Tender Paws Ltd – Vets in West Wickham
AI Overview
Generated from publicly available data sources; may not fully represent the broader set of reviews.
Tender Paws Ltd, located in West Wickham, is a veterinary clinic that has been serving pet owners for many years, with services that include a veterinary nurse training facility. The clinic has received mixed reviews with an overall Google rating of 4.4 stars based on 48 reviews, suggesting a generally positive perception, though not without some notable criticisms.
Positive feedback highlights the clinic's longstanding service and compassionate care, especially for cats. Patricia Collins, a long-term client, commends the clinic for its prompt service and the thoughtful implementation of a segregated area for cats, which is beneficial for stressed and nervous pets. Another satisfied customer, Chase 252002, praises the staff, particularly Anna and Daisy, for their empathetic and professional care during a difficult time with their pet.
However, the clinic's reputation is somewhat marred by several negative reviews focusing on a specific incident involving a budgie. Multiple reviewers, including Melissa Bal and Ezma Parmak, express deep dissatisfaction with a vet named Judy, citing insensitivity and a lack of empathy during their visits. These reviews highlight concerns about the handling of their pet’s condition and the communication from the staff, which they found dismissive and lacking compassion.
Overall, while Tender Paws Ltd has a history of providing quality care, recent negative experiences have highlighted areas for improvement, particularly in communication and sensitivity during consultations. For potential clients, these reviews suggest a clinic that is generally well-regarded but with some inconsistencies in service that prospective pet owners may want to consider.
Special Services
Veterinary nurse training provided
Location
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Animals Treated at Tender Paws Ltd
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – Tender Paws Ltd
Opening Hours
Reviews for Tender Paws Ltd
Note: Showing the 5 most recent Google reviews out of 48 we track in total. Recent reviews may not be representative of overall sentiment.
Patricia Collins
4 months ago
We’ve used Tender Paws vets for all our cats over the last 20 years and they have always been fantastic. This week when my cat had an injury they saw her the same day and after following their advice to treat and wash the wound she is doing great and back to normal. All the vets we’ve seen have always been so very kind and caring. They even have a segregated area for cats which is a great idea and much appreciated when you have a nervous and stressed poorly cat.
melissa bal
4 months ago
I want to take a minute to formally express my deep disappointment and concern regarding the unacceptable behavior and lack of empathy shown by vet JUDY during our recent visit on with our sick budgie. From the beginning of the appointment, JUDY displayed an alarming level of insensitivity. Despite the visible distress our bird was in and our own emotional concern she made dismissive remarks and showed little to no compassion or urgency. Not once did we feel that JUDY acknowledged the seriousness of our pet’s condition.
Ezma Parmak
4 months ago
Horrible experience from an old lady Judy. This vet killed my budgie. Took him in on Thursday and without handling the bird they diagnosed him with mites & said potential lung infection and prescribed him with antibiotics. They did no tests on him. Just had a look and sent him home. He got worse gradually with the antibiotics and displayed new symptoms over the weekend. When I took him again this morning the staff were so insensitive and they could see my budgie was poorly but they made us wait. Then a vet called Judy saw him and she was the most insensitive the most disgusting staff ever. She looked at him and said “I had a look at your bird and I can tell you that it will not live” not even an apology, not even with empathy. She was horrible & very patronising towards me. She said there’s nothing they can do & i was left with nothing & my sweet angel boy who needed help died in my hands. There is serious negligence from this vet. DO NOT TAKE YOUR PETS HERE.
Kacey Grange
4 months ago
Extremely upset today as my cousin has taken her sick budgie to this vet and was met by someone who was extremely dismissive and disgustingly patronising. From being told that our budgie only needed antibiotics to get better at the last appointment to then being told there was nothing they could’ve done about it I feel completely fooled with the lack of care for their customers.
Chase 252002
a year ago
My poor, little Willow. I miss her so much already and my heart breaks more and more everyday without her. Anna P and Daisy, they Showed my Willow real love and emotions, made her comfortable with heat pads, blankets, cuddles and strokes and really did put Willow in the heart of everything they could. Even filled her belly till the very end (nothing would cheer willow up more than food). I could see they found it hard also as it was such a sensitive subject for any human being, however they kept professional, direct and most important of all they made me and my partner feel comfortable leaving Willow in their hands. We appreciate the hard work and strength you all have working in such a rewarding but yet such difficult career. Our gratitude is great. Thank you again Daisy and Anna.
