Pet People – Vets in Richmond upon Thames
Clinic Overview
- Katy is praised for answering quickly and helping arrange an urgent appointment without delay. - Amy is thanked for short-notice care and is also mentioned in acupuncture-related care; Annabel/Annabelle is repeatedly praised for fear-free support with reactive and medically complex dogs. - Fergus is highlighted for thoughtful customer care and remembering case details, while Lucy, Poppy, Harriet, Phoebe, and Ian are all mentioned positively for being friendly, knowledgeable, and supportive.
Pet People is an independent veterinary clinic in Richmond upon Thames with advanced, referral-level capability, including keyhole surgery and in-house imaging such as CT. Clinic information also lists it as a veterinary nurse training facility and as offering emergency veterinary care with 24/7 or extended-hours arrangements. Recent reviews describe a responsive, communicative team, with particular praise for urgent appointments and support for anxious or reactive pets.
Services
- •Advanced and referral-level care includes keyhole surgery, in-house imaging, and CT scanning.
- •Urgent and emergency appointments are available, and recent reviews describe quick help when something feels serious, including a same-day appointment arranged within about 30 minutes.
- •Routine and ongoing care mentioned by owners includes standard check-ups, monthly check-ups for an older dog, vaccinations including rabbits, and spay surgery with updates on the day and follow-up check-ins afterwards.
- •The team is repeatedly praised for fear-free, behaviour-aware handling for nervous, anxious, or reactive pets. Owners also mention acupuncture as part of ongoing care and practical guidance such as being shown how to check and clip rabbit nails.
Pricing
No published pricing information is currently available for this clinic.
People
Recent reviews mention Ian, Lucy, and Poppy alongside previously praised team members Katy, Amy, Phoebe, Annabel/Annabelle, Fergus, and Harriet.
- •Katy is praised for answering quickly and helping arrange an urgent appointment without delay.
- •Amy is thanked for short-notice care and is also mentioned in acupuncture-related care; Annabel/Annabelle is repeatedly praised for fear-free support with reactive and medically complex dogs.
- •Fergus is highlighted for thoughtful customer care and remembering case details, while Lucy, Poppy, Harriet, Phoebe, and Ian are all mentioned positively for being friendly, knowledgeable, and supportive.
Reviews
Pet People has a 4.9-star Google rating from 233 reviews.
- •Owners frequently describe the team as responsive, reassuring, and easy to reach, especially when a pet needs urgent attention.
- •Clear communication is a strong theme, with praise for sensible advice, thorough answers to questions, updates during treatment, and follow-up after procedures.
- •Many reviews focus on kindness and calm handling, particularly for older pets, anxious dogs, and medically complex or reactive cases.
- •Several owners mention a warm local-practice feel, saying staff know pets and owners well; some even say their dogs are excited to visit because of the gentle approach, treats, and fuss made of them.
