Dog & Cat Vets in West Wickham

West Wickham Veterinary Surgery, located in West Wickham, boasts an impressive Google Maps rating of 4.8 stars based on 113 reviews, indicating a consistently high level of customer satisfaction. The clinic appears to be well-regarded for its friendly and professional staff, with particular praise for their ability to handle pets with care and expertise. The five detailed customer reviews available consistently highlight positive experiences. Customers commend the clinic for its welcoming atmosphere and effective communication. One reviewer, C E, speaks highly of the VIP programme for their cat, noting excellent care and advice. Another review by mollykate latham-james mentions Rebecca, a staff member who was particularly attentive and gentle with her kitten, easing any concerns with clear explanations. Such personalized service seems to be a hallmark of the clinic. Susanne Ifill shares a positive experience with an elderly cat, emphasizing the professional care that led to an improvement in the cat's health. Similarly, Alan Grodent notes the calm and pleasant experiences of his pet, Vinnie, at the clinic. Carrie Gibbens praises the entire staff for their friendliness and the affection her dog, Remi, has for them, indicating a strong bond between the pets and the veterinary team. While specific services and pricing details are not outlined, the emphasis on attentive and compassionate care is clear. The clinic’s strong reputation is reinforced by the consistent 5-star reviews, reflecting a reliable and high-quality service for pet owners in West Wickham.

Tender Paws Ltd, located in West Wickham, is a veterinary clinic that has been serving pet owners for many years, with services that include a veterinary nurse training facility. The clinic has received mixed reviews with an overall Google rating of 4.4 stars based on 48 reviews, suggesting a generally positive perception, though not without some notable criticisms. Positive feedback highlights the clinic's longstanding service and compassionate care, especially for cats. Patricia Collins, a long-term client, commends the clinic for its prompt service and the thoughtful implementation of a segregated area for cats, which is beneficial for stressed and nervous pets. Another satisfied customer, Chase 252002, praises the staff, particularly Anna and Daisy, for their empathetic and professional care during a difficult time with their pet. However, the clinic's reputation is somewhat marred by several negative reviews focusing on a specific incident involving a budgie. Multiple reviewers, including Melissa Bal and Ezma Parmak, express deep dissatisfaction with a vet named Judy, citing insensitivity and a lack of empathy during their visits. These reviews highlight concerns about the handling of their pet’s condition and the communication from the staff, which they found dismissive and lacking compassion. Overall, while Tender Paws Ltd has a history of providing quality care, recent negative experiences have highlighted areas for improvement, particularly in communication and sensitivity during consultations. For potential clients, these reviews suggest a clinic that is generally well-regarded but with some inconsistencies in service that prospective pet owners may want to consider.