Mill Lane Veterinary Surgery

I registered with this vet in June after a great recommendation from friends. I asked about Pet health certificates for travel to France in September, I was told someone would contact me. This happened four times when calling. I visited the practice and was given a form to fill and and email back. Did this, still not a call. Really awful lack of service. We travel next week and so have moved to another vet

Cannot recommend this vet, particularly Dr Hodgskin, who I found extremely unprofessional and rude. I recently called to arrange a repeat prescription and a flea and worm treatment for my dog. I was asked to bring him in, but was assured (twice) by the receptionist that no consultation fee would apply. My partner was also there for this call. When I later queried being charged £70 for consultation and prescription fees, Dr Hodgskin told me that if I didn’t want to pay the fee, I could take my dog elsewhere. Rather than addressing the fact that I'd been told there would be no consultation charge, I was spoken over in front of other clients and pressured into accepting the bill. It was completely inappropriate and unprofessional, and I left feeling upset, disrespected and, frankly, gaslit. When I raised my experience with management, Dr Joshua Rusnak tried to justify the fees and need for an appointment by claiming there was a consultation with the vet when I called about the medication. This was totally dishonest and an alarming attempt to rewrite history; the call was with the receptionist and only took 4 minutes. There was no vet involved. I would love to support an independent practice, but unfortunately I have found the care at Mill Lane to be substandard and overly focussed on generating fees. For example, on my most recent visit, the vet hadn’t even read my dog’s file. He was pushing expensive tests despite my dog being healthy and having recent normal results, and before he’d even asked me how he was doing. They also seem unwilling to dispense medication in appropriate quantities, meaning he needs to be brought back unnecessarily, and then — surprise! — more charges apply. This has been very different from my experience at other practices, where vets took a more pragmatic approach to managing a long-term, stable condition. As others have noted, Mill Lane also refuses to engage by email or put anything in writing because they are “busy”, leaving clients reliant on verbal conversations. In my case, I confirmed costs over the phone and then presented with a very different bill. Management then lied about what happened and refused to acknowledge my concerns about the treatment and costs. That is simply unacceptable for a professional practice.

Absolutely fantastic service and I wish I knew about them sooner Dave the vet was kind and gentle with my dog and gave me great advice and help reassuring me with his knowledge. He has restored my faith in vets and their services 👏👏👏🥰

Popular independent vet. Very thorough and no unnecessary work done.

Not a good vet service my cat was going there for 12 year and they never picked up my cat was diabetic an had to be injection twice a day..with the help of pdsa in hendon. the service is expensive in mill Lane and was no help to me don't take your animals here as my cat has to be put down

Finally found the right vet – wish we'd found them sooner After years of dealing with pushy chain vets that seemed more interested in upselling than actual care, finding Mill Lane Veterinary Surgery was a relief. Dr. Gemma is knowledgeable, thorough, and – critically – trustworthy. No pushing of unnecessary treatments or expensive procedures you don't really need. The lady at reception is equally impressive – polite, friendly, and efficient. It's clear the whole practice runs well. They handled my cat's dental work and regular vaccinations over the two years we were with them, and for the first time in a long while, I felt confident we were getting honest, quality care. Honest and transparent pricing. The dental surgery cost was substantially cheaper than what the corporate chains quoted, without any compromise on quality. We only moved away recently, otherwise we'd still be there. If you're tired of corporate vet practices treating your furry child like a revenue stream, this is where you want to be. Independent, professional, and they actually care about your pet's wellbeing over the bottom line.

Extremely rude receptionist, I don’t know what her problem is but she seemed to take it very personally when I asked for a bandage for my dog. Vet seemed nice but think we are going to change vets due to the generally negative experience and rude way we were spoken to.

I (and my cat) have attended Mill Lane Vets for many years. I have always found them to be caring and sensitive. All the staff are so kind and friendly and the vets are knowledgable and provide clear easy to understand information. Highly recommended.