Pet People – Vets in Richmond upon Thames
Clinic Overview
Phoebe is praised for a comforting, professional manner, Francesca is described as a favourite vet, and Chantal is singled out for especially helpful support during a cat’s diabetes treatment. Ian and Annabel/Annabelle are praised for tailored care for an older dog, while Fergus, Lucy, Poppy, and Harriet are described as friendly, knowledgeable, and thorough. Earlier reviews also highlighted Katy for fast urgent-appointment help and Amy for short-notice care, including acupuncture-related support.
Services
- •Advanced and referral-level care: Clinic information highlights keyhole surgery, in-house imaging, and CT scanning.
- •Urgent and emergency help: Emergency arrangements are listed, and recent reviews mention quick support for problems that felt serious, including Sunday care for a dog stung by a wasp.
- •Routine and ongoing treatment: Owners mention standard check-ups, regular monthly visits for older dogs, vaccinations including rabbits, spay surgery with updates on the day and follow-up afterwards, and frequent diabetes-related visits for a cat.
- •Behaviour-aware handling and practical support: Reviews repeatedly praise calm, fear-free handling for nervous, anxious, or reactive pets. Owners also mention acupuncture as part of ongoing care, along with practical guidance such as being shown how to check and clip rabbit nails.
Pricing
No published pricing information is currently available for this clinic.
People
Recent reviews mention Phoebe, Francesca, Chantal, Ian, Annabel/Annabelle, Fergus, Lucy, Poppy, and Harriet, alongside previously praised team members Katy, Amy, and Rocky.
Phoebe is praised for a comforting, professional manner, Francesca is described as a favourite vet, and Chantal is singled out for especially helpful support during a cat’s diabetes treatment. Ian and Annabel/Annabelle are praised for tailored care for an older dog, while Fergus, Lucy, Poppy, and Harriet are described as friendly, knowledgeable, and thorough. Earlier reviews also highlighted Katy for fast urgent-appointment help and Amy for short-notice care, including acupuncture-related support.
Reviews
Pet People has a 5.0-star Google rating from 430 reviews.
- •Recent feedback often highlights a responsive, reassuring team that communicates clearly and gives sensible advice without pressure.
- •Owners frequently mention a warm local-practice feel, with continuity of care and staff who seem to know both pets and owners well.
- •Kind, calm handling is a strong theme, especially for older pets, rescue dogs, and anxious animals; several owners say their pets are relaxed or even happy to visit.
- •Specific recent examples include helpful Sunday urgent care, ongoing support during a cat’s diabetes treatment, and praise for a monthly plan that one owner felt saved them money compared with their previous practice.

