Roundwood Vets Ltd – Vets in Brent
Clinic Overview
Roundwood Vets Ltd presents itself as an independent practice in Brent, offering routine preventative care alongside urgent appointments for pets that are ill or injured. Its website indicates a broad general-practice service including vaccinations, dental care, house calls, end-of-life care and a pet health plan, with species including dogs, cats, hamsters and birds. Recent feedback remains largely positive for kind handling, clear communication and support in both routine and urgent cases, alongside some complaints about diagnosis, pricing and billing disputes.
Services
- •Routine and preventative care: the practice website lists vaccinations, dental care and a pet health plan as part of its core general-practice offering.
- •Urgent care and ongoing treatment: the clinic offers urgent appointments for ill or injured pets. Recent reviews mention emergency presentations, support with a dog attack case, treatment and monitoring for FIP, repeated checks over longer-running cases, and follow-up support around surgery and recovery.
- •Home, end-of-life and insurance-related support: house calls, end-of-life care and pet insurance support are all referenced on the website. One recent reviewer also highlighted help during the loss of a long-loved pet and support with insurance during treatment.
- •Species seen: the website says the practice sees dogs, cats, hamsters and birds.
Pricing
A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Reviews on cost are mixed: some owners say the practice does not charge unnecessarily, while a small number describe prices as uncompetitive or raise concerns about plan-related and disputed billing.
People
- •Dr. Ellie: praised for calm, compassionate care in an urgent dog injury case, including clear explanations and helping arrange transfer to an overnight hospital.
- •Chloe (Veterinary Nurse): thanked alongside Dr. Ellie for staying beyond closing time and providing compassionate emergency support.
- •Yasmin (receptionist): previously praised for helping coordinate care and supporting a cat’s visits.
- •Eliza (doctor): previously mentioned positively for supportive care and answering questions clearly during treatment.
- •Zara (nurse): previously praised as part of a cat’s treatment and recovery.
- •Dr. Jo: earlier reviews describe compassionate and professional support during an ongoing issue with a dog.
Reviews
Google rating: 4.7/5 from 468 reviews.
- •Positive reviewers regularly describe the team as friendly, caring and knowledgeable, from reception through to the vets.
- •Several owners mention thorough examinations, clear answers to questions, and strong support across longer treatment journeys, including surgery, serious illness and end-of-life care.
- •One recent review particularly praised the clinic for handling an urgent dog attack case with compassion, staying late, and arranging transfer to an overnight hospital.
- •Negative reviews are a minority but include complaints about emergency access, diagnosis, pricing and disputed billing, with a few owners strongly unhappy about treatment recommendations or plan charges.
