Roundwood Vets Ltd – Vets in Brent
Clinic Overview
Roundwood Vets Ltd presents itself as an independent practice in Brent, offering routine preventative care alongside urgent appointments for pets that are ill or injured. Its website indicates a broad general-practice service including vaccinations, dental care, house calls, end-of-life care and a pet health plan, with species including dogs, cats, hamsters and birds. Recent feedback continues to highlight kind handling, thorough examinations and support from booking through to follow-up appointments, alongside some negative reports about diagnosis, pricing and billing disputes.
Roundwood Vets Ltd presents itself as an independent practice in Brent, offering routine preventative care alongside urgent appointments for pets that are ill or injured. Its website indicates a broad general-practice service including vaccinations, dental care, house calls, end-of-life care and a pet health plan, with species including dogs, cats, hamsters and birds. Recent feedback continues to highlight kind handling, thorough examinations and support from booking through to follow-up appointments, alongside some negative reports about diagnosis, pricing and billing disputes.
Services
- •Routine and preventative care: the website lists vaccinations, dental care and a pet health plan.
- •Urgent care and ongoing treatment: the clinic offers urgent appointments for ill or injured pets, and reviews describe emergency presentations, pets being placed on a drip and given antibiotics, and longer treatment courses with repeat visits and follow-up reminders.
- •Home and end-of-life support: house calls and end-of-life care are listed on the website.
- •Insurance-related support: the website references pet insurance.
- •Species seen: the website mentions dogs, cats, hamsters and birds.
- •Recent review examples: owners describe careful support for cats needing repeated checks, an upcoming cat surgery, and staff helping coordinate treatment for a cat that was difficult to transport.
Pricing
A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Review comments on cost are mixed: many recent reviewers focus on care rather than price, while a small number raise concerns about charges, value and a disputed health-plan billing issue.
People
- •Yasmin (receptionist): thanked for helping coordinate care and supporting a cat’s visits.
- •Eliza (doctor): praised for supportive care and clear answers during treatment.
- •Zara (nurse): mentioned positively as part of a cat’s treatment and recovery.
- •Dr. Jo: described in reviews as compassionate and professional during an ongoing issue with a dog.
- •More broadly, recent reviewers often mention a friendly, helpful front desk team and kind, knowledgeable vets.
Reviews
Google rating: 4.8/5 from 447 reviews. Recent written feedback is largely positive, with a few serious complaints.
- •Many owners describe the team as friendly, caring and professional, from reception through to the vets.
- •Positive reviews often mention thorough examinations, gentle handling, clear answers to questions, and smooth admin including easy booking and follow-up reminders.
- •Several reviews describe good support over longer-running cases, including a cat whose treatment took around 10 weeks and another cat receiving coordinated care ahead of surgery.
- •A small number of recent 1-star reviews raise concerns about diagnosis and treatment recommendations, with two owners alleging they were told surgery was urgently needed before later receiving different explanations, and another reviewer complaining about pricing and plan-related charges.
