Tender Paws Ltd – Vets in West Wickham
Clinic Overview
- Strong cat-care feedback: long-term clients describe kind, caring treatment, including a same-day appointment for an injury and advice that helped a cat recover well. - Thorough support for a diabetic cat: one owner says staff did not rush, were very thorough, and clearly explained how to administer insulin at home. - Cat-friendly environment: a separate cat area is specifically mentioned as a positive feature for anxious cats.
Tender Paws Ltd is a veterinary practice in West Wickham with feedback highlighting long-term cat care, a separate area for cats, and gentle support in difficult situations. Recent praise includes thorough help for a cat newly diagnosed with diabetes, including insulin guidance for the owner. Written feedback is mixed overall, with several serious complaints centred on budgie care and communication.
Services
- •General veterinary care for cats: reviews mention same-day appointments for an injured cat, practical wound-care advice for home treatment, and supportive follow-up with a good recovery reported.
- •Cat-friendly features: a segregated area for cats is mentioned by an owner as helpful for nervous or stressed cats.
- •Diabetes support: one recent review describes a cat being diagnosed with diabetes, with staff taking time over treatment and a vet showing the owner how to give insulin.
- •Bird consultations: budgie visits are mentioned in reviews, including discussion of mites, a possible lung infection, and antibiotics being prescribed. Some bird-owner reviews also report serious concerns about communication, handling, and assessment during these visits.
- •End-of-life support: one owner praises the team for keeping a pet comfortable with heat pads, blankets, cuddles, and strokes, while helping the family feel supported.
- •Veterinary nurse training facility: listed in the clinic data.
Pricing
No published pricing information is currently available for this clinic.
People
- •Judy (vet): named in several critical reviews about budgie care and communication, with owners describing dismissive or patronising behaviour and poor empathy. One review also alleges minimal examination and no testing before treatment.
- •Daisy: praised for compassionate end-of-life support, including keeping a pet comfortable and helping the owner feel at ease.
- •Anna P: praised alongside Daisy for sensitive communication and supportive care during an end-of-life visit.
Reviews
Google shows 4.5 stars from 47 reviews. Recent written feedback is mixed, with strong praise from cat owners alongside several serious complaints linked to a budgie case.
- •Strong cat-care feedback: long-term clients describe kind, caring treatment, including a same-day appointment for an injury and advice that helped a cat recover well.
- •Thorough support for a diabetic cat: one owner says staff did not rush, were very thorough, and clearly explained how to administer insulin at home.
- •Cat-friendly environment: a separate cat area is specifically mentioned as a positive feature for anxious cats.
- •Serious concerns about budgie care: several reviews describe poor empathy and dismissive communication, and one alleges that a budgie was diagnosed and given antibiotics without proper handling or tests.
