Tender Paws Ltd – Vets in West Wickham
Clinic Overview
Tender Paws Ltd is a veterinary practice (no corporate group affiliation is stated in the provided information) that also operates as a Veterinary Nurse Training facility. Reviews suggest the clinic sees cats and birds (budgies), with owners mentioning same-day appointments for injuries and a separate/segregated area for cats, which some found helpful for stressed or nervous cats. Recent feedback is mixed: several cat owners describe kind handling and practical wound-care advice, while multiple bird owners describe a very negative experience involving minimal examination/testing and communication they felt was dismissive, specifically naming a vet called Judy.
Services
- •Veterinary Nurse Training facility (listed in the clinic data).
- •Cat care, including
- •Same-day appointment for a cat injury (owner reports being seen the same day).
- •Wound-care advice (owner describes being advised to treat and wash a wound at home, with good recovery reported).
- •Segregated area for cats mentioned by an owner (intended to reduce stress for cats in the clinic environment).
- •Bird (budgie) consultations mentioned in reviews, including discussion of
- •Mites and possible lung infection being suggested.
- •Antibiotics prescribed (as reported by an owner).
- •One owner alleges no tests were performed and that the bird was not handled during an assessment (this is an allegation from a review, not independently verified).
People
- •Judy (vet): named in multiple critical reviews from bird owners who describe her as dismissive/patronising and lacking empathy during a sick budgie visit. One review alleges a diagnosis and treatment plan was given with minimal examination/testing and that the bird deteriorated.
- •Daisy: praised in one review for end-of-life care, including keeping a pet comfortable with heat pads, blankets, cuddles/strokes, and supportive handling for the owner.
- •Anna P: praised alongside Daisy for the same end-of-life support and communication that helped the owner feel comfortable leaving their pet in the clinic’s care.
Reviews
Google rating: 4.5 stars from 46 reviews. The latest written reviews available include both strong praise and serious complaints. “”
- •Same-day care and practical advice for cats: one long-term cat owner describes being seen the same day for an injury and following wound-washing/treatment advice with a good outcome.
- •Cat-friendly setup: a segregated cat area is specifically mentioned as helpful for nervous/stressed cats.
- •End-of-life support: one owner describes staff using heat pads, blankets and gentle handling and helping them feel comfortable during a difficult decision.
- •Severe negative feedback about budgie care and communication: multiple reviews allege dismissive behaviour and poor empathy, and one alleges a lack of tests/handling during the initial assessment and a poor outcome.
Special Services
Animals Treated at Tender Paws Ltd
Animals We Treat
Companion Animals
Pricing at Tender Paws Ltd
Opening Hours – Tender Paws Ltd
Opening Hours
Hours
Reviews for Tender Paws Ltd
Note: Showing the 5 most recent Google reviews out of 46 we track in total. Recent reviews may not be representative of overall sentiment.
Rachael Phillips
3 months ago
Patricia Collins
6 months ago
We’ve used Tender Paws vets for all our cats over the last 20 years and they have always been fantastic. This week when my cat had an injury they saw her the same day and after following their advice to treat and wash the wound she is doing great and back to normal. All the vets we’ve seen have always been so very kind and caring. They even have a segregated area for cats which is a great idea and much appreciated when you have a nervous and stressed poorly cat.
Patricia Collins
4 months ago
We’ve used Tender Paws vets for all our cats over the last 20 years and they have always been fantastic. This week when my cat had an injury they saw her the same day and after following their advice to treat and wash the wound she is doing great and back to normal. All the vets we’ve seen have always been so very kind and caring. They even have a segregated area for cats which is a great idea and much appreciated when you have a nervous and stressed poorly cat.
melissa bal
7 months ago
I want to take a minute to formally express my deep disappointment and concern regarding the unacceptable behavior and lack of empathy shown by vet JUDY during our recent visit on with our sick budgie. From the beginning of the appointment, JUDY displayed an alarming level of insensitivity. Despite the visible distress our bird was in and our own emotional concern she made dismissive remarks and showed little to no compassion or urgency. Not once did we feel that JUDY acknowledged the seriousness of our pet’s condition.
melissa bal
4 months ago
I want to take a minute to formally express my deep disappointment and concern regarding the unacceptable behavior and lack of empathy shown by vet JUDY during our recent visit on with our sick budgie. From the beginning of the appointment, JUDY displayed an alarming level of insensitivity. Despite the visible distress our bird was in and our own emotional concern she made dismissive remarks and showed little to no compassion or urgency. Not once did we feel that JUDY acknowledged the seriousness of our pet’s condition.
Ezma Parmak
7 months ago
Horrible experience from an old lady Judy. This vet killed my budgie. Took him in on Thursday and without handling the bird they diagnosed him with mites & said potential lung infection and prescribed him with antibiotics. They did no tests on him. Just had a look and sent him home. He got worse gradually with the antibiotics and displayed new symptoms over the weekend. When I took him again this morning the staff were so insensitive and they could see my budgie was poorly but they made us wait. Then a vet called Judy saw him and she was the most insensitive the most disgusting staff ever. She looked at him and said “I had a look at your bird and I can tell you that it will not live” not even an apology, not even with empathy. She was horrible & very patronising towards me. She said there’s nothing they can do & i was left with nothing & my sweet angel boy who needed help died in my hands. There is serious negligence from this vet. DO NOT TAKE YOUR PETS HERE.
Ezma Parmak
4 months ago
Horrible experience from an old lady Judy. This vet killed my budgie. Took him in on Thursday and without handling the bird they diagnosed him with mites & said potential lung infection and prescribed him with antibiotics. They did no tests on him. Just had a look and sent him home. He got worse gradually with the antibiotics and displayed new symptoms over the weekend. When I took him again this morning the staff were so insensitive and they could see my budgie was poorly but they made us wait. Then a vet called Judy saw him and she was the most insensitive the most disgusting staff ever. She looked at him and said “I had a look at your bird and I can tell you that it will not live” not even an apology, not even with empathy. She was horrible & very patronising towards me. She said there’s nothing they can do & i was left with nothing & my sweet angel boy who needed help died in my hands. There is serious negligence from this vet. DO NOT TAKE YOUR PETS HERE.
Kacey Grange
7 months ago
Extremely upset today as my cousin has taken her sick budgie to this vet and was met by someone who was extremely dismissive and disgustingly patronising. From being told that our budgie only needed antibiotics to get better at the last appointment to then being told there was nothing they could’ve done about it I feel completely fooled with the lack of care for their customers.
Kacey Grange
4 months ago
Extremely upset today as my cousin has taken her sick budgie to this vet and was met by someone who was extremely dismissive and disgustingly patronising. From being told that our budgie only needed antibiotics to get better at the last appointment to then being told there was nothing they could’ve done about it I feel completely fooled with the lack of care for their customers.
Chase 252002
a year ago
My poor, little Willow. I miss her so much already and my heart breaks more and more everyday without her. Anna P and Daisy, they Showed my Willow real love and emotions, made her comfortable with heat pads, blankets, cuddles and strokes and really did put Willow in the heart of everything they could. Even filled her belly till the very end (nothing would cheer willow up more than food). I could see they found it hard also as it was such a sensitive subject for any human being, however they kept professional, direct and most important of all they made me and my partner feel comfortable leaving Willow in their hands. We appreciate the hard work and strength you all have working in such a rewarding but yet such difficult career. Our gratitude is great. Thank you again Daisy and Anna.
