Dog & Cat Vets in St Johns Wood

## Summary Village Vet St Johns Wood is part of the Village Vet group. The practice describes a team of two permanent vets, three registered veterinary nurses, and two receptionists, and notes a recent refurbishment that added three new consulting rooms plus separate cat and dog waiting areas. Based on the clinic’s stated facilities (on-site lab, digital x-ray, dental x-ray, operating theatre) and recent reviews, it appears set up for both routine care and same-day urgent problems—one owner specifically mentions being fit in as an emergency close to closing time. Named vets in recent feedback include Dr. Kelly Moore, praised for being knowledgeable and reassuring. ## Services - Consultations for any condition (including urgent cases; transfer to a main hospital may be needed in extreme circumstances). - Routine preventative care: vaccinations, parasite prevention, neutering, annual health checks, flea and worm treatment. - Travel-related appointments for animals needing to travel. - Surgery with an equipped operating theatre (the site mentions multiparameter monitoring). - Day hospital for pets needing fluid therapy. - Diagnostics on site: laboratory testing, digital x-ray, dental x-ray. - Dentistry: scale and polish and complex extractions. - Veterinary nurse clinics, including weight/obesity support, nail clips, and anal gland expression. - Microchipping. - Nutrition advice. - Compassionate euthanasia appointments. - Out-of-hours care is provided by Village Vet Hampstead Hospital (24/7), as stated on the website. ## People - **Dr. Kelly Moore (vet)**: mentioned by name in reviews for being “wonderful” and “very knowledgeable” with a French Bulldog, and for an attentive, reassuring manner in an urgent visit. - **Venus (role not stated)**: praised alongside Kelly for “amazing service” in a recent review. ## Reviews **Google rating: 4.7 stars from 141 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Being accommodated for urgent care: one owner says they were fit in as an emergency when the practice was about to close. - Calm, confidence-building communication: the vet is described as “attentive and reassuring.” - Specific staff call-outs: Dr. Kelly Moore is described as knowledgeable; “Venus and Kelly” are thanked for their service. - Premises update noticed by clients: one reviewer comments that the clinic “has just had a refurb so looks lovely.”

## Summary Medivet St John’s Wood is part of the Medivet group rather than an independent practice. The clinic advertises 15‑minute consultations, an in‑house laboratory, and a broad set of diagnostic and surgical options (including ultrasound, ECG, endoscopy, and keyhole surgery), alongside routine care like vaccinations, parasite control, neutering and microchipping. It also offers animal health certificates for pet travel and home visits. From the latest reviews available to us, experiences are mixed: some owners describe clear communication, calm handling of anxious cats, and prompt help with travel documentation; others report poor/late follow-up on test results and advice they felt was incomplete. One reviewer also describes being refused an appointment after arriving 6 minutes late despite calling ahead. ## Services Based on the clinic website summary and reviews, services mentioned include: - **Consultations:** 15‑minute consultations - **Preventive care:** vaccinations; parasite care (flea and worm treatments mentioned via a healthcare plan in a review); microchipping - **Neutering** - **Dentistry** - **Diagnostics:** in‑house laboratory, ultrasound, ECG, endoscopy - **Surgery:** keyhole surgery - **Nurse clinics** - **Home visits** - **Pet travel:** animal health certificate (and “travel documentation” praised in a review) - **Species treated:** cats, dogs, rabbits, small mammals **Out-of-hours care:** provided by **Medivet 24 Hour Kensington** (as stated on the website), with a **£130 consultation fee** and **no charge for phone assessment**. ## Pricing - **Out-of-hours consultation fee:** **£130** (website states this applies via Medivet 24 Hour Kensington) - **Phone assessment (out of hours):** **no charge** (website) ## People - **Helena (front desk/reception, per review):** mentioned as “professional and helpful” when organising appointments and travel documentation. - **Amber (vet, per review):** credited with handling a cat in a way that “keeps him calm during appointments,” in visits that included vaccinations/check-ups and support for stress-related issues. ## Reviews **4.5 stars from 94 reviews.** The comments we have include both long-term clients praising routine care and travel paperwork support, and others reporting communication and scheduling problems. **“Themes below are drawn from the latest written reviews available to us.”** - **Routine care and plans:** vaccinations and regular check-ups are specifically mentioned; one owner says the healthcare plan includes worming/flea tablets, annual vaccinations, and two check-ups per year (no price stated). - **Travel documentation:** one reviewer describes **prompt help** getting travel documentation sorted for a cat. - **Handling anxious/stressed cats:** one owner says their vet kept their cat calm during appointments and that the clinic has helped with “occasional stress issues.” - **Communication and follow-up (mixed):** some reviewers describe vets as “clear” and “professional,” while another reports **incomplete advice**, being repeatedly told to “bring her in” when asking for guidance, and **not being notified of test results** until they chased the clinic. - **Scheduling strictness:** one reviewer says they were refused when **6 minutes late** despite calling ahead. - **Admin/IT reminders:** one owner reports automated “missed appointment” alerts sometimes arriving even when an appointment was attended or cancelled.