Richmond Vets4Pets Ltd

Concrete details owners mention include: - A dog’s abdominal surgery for an undescended testicle, with the owner reporting supportive care and good recovery. - Euthanasia support where staff reportedly gave time and space to say goodbye and helped the owner feel reassured about the decision. - A dispute about in-clinic retail pricing and refunds for a dental supplement (ProDen PlaqueOff Powder), where a reviewer says an unopened return was refused.

Concrete details owners mention include

•A dog’s abdominal surgery for an undescended testicle, with the owner reporting supportive care and good recovery.
•Euthanasia support where staff reportedly gave time and space to say goodbye and helped the owner feel reassured about the decision.
•A dispute about in-clinic retail pricing and refunds for a dental supplement (ProDen PlaqueOff Powder), where a reviewer says an unopened return was refused.
•A serious complaint alleging misdiagnosis/overmedication in a cat and delayed escalation/referral despite the owner requesting further diagnostics; other reviewers describe long-term condition care as trustworthy.

Services

Based on the structured clinic data, website summary, and review details, the following are specifically referenced

•Veterinary Nurse Training facility (listed in the clinic data).
•Surgery: abdominal surgery to remove an undescended testicle (cryptorchid castration mentioned by the owner).
•Diagnostics: blood tests are mentioned in the context of a cat’s case.
•Medication/pain management: Meloxicam is specifically referenced in one complaint review.
•Referral onward: one reviewer describes being referred to an emergency hospital once their cat’s condition became critical (timing of referral is disputed in that review).
•End-of-life care: euthanasia support is described by an owner.
•Retail product sales: ProDen PlaqueOff Powder for Dogs & Cats was recommended/sold by a nurse (per a complaint review).

Pricing

Only amounts explicitly stated by reviewers are included here

•ProDen PlaqueOff Powder (60mg): £26.84 (reviewer alleges this was ~60% higher than online and says an unopened return/refund was refused).
•One reviewer reports spending £1,895 at this clinic as part of a larger total of over £9,000 spent trying to save their cat (the remainder was reported as spent at an emergency hospital).

People

•Chris (role not explicitly stated, but referred to as leading “Chris and his team”): one long-term client (over three years) says they trust him and the other vets with a dog’s long-term condition, and describes the team as focused on wellbeing rather than upselling.
•Alexandra Chester (identified by a reviewer as the supervising vet in their cat’s case): one reviewer alleges their concerns were dismissed, further diagnostics were not pursued when requested, and that referral came too late (this is a single, detailed negative account).
•Reception team: mentioned as “helpful and friendly,” making visits easier (from a long-term client review).

Reviews

Google rating: 4.7 stars from 344 reviews.

•Long-term client loyalty and trust: multiple owners describe using the practice for years and feeling welcomed; one mentions ongoing care for a dog with a long-term condition.
•Surgery and supportive care: an owner describes an abdominal surgery for an undescended testicle and reports strong support and good recovery.
•End-of-life support: one owner describes staff being patient, giving time/space to say goodbye, and helping them feel confident about a difficult decision.
•Pricing/refund dissatisfaction (retail product): one reviewer complains about the in-clinic price of ProDen PlaqueOff and says an unopened return was refused.
•Serious clinical complaint (single detailed account): one reviewer alleges misdiagnosis/overmedication (Meloxicam), lack of escalation despite requests for imaging, and delayed referral with a poor outcome—this conflicts with other reviews that describe high trust in clinical judgment.

Reviews for Richmond Vets4Pets Ltd

Note: Showing the 5 most recent Google reviews out of 344 we track in total. Recent reviews may not be representative of overall sentiment.

Amanda Rowe

2 months ago

A very good vet practice and I have been going there for years and always feel welcome when I need to go there and the staff are very understanding and lovely towards my almost year old GermanShepherd. Highly recommend

Nicole Allmann

SHOCKING! DON'T BUY ANY PRODUCTS THERE. After the visit the nurse recommended to buy ProDen PlaqueOff Powder for Dogs & Cats, I bought the product 60mg in the clinic for £26.84. Back home I was doubting the high price for a plaque remover in such a small bottle. They are selling the procuct for 60% more! I immediately called the vet asking to bring the unopened prodcut back for a refund. They refused with the reason that i was told by the nurse that i can either buy it online or in the clinic!

