Roundwood Vets Ltd

Roundwood Vets Ltd describes itself as an independent practice and, based on its website and recent reviews, appears set up for routine preventative care (vaccinations, dental care, health plans) as well as urgent appointments when pets are ill or injured. Owners repeatedly mention thorough examinations and a care process that runs from booking through to follow-ups (including reminders for re-checks). Reviews also include examples of longer-running treatment plans (one cat’s case taking around 10 weeks with multiple visits) and emergency presentation where owners felt the team “jumped” into action.

Services

From the clinic website and recent written reviews, the following services/capabilities are mentioned

•Urgent care / emergency appointments for pets that are ill or injured (website); owners also describe being seen in an emergency situation.
•Pet vaccinations (website).
•Pet dental care (website).
•Pet health plan (website) — no plan price or inclusions stated in the provided summary.
•House calls (website).
•End-of-life care (website).
•Pet insurance support is referenced on the website (described as “pet insurance”).
•Species mentioned on the website: dogs, cats, hamsters, birds.
•A review mentions an upcoming cat surgery and another describes a pet being put on a drip and given antibiotics during an urgent visit (no further clinical details provided).

People

Named team members mentioned in reviews

•Yasmin (receptionist) — credited with support and helping coordinate care for a cat that was difficult to transport.
•Eliza (doctor) — praised for care and support during treatment; the owner notes questions were answered before leaving.
•Zara (nurse) — mentioned as part of the team supporting a cat’s treatment and recovery.
•Dr. Jo — described by an owner as “phenomenal” during an ongoing issue with their dog, with compassion and professionalism specifically noted.

Reviews

4.8 stars from 435 reviews. “”

•Smooth admin and continuity: owners mention ease of booking (including via a pets app) and reminders for follow-up consultations.
•Thorough, gentle handling: multiple reviews highlight thorough examinations and vets being gentle/kind, particularly with cats.
•Support through longer cases: one owner describes a cat’s complications taking nearly 10 weeks to resolve, with supportive staff across many visits.
•Urgent situations: one review describes arriving with a dog in an emergency and feeling the team acted quickly, followed by a bandage-removal visit.
•Conflicting experience around diagnosis/treatment recommendations: one 1-star review alleges they were repeatedly told their dog needed emergency surgery (with shifting explanations from womb infection/sepsis to urinary infection and possible liver/kidney involvement), and felt cost was prioritised over welfare. Other recent reviews, by contrast, describe careful explanations and not leaving with unanswered questions.

Reviews for Roundwood Vets Ltd

Note: Showing the 5 most recent Google reviews out of 435 we track in total. Recent reviews may not be representative of overall sentiment.

ezzie mezzie

a week ago

Friendly staff, thorough examinations, gentle and kind to pets, easy to book future appointments through reception and Pets app

Simon Liebesny

A wonderful and much needed local vet, with staff who are professional, caring and friendly at all stages from booking an appointment to leaving the surgery.

jose ramos

Very good vets and very helpful front desk staff

A Khatri

Caring and professional.

Andy Hogan

My cat had a few complications with his treatment, (not through the practice fault, but his own health). As a result, the treatment had taken taken nearly 10 weeks to be finalised. The Vets and staff at the practice were very supportive and welcoming on all visits. They provided reminders of any follow up consultation appointments due. The staff at the practice were very supportive and understanding and they ensured that my cat got the best treatment he could have. I would give a 5 star rating as they treated my cat as a patient and not just a production line item. Thank you all at Roundwood Vets.

Anoushka McKechnie

a month ago

Very happy with my appointment today. A lovely, kind and helpful vet. She had great empathy and showed great understanding to my cat.

Camilo Cacayan

After tomorrow I will go to another vet. Numerous times we were told that our dog needed an operation as she’s got sepsis and a womb infection which was told to us from a scan. We were told it’s an emergency and need to operate as soon as. I said I want to get a blood test and after the results we were told we were still told we still need to get an operation. Our dog was put on a drip and anti biotics. After a few hours on my return to the surgery we were told it’s now a urine infection and her liver/kidney are infected. So initially beforehand we were told “she needs surgery but it’s a 50/50 chance she will survive”, not it’s a urine infection and might be a liver/kidney infection. It’s monetary values over the welfare of our dog. We cried. We cried because we were told despite getting the surgery she could still die. If that’s the case I’ll rather my dog stays with us on her last days on earth rather than being cut on in pain and then slowly dying.

Elena Guicin

I have no words for the amount of care Billy has received at the practice, and also for the amount of support we have received from all staff. Receptionist Yasmin, Doctor Eliza and Nurse Zara are just a few names on the list (not a specific order). They have helped us get Billy checked in spite of much delay of managing to get him to the clinic (Billy didn’t have a home and chip before, and any enclosed space like a cage would make him become very unhappy). All treatments have gone smoothly, and his ear is now recovering, he has also gained plenty of weight. The wonderful staff had also made sure that I didn’t leave without any questions answered, which is very reassuring as a first time cat mom. Thank you, Roundwood vets and see you soon for Billy’s surgery 🌸🌿💕

Karl Wilson

3 months ago

Came in with my boy Cooper in an Emergency situation and The whole team jumped to save him! I Couldn't thank you all enough for your kindness and genuine care for our boy! We came back today to remove his bandage and he couldn't wait to see everyone again to say thanks and show how much better he is! From the bottom of my heart Thank you all ❤️

Fruitful Wisdom Molina

a year ago

Dr. Jo is by far a phenomenal vet. I’ve had an ongoing issue with my dog and she’s shown compassion and professionalism. All the staff are lovely too, I’ve moved home in the past year and couldn’t bear to change vets!