Companion Care (Romford) Ltd T/A Vets4Pets – Vets in Romford
Clinic Overview
- Positive feedback focuses on the clinical side of care, including compassionate euthanasia support, successful treatment of a critically ill cat, careful constipation treatment, a well-managed spay, and a same-day emergency problem being dealt with. - Reception and phone access are the clearest weak points in recent feedback, with repeated complaints about unanswered calls, long waits, and front-desk staff coming across as rude, dismissive or overstretched. - Communication and follow-through are another recurring concern, including missed callbacks, missing records, delayed updates and frustration around insurance processes.
Services
- •Diagnostics and monitoring: In-house laboratory testing including biochemistry, haematology and electrolytes, plus blood pressure monitoring, Tonopen eye pressure testing, digital x-ray, ultrasound and echocardiography. Review examples include work-ups for weight loss and blood in the urine, urine sample drop-offs, and microchip checks for a stray cat.
- •Surgery and anaesthesia: Anaesthesia, an operating theatre, soft-tissue surgery, orthopaedics including cruciate surgery and fracture repair, ear surgery and dentistry. Recent reviews also mention a dog spay with a well-healed incision.
- •Hospitalisation and critical care: Hospital ward facilities, separate dog and cat wards, isolation units, an oxygen chamber and in-house blood transfusions. Owners describe overnight nursing for a critically ill cat and hospitalisation after a suspected poisoning case.
- •Routine and preventive care: Vaccinations, microchipping, nurse clinics, prescriptions and medication, health plans, and pet passport or animal health certificate work.
- •Urgent and end-of-life care: Reviews mention same-day emergency attention for an additional problem found during a visit, care for very unwell pets, and compassionate support during euthanasia appointments.
Pricing
A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Review comments on cost are mixed: one owner described the fees as reasonable, while others were unhappy about insurance handling and being asked to pay directly.
People
- •Rares (vet) and Harvey (receptionist): Praised for kind, patient and respectful support during a dog's euthanasia appointment.
- •Santos: Warmly thanked after a critically ill cat recovered, with particular praise for a calm and honest manner.
- •Tina, the night nurses and a weekend vet: Credited with compassionate overnight care and support during a cat's recovery.
- •Alberto, Zeynep and Rodrigo: Praised for treating a cat's constipation and answering questions patiently.
- •Marko (name uncertain): Remembered by one owner as recognising a suspected poisoning case and arranging hospitalisation.
Reviews
Google reviews show 4.1/5 from 1,268 reviews.
- •Positive feedback focuses on the clinical side of care, including compassionate euthanasia support, successful treatment of a critically ill cat, careful constipation treatment, a well-managed spay, and a same-day emergency problem being dealt with.
- •Reception and phone access are the clearest weak points in recent feedback, with repeated complaints about unanswered calls, long waits, and front-desk staff coming across as rude, dismissive or overstretched.
- •Communication and follow-through are another recurring concern, including missed callbacks, missing records, delayed updates and frustration around insurance processes.
- •A few recent reviewers also felt service levels and staffing had slipped compared with earlier years, although others still speak very highly of the vets and nurses they dealt with.
