Dog & Cat Vets in Streatham

## Summary Streatham Hill Veterinary Surgery has a 4.6★ Google rating from 1,025 reviews. Ownership (independent vs corporate group) isn’t stated in the information provided. From the latest reviews available, it appears set up for both routine consultations and urgent, hands-on treatment: one owner describes their cat needing surgery/sutures after a serious injury, with follow-up afterwards. Reviews also show mixed experiences around consultation communication—some owners felt reassured and that their pets stayed calm during the visit, while another describes feeling rushed, not listened to, and not receiving a promised callback. ## Services Services and capabilities mentioned in the available information include: - Consultations for cats and dogs - Surgical treatment with sutures (reported after a cat injury/attack) - Follow-up care after a procedure (follow-up mentioned, but details not specified) ## Reviews **4.6 stars from 1,025 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Emergency/trauma care leading to surgery and sutures:** one cat owner reports their pet needed surgery/sutures after being attacked, and says the clinic was “kind, informative, and efficient,” with follow-up and a good recovery. - **Calm handling and reassurance during appointments:** one reviewer says staff reassured them when they were anxious and that their cats stayed calm; another mentions friendly vets and reception. - **Communication can be inconsistent:** one dog owner describes a rushed consultation with limited examination, unclear diagnosis/next steps, and difficulty getting answers later, including a promised call-back that “never happened.” - **Cost noted as high (without specific prices):** one reviewer explicitly says the clinic is “very expensive.”

## Summary Medivet Streatham - Vale Veterinary Clinic is part of the Medivet group (not independent). Based on the information available, it handles routine vet care as well as urgent cases, with owners describing surgery, ongoing care for cats over many years, and support around end-of-life situations. The clinic also advertises a **FREE Mobility Pain Check** (until **30 November**) and publishes a **nationwide overnight emergency consultation fee of £130** for consultations between **7pm and 9am**. Review experiences are mixed: several owners describe clear communication and support (including being kept informed during an emergency and receiving out-of-hours results calls), while one recent reviewer alleges repeated paid rechecks with different vets, a referral they felt was premature/expensive, and a slow complaint response. ## Services - **Emergency/urgent care**: One reviewer describes an emergency visit for a dog, including guidance about emergency services and subsequent care. - **Surgery (type not specified)**: One owner reports their dog “came out of surgery wagging her tail.” - **Procedures (not specified)**: A rehomed cat later “had to go in for a procedure,” described as straightforward from start to finish. - **Ongoing care for cats**: A long-term cat owner mentions 16 years of using the practice and ongoing care for a remaining cat. - **Wound/injury assessment and medication**: A reviewer describes a cat injury being examined and treated with medications over multiple visits. - **Mobility pain assessment promotion**: Website text advertises a **FREE Mobility Pain Check** (time-limited until 30 November). ## Pricing - **Overnight emergency consultation fee:** **£130** for consultations between **7pm and 9am** (described on the website as a nationwide price). ## Reviews **Google rating: 4.4 stars from 205 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Long-term loyalty and ongoing care:** One owner has used the practice for **16 years** for cats and says things are “all good” now after an earlier “wobble” around the Medivet takeover. - **Support during difficult moments:** Multiple reviews mention compassion around pets dying, and one describes the team trying to save a dog’s life and providing **honest advice**. - **Communication and follow-up:** One owner reports being **called out of hours with results**; another describes being kept well informed during an emergency. - **Handling anxious pets:** One review specifically recommends the practice for dogs with **anxiety/separation anxiety**, describing a calm, positive post-op experience. - **Concerns about cost, continuity, and perceived overtreatment:** One reviewer alleges high expense, being seen by **different vets** on repeat visits, medication changes “at great expense,” a referral they felt was unnecessary/expensive, and a **three-week wait** for a complaint response.

## Summary Independent emergency and referral clinic operating since 2000, set up for acute cases that may need rapid diagnostics and hospital-level monitoring. The website highlights an intensive care unit, in-house lab work, and imaging (digital X‑ray/ultrasound), and reviews describe pets being seen quickly late at night and kept in overnight care when needed. Recent reviewers mention treatment for a blocked bladder in a cat and urgent management after a dog ingested something toxic, with staff keeping owners informed and explaining the plan. A small number of reviews report gaps in availability and a less empathetic bedside manner during euthanasia, suggesting experiences can vary depending on timing and clinician. ## Services From the clinic website and recent reviews, the clinic is described as providing: - Emergency veterinary care - Surgical medicine (website-listed specialty) - Diagnostic imaging: digital radiography/digital X‑ray; ultrasound - Endoscopy - ECG - In-house pathology / in-house laboratory testing - Blood pressure measurement - Oxygen therapy, including oxygen kennels (website-listed facility) - Intensive care unit (ICU) and overnight monitoring/hospitalisation (ICU listed on the website; overnight care described in reviews) Examples from reviews include treatment for a cat with a blocked bladder requiring immediate care, and assessment/treatment after a dog ingested something toxic. ## People Named in reviews: - **Mercedes** (role not stated): described as kind during an emergency visit. - **Barbara** (role not stated): described as thorough, taking time during the consultation, and handling a cat calmly; reviewer noted the plan was kept clear throughout. - **Joanna** (role not stated): described as friendly and helpful at a follow-up the next day. Other staffing notes from reviews: - One reviewer specifically praised a **veterinary nurse** for being “lovely” during an end-of-life visit, while describing the **main vet** as cold and not very sympathetic at that time. ## Reviews **Google rating: 4.4 stars from 154 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Speed of being seen in emergencies:** multiple owners mention being seen quickly late at night or within the hour. - **Clear communication during urgent care:** reviewers describe being kept informed and having a clear treatment plan, including during overnight care. - **Successful management of serious episodes:** examples include a dog with toxin ingestion and a cat with a blocked bladder, with owners reporting recovery afterwards. - **Mixed experiences around availability and empathy:** one review reports being told no vets were available during a Sunday daytime emergency call, and another describes an unsympathetic manner from the main vet during euthanasia, despite a positive experience with the nurse.