Companion Care (Romford) Ltd T/A Vets4Pets

- Several recent reviewers praise the clinical team for compassionate, effective care in difficult situations, including end-of-life support, treatment of a critically ill cat, constipation care, a vaccination visit handled kindly, and a same-day emergency issue being dealt with. - Reception and front-desk service is a clear weak point in recent feedback, with multiple owners describing staff as rude, dismissive or unhelpful. - Communication and follow-through are another recurring concern, including long waits without updates, missing callbacks about test results, and frustration over unclear processes.

Companion Care (Romford) Ltd trading as Vets4Pets is part of the Vets4Pets group and presents itself as a 24/7 surgery in Romford. The practice highlights a modern, well-equipped set-up, including an in-house lab, pharmacy, digital x-ray and ultrasound, and it offers both routine care and surgery, including orthopaedics. Recent feedback gives a mixed picture: some owners describe excellent clinical and end-of-life care from named staff, while others report problems with reception, communication and follow-through.

Services

•Diagnostics and monitoring: in-house laboratory testing including biochemistry, haematology and electrolytes, plus blood pressure monitoring, Tonopen eye pressure testing, digital x-ray, ultrasound and echocardiography. Review examples include work-ups for weight loss and blood in the urine, urine sample drop-offs, and microchip checks for a stray cat.
•Surgery and anaesthesia: anaesthesia, an operating theatre, soft-tissue surgery, orthopaedics including cruciate surgery and fracture repair, ear surgery and dentistry.
•Hospitalisation and critical care: hospital ward facilities, separate dog and cat wards, isolation units, an oxygen chamber and in-house blood transfusions. Recent reviews mention overnight nursing care for a critically ill cat with a very high temperature, and hospitalisation after a suspected poisoning case.
•Routine and preventive care: vaccinations, microchipping, nurse clinics, prescriptions and medication, health plans, and pet passport or animal health certificate work.
•Urgent and end-of-life care: owners mention same-day emergency attention for an additional problem found during a visit, out-of-hours presentations for very unwell pets, and compassionate support during euthanasia appointments.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Review comments on cost are mixed: one owner described the fees as reasonable, while others were unhappy about insurance handling and being asked to pay directly.

People

•Rares (vet) and Harvey (receptionist): praised for kind, patient and respectful support during a dog's euthanasia appointment.
•Santos: warmly thanked by one owner after a critically ill cat recovered, with particular praise for a calm and honest manner.
•Tina (front desk): repeatedly singled out for empathy, including bereavement support and compassionate help during stressful cases; one review also praised the night nurses and a weekend vet involved in a cat's care.
•Alberto, Zeynep and Rodrigo: credited with successfully treating a cat's constipation and answering questions patiently.
•Marko (name uncertain; vet): remembered by one owner as recognising a poisoning case and arranging hospitalisation.

Reviews

Google reviews show 4.1/5 from 1,220 reviews.

•Several recent reviewers praise the clinical team for compassionate, effective care in difficult situations, including end-of-life support, treatment of a critically ill cat, constipation care, a vaccination visit handled kindly, and a same-day emergency issue being dealt with.
•Reception and front-desk service is a clear weak point in recent feedback, with multiple owners describing staff as rude, dismissive or unhelpful.
•Communication and follow-through are another recurring concern, including long waits without updates, missing callbacks about test results, and frustration over unclear processes.
•Emergency and out-of-hours care appears inconsistent: some owners were very grateful for overnight support and urgent treatment, while others felt very unwell pets were not assessed properly or were handled unprofessionally.

Reviews for Companion Care (Romford) Ltd T/A Vets4Pets

Note: Showing the 10 most recent Google reviews out of 1220 we track in total. Recent reviews may not be representative of overall sentiment.

Kirsty Juby

1 month ago

On an extremely difficult day the care provided was exceptional. I took our family dog to close her eyes for the last time. I would like to give a special thanks to the Vet Rares & receptionist Harvey. They were both caring, patient, kind, respectful & made such an emotional experience easier. They are both a credit to your team ❤️

Andrew Dawson

We will be forever grateful to the team at Vets for Pets Romford for saving our beloved cat, Kiffy. Big black and white fluffy cat. He was critically ill with a dangerously high temperature, and we were terrified we might lose him. Santos was outstanding — calm, honest, and completely committed to getting him through it. His skill and cautious optimism gave us hope when we needed it most. Tina and all the night nurses were incredible. The compassion and round-the-clock care they showed meant everything to me. The weekend vet was also fantastic, was very understanding when I was getting emotional so kudos to him. He switched up the meds which broke the fever . They didn’t give up — and because of them, my boy is home. We will never forget what they did for me thanks Andy 🤍🖤

