Mill Lane Veterinary Surgery

Mill Lane Veterinary Surgery – Vets in Brent

Updated April 2026

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Independent Clinic

Clinic Overview

Mill Lane Veterinary Surgery is an independent practice in Brent founded and run by Dr. Joshua Rusnak. It is accredited by the Royal College of Veterinary Surgeons as a Small Animal Practice, and the practice states that it provides 24-hour emergency cover and has specialist diagnostic equipment.

Mill Lane Veterinary Surgery is an independent practice in Brent founded and run by Dr. Joshua Rusnak. It is accredited by the Royal College of Veterinary Surgeons as a Small Animal Practice, and the practice states that it provides 24-hour emergency cover and has specialist diagnostic equipment. Recent feedback is generally positive about the vets’ thorough, non-pushy approach, though reception experiences are mixed.

Services

•Routine small animal care: Reviews mention general consultations, ongoing care, and routine vaccinations for cats.
•Dental care: Cat dental work and dental surgery are specifically mentioned by clients.
•Animal Health Certificates and pet travel support: The practice offers pet travel paperwork and related assistance.
•Emergency and diagnostics: The clinic states that it provides 24-hour emergency cover and has specialist diagnostic equipment.

Pricing

No published pricing information is currently available for this clinic.

People

•Dr. Joshua Rusnak: Founder of the practice and described by long-standing clients as kind, respectful, and caring with both animals and owners.
•Dr. Gemma: Praised for being knowledgeable and thorough, with comments that she does not push unnecessary treatments or expensive procedures.
•Reception team (unnamed): Some clients describe polite, friendly, efficient service, while others report brusque or rude interactions.

Reviews

Google rating: 4.4/5 from 177 reviews.

•Several recent reviewers describe the vets as thorough, caring, and sensitive, and say information is explained clearly and in an easy-to-understand way.
•Dr. Gemma is singled out for a measured approach, with praise for not recommending unnecessary treatment; cat dental work and regular vaccinations are specifically mentioned.
•Reception feedback is inconsistent: some describe staff as polite, friendly, and efficient, while one reviewer reports a rude interaction.
•Cost perceptions vary. One client felt pricing was honest and found dental surgery much cheaper than chain quotes, while another described the practice as expensive and was unhappy with support around a diabetic cat.

Contact

Freephone Clinic

Location

68-70 Mill Lane, NW6 1NJ

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Animals Treated at Mill Lane Veterinary Surgery

Animals We Treat

Companion Animals

Dogs

Cats

Birds

Small Mammals

Exotics

Pricing at Mill Lane Veterinary Surgery

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Opening Hours – Mill Lane Veterinary Surgery

Opening Hours

Hours

Monday: 8:30 AM – 7:00 PM

Tuesday: 8:30 AM – 7:00 PM

Wednesday: 8:30 AM – 7:00 PM

Thursday: 8:30 AM – 7:00 PM

Friday: 8:30 AM – 7:00 PM

Saturday: 9:00 AM – 4:00 PM

Sunday: Closed

Reviews for Mill Lane Veterinary Surgery

Note: Showing the 6 most recent Google reviews out of 177 we track in total. Recent reviews may not be representative of overall sentiment.

Peter Perceval

1 month ago

Popular independent vet. Very thorough and no unnecessary work done.

ME jones

3 months ago

Not a good vet service my cat was going there for 12 year and they never picked up my cat was diabetic an had to be injection twice a day..with the help of pdsa in hendon. the service is expensive in mill Lane and was no help to me don't take your animals here as my cat has to be put down

Mela Guasta

3 months ago

Finally found the right vet – wish we'd found them sooner After years of dealing with pushy chain vets that seemed more interested in upselling than actual care, finding Mill Lane Veterinary Surgery was a relief. Dr. Gemma is knowledgeable, thorough, and – critically – trustworthy. No pushing of unnecessary treatments or expensive procedures you don't really need. The lady at reception is equally impressive – polite, friendly, and efficient. It's clear the whole practice runs well. They handled my cat's dental work and regular vaccinations over the two years we were with them, and for the first time in a long while, I felt confident we were getting honest, quality care. Honest and transparent pricing. The dental surgery cost was substantially cheaper than what the corporate chains quoted, without any compromise on quality. We only moved away recently, otherwise we'd still be there. If you're tired of corporate vet practices treating your furry child like a revenue stream, this is where you want to be. Independent, professional, and they actually care about your pet's wellbeing over the bottom line.

Hope Jones

5 months ago

Extremely rude receptionist, I don’t know what her problem is but she seemed to take it very personally when I asked for a bandage for my dog. Vet seemed nice but think we are going to change vets due to the generally negative experience and rude way we were spoken to.

Paul C

5 months ago

I (and my cat) have attended Mill Lane Vets for many years. I have always found them to be caring and sensitive. All the staff are so kind and friendly and the vets are knowledgable and provide clear easy to understand information. Highly recommended.

Kate Kotcheff

10 months ago

Always great service. Joshua and his team really loves and cares for animals and it shows in his work. He is also kind and respectful to the owners and understands what they are going through too.