a week ago

Chris Glew

6 months ago

Zeina F

farnoush elmi

Kelly Gower

5 months ago

I’ve been bringing my two dogs to Vets4Pets Richmond for over three years now, and I honestly cannot fault them. Chris and his team are fantastic – they genuinely care about the wellbeing of the animals they treat. One of my dogs has a long-term health condition, and I trust Chris and the other vets 100% with his care. We previously had a bad experience with another vet who seemed more focused on money than our dog’s health. That made us realise how important it is to find a vet who truly cares – and Chris and the team at Richmond are exactly that. They’re not in it for the money; they’re in it for the animals. The receptionists are also always so helpful and friendly – they really complete the experience and make every visit that much easier. I’m so grateful we found them.

Parisa Ajdadi

Heartbreaking Loss Due to Misdiagnosis and Overmedication — Please Be Cautious I am deeply devastated by the care my beloved cat, Milo, received at this clinic under the supervision of vet Alexandra Chester. What began as an emergency visit for a brief body tremor (lasting only a few seconds) turned into an avoidable tragedy — due to what I believe was a misdiagnosis, overmedication with Meloxicam, and repeatedly dismissed concerns. I brought him in purely as a precaution, to rule out anything serious — especially since he was otherwise acting completely normal, healthy, and playful. Milo was completely healthy before this: eating, drinking, playing, and never having suffered from any illness. But his condition began to decline rapidly after being given Meloxicam over four consecutive days — a powerful anti-inflammatory drug that requires close monitoring. His initial blood tests were entirely normal. But after repeated doses of Meloxicam, abnormal results began to appear — yet no meaningful adjustments were made to his treatment, even as his condition clearly worsened. I raised my concerns multiple times and specifically requested further diagnostics like ultrasounds and scans. Instead, I was repeatedly reassured with comments like, “I’m not super worried about him. He’s not very ill. He is just in pain and we need to manage the pain with painkillers. No need for further tests.” I felt ignored and dismissed — as though his obvious decline wasn’t being taken seriously, and as if his life didn’t truly matter to them. Because of this negligence, I spent over £9,000 trying to save him — costs I never would have faced had Milo received appropriate care from the start. £1,895 was spent at this clinic, and £7,550 at the emergency hospital where he was finally referred once his condition became critical. But by then, the damage to his kidneys and stomach was extensive and irreversible. Milo spent his final days in pain and alone — and it breaks my heart knowing he was isolated in a hospital, without the comfort of familiar hands or the love he was used to. He underwent emergency surgery and spent two days in the ICU receiving intensive care. But it was too late. He didn’t recover. The emergency team ultimately made the decision to euthanize him — a moment I wasn’t prepared for, and one that will stay with me forever. What I truly lost is irreplaceable. I genuinely believe this could have been prevented had Milo received more attentive, cautious, and competent care from the beginning. Please think twice before trusting this clinic with your cat’s life. I’ve included two photos below: Photo 1 – Milo before treatment: taken the first day he was seen at the clinic — happy, healthy, and full of life. Photo 2 – Milo after his condition declined under the care of Alexandra Chester, just before being referred to the emergency hospital. At that point, she said: “I tried to figure out what was wrong, but I couldn’t. It’s better to refer him to a specialist.” By then, it was already too late. It breaks my heart to share this, but I do so in the hope that others won’t have to endure the same pain caused by such poor veterinary judgment.

Marie Rose

a year ago

Best Vets ever. Everyone works there is extremely kind, friendly and helpful. My dog needed an abdominal surgery to remove his undescended testicle, they were our first choice and we weren’t disappointed. They were supportive and professional all the way and most importantly my dog is recovering well from his surgery. This is the right place to trust if your pet needs to be checked or treated. Thank you so much and I am grateful for all what was done with my dog. You guys are angels!

Emily Mckenzie

2 years ago

Amazing team here - they're so considerate, caring and sensitive through difficult times. They always take their time with me and don't judge me when I get panicked or emotional about something my pet is experiencing, and when I had to put one of my cats to sleep they were so patient and understanding - they gave us time and space to say goodbye to her and they reassured me when I needed to hear that I'd made the right decision. Their treatments are very reasonably priced too - I travel there by taxi which costs me £50 each way, but even with the cost of travel it still works out cheaper than taking my pet to the local vets and getting her seen there. I'm lucky to have had their support through thick and thin and I appreciate their hard work and kindness in dark times.