Richmond Vets4Pets Ltd – Vets in Richmond upon Thames
Clinic Overview
- Positive reviews describe a clean clinic, polite staff, and especially helpful receptionists, with several owners saying they have used the practice for years. - Owners praise the team’s kindness and professionalism, including support with surgery, ongoing care, end-of-life decisions, and thoughtful follow-up after a pet’s death. - Some recent negative feedback focuses on communication, with one reviewer unhappy about a lack of transparency on a treatment day.
Services
- •General veterinary care and ongoing condition support: Owners describe using the practice for regular care over several years, including ongoing management for a dog with a long-term health condition.
- •Surgery and treatment: Reviews mention abdominal surgery for an undescended testicle, with supportive care and a good recovery reported afterwards.
- •Diagnostics, medication, and onward referral: Blood tests, pain relief medication, and later referral to an emergency hospital are all mentioned in connection with a cat case.
- •End-of-life care: Owners describe sensitive euthanasia support, including time and space to say goodbye, and one review also mentions a handwritten sympathy card after a pet’s death.
- •Veterinary nurse training and retail sales: The clinic is listed as a veterinary nurse training facility, and reviews mention in-clinic sales of pet care products including dental supplements.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review feedback on cost is mixed: some owners describe treatment as reasonably priced overall, while others complain about expensive appointments or higher in-clinic pricing for retail products such as ProDen PlaqueOff Powder.
People
- •Chris: Praised by a long-term client who says they trust him and the wider team with a dog’s ongoing health condition.
- •Alexandra Chester: Named in a detailed complaint about a cat’s treatment, medication, and referral.
- •Reception team: Regularly described as helpful, friendly, polite, and welcoming.
- •Wider clinical and nursing team: Reviews praise the professionalism and care shown by the vets and staff, and the clinic is also listed as a veterinary nurse training facility.
Reviews
Google reviews show 4.7 stars from 355 reviews.
- •Positive reviews describe a clean clinic, polite staff, and especially helpful receptionists, with several owners saying they have used the practice for years.
- •Owners praise the team’s kindness and professionalism, including support with surgery, ongoing care, end-of-life decisions, and thoughtful follow-up after a pet’s death.
- •Some recent negative feedback focuses on communication, with one reviewer unhappy about a lack of transparency on a treatment day.
- •Other complaints centre on cost and value, including one serious complaint about a cat case and another about the price and refund refusal for an in-clinic dental supplement.
