team.

The team are very nice and caring. A big special thank you to Sabrina, the chief nurse. She provided excellent care for my cat. Her knowledge and advice was so helpful. She explained everything about my cat's treatment very clearly, and she and Amy kept me updated during his treatment.

Best bet I have been to.