Emergency Vets in Teddington

## Summary Medivet Teddington is part of the Medivet group and offers routine care plus in-practice diagnostics (in-house lab and X‑rays), with out-of-hours cover via an affiliated Medivet 24‑hour service. Based on its stated services, it’s set up for day-to-day preventive care (vaccinations, parasite treatment, microchipping) as well as procedures such as neutering and dentistry, and it also offers home visits. Recent reviews repeatedly mention clear explanations during appointments, phone updates while pets are in for operations, and prompt follow-up checks afterwards. ## Services - **Preventive care:** vaccinations, parasite care, microchipping - **Consultations:** 15‑minute consultations - **Surgery/procedures:** pet neutering; dentistry - **Home visits** - **Diagnostics on site:** in-house laboratory, X‑rays - **Species seen (as stated):** cats, dogs, rabbits, small mammals - **Emergency/out-of-hours:** out-of-hours services are provided via an affiliated Medivet 24‑hour service; the website states **phone assessments are free** and an **out-of-hours consult fee applies** (see Pricing). - **Training:** listed as a **veterinary nurse training facility** ## Pricing - **Out-of-hours consultation fee:** **£130** (via the affiliated Medivet 24‑hour service) - **Phone assessment (out-of-hours):** **no charge** ## People - **Dr. Rawdon Capell (vet)** – mentioned in multiple reviews for being thorough and informative, with owners saying he “goes above and beyond,” and one reviewer stating he “saved my dog’s life.” - **Christie (nurse)** – praised for helping a nervous Labrador feel at ease “from day one,” with the owner describing her as warm and patient. - **Wider team** – reviews describe practical touches such as **calling with updates while a pet was in for an operation**, and arranging a **prompt follow-up appointment** to check recovery. ## Reviews **Google rating: 4.7 stars from 112 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Communication during treatment:** owners mention staff taking time to explain things and being informative; one review describes **phone updates during an operation**. - **Aftercare and follow-up:** a reviewer specifically notes a **prompt follow-up appointment** to check progress after surgery. - **Handling anxious or first-time pets:** examples include a first-ever vet visit for a cat where the owner felt reassured, and a cat described as settling calmly while at the practice. - **Punctual, question-friendly appointments:** one review notes appointments **starting on time** and staff being happy to answer questions.

## Summary Ownership (independent vs corporate group) isn’t stated in the information available to us. Vet4Life Ltd is described on its website as aiming to provide “professional and compassionate pet healthcare.” From the services and reviews available, the clinic appears set up for both routine care and supportive, longer-term relationships with owners—covering small mammals as well as cats and dogs. Decision-relevant specifics owners mention include: - **Small-mammal surgery**: multiple reviews describe **guinea pig neutering/castration** with good outcomes, including a smooth recovery. - **End-of-life care**: one detailed review describes a **humane euthanasia process** with memorial touches such as **paw prints on a card** and **a small keepsake (hair in a glass jar)**. - **Reducing stress for nervous pets**: owners mention “**fun appointments**” (positive visits with play/treats) to help pets avoid associating the clinic only with unpleasant experiences. - **Communication and follow-up**: several reviews describe **unrushed appointments**, time for questions, and at least one example of a **post-procedure follow-up call**—but there is also a complaint about **promised vet call-backs not happening for 2–3 days**. ## Services Based on the structured clinic data, website text available to us, and the latest reviews: - **Emergency veterinary services** (listed in clinic data as 24/7 or extended-hours emergency care; no further detail provided). - **Veterinary nurse training facility** (listed in clinic data). - **Guinea pig castration/neutering** (specifically mentioned in reviews, including recovery and follow-up). - **Care for cats and dogs**, including **elderly-pet support** and **end-of-life care** (euthanasia described in detail by a reviewer). - **Parasite/tick help** (ticks mentioned in a review with a rescue dog). - **General consultations/examinations**, with owners describing thorough exams and time to explain options. - **Pet insurance guidance** (owners mention help navigating insurance). - **Low-stress/positive handling strategy** via “fun appointments” (as described by an owner). ## People Named individuals mentioned in reviews include: - **Natasha** (front-of-house/reception, role not explicitly stated): one owner notes she **asks after their guinea pigs** and contributes to a friendly, familiar experience. - **Gerda** (clinician; exact role not stated): credited with performing a **guinea pig castration** that “went perfectly,” with the pet returning to normal quickly. Across multiple reviews, owners most often value staff who: - **Take time in appointments** (not rushing, explaining and answering questions). - **Follow up after procedures** (a post-neuter check-in call is specifically mentioned). - **Handle emotionally difficult situations thoughtfully**, including keepsakes after euthanasia. ## Reviews **4.5 stars from 93 reviews.** Feedback is largely positive about staff manner and the way appointments and difficult situations are handled, with one recent complaint about delayed call-backs. **“Themes below are drawn from the latest written reviews available to us.”** - **Thorough, unhurried consults**: owners say vets examine pets carefully, explain options, and answer questions without rushing. - **Strong small-mammal experiences**: guinea pig neutering/castration is mentioned more than once, including smooth recovery and follow-up. - **Exceptional end-of-life kindness**: one owner describes a humane euthanasia process and thoughtful memorial gestures (paw prints card; keepsake hair). - **Practical support outside treatment**: help navigating **pet insurance** and arranging “**fun appointments**” to reduce fear of vet visits. - **Communication inconsistency**: one reviewer reports calling three times and being told a vet would call back, then **waiting 2–3 days** without a call.