Ishi

Yesterday night we brought our cat to get checked as he was EXTREMELY unwell, The receptionist apparently called “Edward” which another receptionist provide as , “he didn’t need to tell us his name or any information because we are from a CHARITY”??? Although, it’s the LAW for a service provider to provide their name to a service user. Is this what Vets for pets stands for? This disgusting receptionist swore at me, avoided providing care for the cat and said we will not get the same care because “We are from a charity”, bare in mind he had no idea what he was doing!! Our cat got so so unwell after his useless ‘support’. He wrongfully drugged my cat and on top of that became prejudice towards us because we are from a charity? Disgusting twit! He was super disrespectful, we have never had such an appalling experience. This revolting and nauseating ‘man’ if that’s what you wanna call him, shouldn’t work with pets or anywhere. Royal College of Veterinary Surgeons (RCVS) states that if an individual working in a veterinary they are obligated to work to professional standards, also the RCVS also publishes a Code of Professional Conduct that vets must follow. If a vet is negligent or behaves unprofessionally, they can: • Be investigated • Be suspended • Lose their licence to practise WE WILL TAKE THIS FURTHER! Vets for pets train your staff properly.

Y Kay

The vets are very professional and kind I came here for one problem but had another sorted same day as an emergency. Will definitely be bringing my dog here again

Nao

Can’t even do a good deed nowadays without getting degrading assumptions about ulterior motives. We brought a stray cat into the vets as she was injured and to check for chipping. We couldn’t keep her as we’re not in the circumstances to do so. They told the fosterers that they assumed we were the owners and that we sent her in as it would be cheaper to adopt her rather than pay for her surgery, vaccinations etc. In other words, calling us cheapskates. Horrible

Ilya Tr.

3 months ago

This clinic used to be better, but this time we came and it seems quite a change. The receptionists are so not helpful , tired , with the exception of maybe one person , they are not interested to help , even rude. They certainly don’t want to help with insurance. Now they demand money from us instead of going directly to the insurance companies therefore creating problems for us - big problems. There doesn’t seem to be enough professional interested vets and nurses there. The industry makes so much money , with this huge profits they should provide enough good vets and enough good receptionist, which is not the case at this clinic . such a disappointment.

Roksana Mohammad

Please be wary before bringing your dogs here. My dog had been to an appointment on the 24th of december in which we came in concerned because he was rapidly losing weight in which a vet had said just feed him more- which we had fed him an appropriate amount for a german shepherd. On the 25th we had come in with a urine sample as there was blood in the urine and they said they will call us back. They never did. We learnt the hard way from a great vet, i think his name was marko ( i don’t remember his name) , immediately that he had been poisoned and had to be hospitalised. I must say him, the nurse took good care of my baby and i was really grateful, he had passed away but they had done everything in their power to make him feel better . However, the lack of test results from the 25th is absolutely disgusting as it had a lot to do in relation to his reason of death. And everyone was absolutely oblivious when we asked them where are these results. Please be wary and don’t get fooled.

Erva

Many thanks to Alberto, Zeynep, and Rodrigo. They took excellent care of my cat and handled her constipation with the right treatment. They answered all our questions patiently and were very reassuring. The costs were reasonable. Despite the reception staff being quite rude, the veterinary care itself was excellent. Highly recommend.

umme Taiba

4 months ago

Dear Vets4Pets Management Team, I’m writing because my recent visit left me genuinely disappointed. I arrived on time for my 10:30 am appointment, yet I ended up waiting around 40 minutes with no update. After a while I approached the receptionist to ask why there was a delay. Instead of explaining the situation, she simply told me my consultation room was number 1 and that I’d be seen once they finished with the previous client. I then asked how much longer the wait might be. Her response was “I don’t know, anything could be happening in there,” delivered in a tone that made it feel like I’d done something wrong just by asking. There was no apology, no effort to reassure me, and no basic courtesy. Meanwhile, people who arrived after me were being seen before me, which only added to the frustration. Waiting that long with a stressed animal is hard enough. Being spoken to like that on top of it is unacceptable. Front-of-house staff set the tone for the entire clinic, and in this case the experience was unwelcoming and dismissive. I hope you take this seriously and provide the necessary customer-service training, because interactions like this drive customers away. As it stands, I won’t be returning or recommending this location.

Abrar

Usually I don’t write reviews, but this was soo unacceptable to the point where I just had to let people know the poor service they provided for my cat. He was in a lot of pain and had stomach issues which then we rushed him down at vet for pets for emergency out of service care. They did ABSOLUTELY NOTHING and gave an excuse saying he cannot be examined due to him hissing. Honestly to all the vets and nurses that don’t care, just quit the job and give it someone who ACTUALLY wants to help animals in need. Then at-least you’re doing something productive. DO NOT RECOMMEND.