South London Emergency & Referral Clinic

Independent emergency and referral clinic operating since 2000, set up for acute cases that may need rapid diagnostics and hospital-level monitoring. The website highlights an intensive care unit, in-house lab work, and imaging (digital X‑ray/ultrasound), and reviews describe pets being seen quickly late at night and kept in overnight care when needed. Recent reviewers mention treatment for a blocked bladder in a cat and urgent management after a dog ingested something toxic, with staff keeping owners informed and explaining the plan.

Services

From the clinic website and recent reviews, the clinic is described as providing

•Emergency veterinary care
•Surgical medicine (website-listed specialty)
•Diagnostic imaging: digital radiography/digital X‑ray; ultrasound
•Endoscopy
•ECG
•In-house pathology / in-house laboratory testing
•Blood pressure measurement
•Oxygen therapy, including oxygen kennels (website-listed facility)
•Intensive care unit (ICU) and overnight monitoring/hospitalisation (ICU listed on the website; overnight care described in reviews)

Examples from reviews include treatment for a cat with a blocked bladder requiring immediate care, and assessment/treatment after a dog ingested something toxic.

People

Named in reviews

•Mercedes (role not stated): described as kind during an emergency visit.
•Barbara (role not stated): described as thorough, taking time during the consultation, and handling a cat calmly; reviewer noted the plan was kept clear throughout.
•Joanna (role not stated): described as friendly and helpful at a follow-up the next day.

Other staffing notes from reviews

•One reviewer specifically praised a veterinary nurse for being “lovely” during an end-of-life visit, while describing the main vet as cold and not very sympathetic at that time.

Reviews

Google rating: 4.4 stars from 154 reviews. “”

•Speed of being seen in emergencies: multiple owners mention being seen quickly late at night or within the hour.
•Clear communication during urgent care: reviewers describe being kept informed and having a clear treatment plan, including during overnight care.
•Successful management of serious episodes: examples include a dog with toxin ingestion and a cat with a blocked bladder, with owners reporting recovery afterwards.
•Mixed experiences around availability and empathy: one review reports being told no vets were available during a Sunday daytime emergency call, and another describes an unsympathetic manner from the main vet during euthanasia, despite a positive experience with the nurse.

Reviews for South London Emergency & Referral Clinic

Note: Showing the 5 most recent Google reviews out of 154 we track in total. Recent reviews may not be representative of overall sentiment.

djbeatz37

2 months ago

Very versatile helpful and very compassionate thank you for the help

Louise Allan

4 months ago

These guys were super helpful in a late night emergency with my dog and the price is much more reasonable than anywhere else around. Would definitely recommend.

Katherine

6 months ago

The worst. I called up with an emergency midday on Sunday as this was my vets out of hours number and was told there were no vets available and there was nothing they could do. Shameful

Anna Chadwick

Staff were lovely and took excellent care of my cat Marshall who had a blocked bladder and needed to be taken care of immediately. He’s now recovering at home and settling back into his routine. Thank you for everything!

7 months ago

Gemma Ballard

We heartbreakingly had to take our beloved family dog here last Sunday who had to be put to sleep. The veterinary nurse was lovely, however the main vet was really cold and not sympathetic at all. Obviously, I understand that this is a job to them, however I felt that she could have been a lot more empathetic at such an awful time of our lives :(

Marina Jimenez

5 months ago

Took no time for them to see our dog, they were very friendly, professional and empathetic. We couldn’t be more grateful and happy with the service. Highly recommend this clinic.

Julia Sangster

This practice is phenomenal. Our 8 month old border collie ingested something toxic and had a terrible reaction. They did exemplary research and give our Harvey the best treatment he could possibly have, all while keeping us informed and that’s what any dog mom could ask for. Thank you, from the bottom of our hearts, for saving our baby’s life!

Annabel

I was very grateful for this service when my cat, Oliver, was unwell 2 weekends ago. A different emergency vets were really difficult and uncaring on the phone and this practice were straight away absolutely lovely and really empathetic. I was able to bring him down within the hour and saw Mercedes and Barbara. Both were really kind and Barbara was very thorough and took her time with our consult and had a great manner with Oliver. Being a vet, it feels very strange being in the client position, but I felt so relieved knowing Oliver was in good hands overnight with people who cared. Thank you also to Joanna who we saw the next day, you were also really friendly and helpful. Communication from everyone was fantastic and the plan was clear all along. Oliver has so far made a speedy recovery and I'm so thankful for all your help and care that weekend.