Mill Lane Veterinary Surgery – Vets in Brent
Clinic Overview
Mill Lane Veterinary Surgery is an independent practice founded and run by Dr. Joshua Rusnak and accredited by the Royal College of Veterinary Surgeons (RCVS) as a Small Animal Practice. The website also states it provides 24-hour emergency cover as part of that accreditation and has specialist diagnostic equipment.
In recent reviews, owners describe routine care such as vaccinations and cat dental work, with one client highlighting that the vet did not push unnecessary treatments and that pricing for dental surgery was “substantially cheaper” than corporate chain quotes. Experiences appear mixed at reception: some reviews praise a polite, efficient receptionist, while others report rudeness.
Services
From the website and latest reviews, the practice is described as providing
- •Animal Health Certificates / pet travel assistance (website)
- •24-hour emergency cover (website statement, linked to RCVS accreditation)
- •Vaccinations (review mention)
- •Dental work / dental surgery for cats (review mention)
- •Use of specialist diagnostic equipment (website; specific tests not detailed)
People
- •Dr. Joshua Rusnak (founder/run by): Clients who mention him describe him as kind and respectful, including around difficult situations for owners (review).
- •Dr. Gemma (vet): Described as knowledgeable and thorough, with one owner emphasising that she did not push unnecessary treatments or expensive procedures (review). This same owner referenced cat dental work and vaccinations over a two-year period.
- •Reception team (unnamed): Conflicting feedback—some owners describe reception as polite, friendly, and efficient, while others report an “extremely rude” interaction when asking for a bandage (reviews).
Reviews
Google rating: 4.4 stars from 176 reviews.
- •Decision-making and treatment approach: One owner explicitly praised the vet for not upselling or recommending unnecessary treatments, contrasting this with chain clinics.
- •Common care mentioned: Cat dental work and vaccinations are specifically referenced.
- •Communication: Owners mention vets providing “clear easy to understand information.”
- •Reception experience is inconsistent: Some report friendly, efficient reception; others report rude responses.
- •Cost perceptions differ: One owner describes “honest and transparent pricing” and lower dental surgery costs than corporate chains; another describes the service as “expensive” and “no help” in a difficult situation involving a diabetic cat.
Animals Treated at Mill Lane Veterinary Surgery
Animals We Treat
Companion Animals
Opening Hours – Mill Lane Veterinary Surgery
Opening Hours
Hours
Reviews for Mill Lane Veterinary Surgery
Note: Showing the 5 most recent Google reviews out of 176 we track in total. Recent reviews may not be representative of overall sentiment.
ME jones
a week ago
Not a good vet service my cat was going there for 12 year and they never picked up my cat was diabetic an had to be injection twice a day..with the help of pdsa in hendon. the service is expensive in mill Lane and was no help to me don't take your animals here as my cat has to be put down
Mela Guasta
a week ago
Finally found the right vet – wish we'd found them sooner After years of dealing with pushy chain vets that seemed more interested in upselling than actual care, finding Mill Lane Veterinary Surgery was a relief. Dr. Gemma is knowledgeable, thorough, and – critically – trustworthy. No pushing of unnecessary treatments or expensive procedures you don't really need. The lady at reception is equally impressive – polite, friendly, and efficient. It's clear the whole practice runs well. They handled my cat's dental work and regular vaccinations over the two years we were with them, and for the first time in a long while, I felt confident we were getting honest, quality care. Honest and transparent pricing. The dental surgery cost was substantially cheaper than what the corporate chains quoted, without any compromise on quality. We only moved away recently, otherwise we'd still be there. If you're tired of corporate vet practices treating your furry child like a revenue stream, this is where you want to be. Independent, professional, and they actually care about your pet's wellbeing over the bottom line.
Hope Jones
a month ago
Extremely rude receptionist, I don’t know what her problem is but she seemed to take it very personally when I asked for a bandage for my dog. Vet seemed nice but think we are going to change vets due to the generally negative experience and rude way we were spoken to.
Paul C
2 months ago
I (and my cat) have attended Mill Lane Vets for many years. I have always found them to be caring and sensitive. All the staff are so kind and friendly and the vets are knowledgable and provide clear easy to understand information. Highly recommended.
Kate Kotcheff
7 months ago
Always great service. Joshua and his team really loves and cares for animals and it shows in his work. He is also kind and respectful to the owners and understands what they are going through too.
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