## Summary Alpha Veterinary Surgery is an **independent small-animal practice** (established **1985**) that treats a wide range of pets, including **dogs, cats, rabbits, guinea pigs, birds and other exotic pets**. The website highlights capability for **advanced surgery** (including **keyhole surgery**), plus **laser**, **dentistry**, and **ultrasound**, and states it has access to its **own 24/7 emergency and critical care facility nearby**. Recent reviews frequently describe **clear explanations during check-ups**, **being fitted in despite a full schedule**, and **support around euthanasia decisions**, though there is also a serious complaint about **waiting most of a day for an X‑ray and an alleged dispute over payment at reception**. ## Services - **General vet care/check-ups** (e.g., routine check-ups for multiple cats mentioned). - **Diagnostics and treatment plans** mentioned in reviews: - **X-rays** (including for cats and an exotic pet). - **Blood tests** and **antibiotics** (for a lizard, alongside a “good plan” for recovery). - **Surgery and procedures** (from the website): - **Advanced surgery** - **Keyhole surgery** - **Laser** - **Dentistry** - **Ultrasound** - **End-of-life care**: euthanasia is discussed in reviews (support and compassion reported during a cancer-related euthanasia). - **Species seen** (website): **dogs, cats, rabbits, guinea pigs, birds, and exotic pets** (a **lizard** is specifically mentioned in reviews). - **Emergency/critical care (website)**: the practice states it has its **own 24/7 emergency and critical care facility nearby**. ## Pricing - One reviewer reports being asked to pay **“nearly £500”** related to an **X-ray visit** (context: the reviewer describes a billing dispute and dissatisfaction with how payment was handled). ## People - **Dr. Alice**: credited in one review with acting quickly and fitting a case into a **fully booked schedule**, alongside reception support, for a dog that became unwell after eating a bone. - **Darren**: mentioned by name in a review describing a vet who **listened to concerns/anxiety** and supported an **exotic pet** case with exam, x-ray, antibiotics, and blood tests. - **Reception team (mixed feedback)**: - Positive: one review thanks a **reception staff member** for fast action when the clinic was fully booked. - Negative: one reviewer describes a **“rude receptionist”** and alleges being blocked from leaving until payment was made. ## Reviews **Google rating: 4.7 stars from 150 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Clear communication during appointments**: owners mention vets explaining things during check-ups. - **Helpfulness under time pressure**: one owner describes being accommodated despite the clinic being **fully booked**. - **Support during difficult decisions**: a review about euthanasia for a dog with cancer highlights compassion and respectful handling. - **Exotics capability noted**: one owner reports thorough workup for a **lizard** (exam, x-ray, antibiotics, blood tests). - **A serious negative account** (conflicting with many positive reviews): one reviewer alleges an all-day wait for an X-ray, upsetting handling of a sick cat, and a payment dispute at reception (including an allegation they were prevented from leaving until payment).