Medivet 24 Hour Richmond

Saw my cat same day and were kind and helpful. All home and happy now.

Our dog Alfred died on 21 August 2026 in specialist intensive care because of toxicity caused by an overdose of the wrong chemotherapy drug administered by Medivet Richmond on 17 August 2026. We brought our lovely Alfred to Medivet Richmond for his scheduled vinblastine chemotherapy. Instead, he was administered vincristine. Medivet subsequently acknowledged the wrong-drug administration and overdose. Alfred was transferred to specialist intensive care, where he became critically ill and died four days later. For seven months, Alfred fought with incredible bravery while we prioritised his health above everything else in our lives. All of that non-stop effort, hope and the positive results we had seen were stripped away in an instant, along with his life. We had trusted this practice to have the experience and systems required to administer his chemotherapy safely. We later discovered that a fundamental safeguard - a final independent check of the drug identity before administration - was not in place. Through the clinic’s own review, we also learned that vincristine and vinblastine had been stored in the same cytotoxic medication area. Furthermore, no chemotherapy consent form was presented to us or signed on the day of treatment. Medication-selection errors are well-known risks and are precisely the kind of errors that robust checking procedures, appropriate storage arrangements and careful clinical processes are intended to prevent. Learning afterwards that these safeguards were not in place at Medivet Richmond has been extremely distressing. We deeply regret trusting this practice with the care of our lovely, sweet boy. We have formally raised the matter with the RCVS and are allowing that process to take its course.

Lovely clinic, but they recently stopped to claim the insurance directly, despite our petplan insurance, which is very expensive at 180 per month, allows this facility. This is very unconvenient.. i still love the clinic, which is amazing, but is something important to be considered, particularly because they dont do the claim, that will allow us to be refunded, in one day or so..

Our cat passed somewhere away from home and some angelic people brought his body to Medivet Richmond. The team here were amazingly supportive, sympathetic and caring. Their patience and understanding really helped and we have his ashes and a poor print back home with us. Thank you 🙏 💚

Excellent care given to my dog

Thank you Stefania, Davina, Paula, James, and the whole team for taking such wonderful care of Phoebe during her emergency stay last weekend. I’m incredibly grateful to you all. 🐾

It’s taken me a good while to write this review and get over the experience with Medivet Richmond. I was with Medivet Acton and found them caring and animal focused so when an emergency out of hours arose I chose to go with Medivet Richmond, sadly that was the worst choice I have ever made. My older cat showed symptoms as previously with UTI which had twice before been treated successfully and quickly. I called and was told I would need to agree payment of £160 before I could secure an emergency appointment, on arrival the vet was adamant that my cat would need an ultrasound,bloods and overnight stay quoting upwards of £3000, I did not have insurance which I fully own as being completely irresponsible and live with that guilt. I explained I could not afford this and asked if he could be given treatment he had previously had as the symptoms were identical and it’s common in older cats with kidney decline to get multiple UTIs having been explained this by his regular vet. The vet refused saying he could not give these without knowing if this was the case so I had 3 options, take him home and get a urine sample, while he watched my cat scream in pain trying to urinate and passing blood, this would take 3-4 days for results, admit and pay or euthanasia. The whole time he stood and watched my cat in extreme agony trying to urinate and only passing blood and didn’t flinch. I sadly had to make the hardest decision of my life, I chose to euthanise as I could not afford upwards of 3k. It then got worse, he took my cat to put a canula in, told me to go pay while I waited, I guess the worry being I would walk out in my distress and fail to pay. He came back, I held my cat and the injection was administered not as had been done before with my previous 20 year old cat at a different surgery , slowly and with care but forced in so quickly making my animal scream and lodge his claws in my face, then just dead, not a slow going to sleep. I sat and said goodbye for a period, the guilt and sadness was overwhelming. This was not how things should end after 17 years, I failed him. When it was time to go, this man again showed no compassion, I went to hand my cat to him and was met with’ just put it on the table’ I understand that vets see people with no insurance as irresponsible but to have no spark of compassion or care for a suffering animal that your profession is there for is beyond comprehension. The vet in question was I believe called Dimitri and I would warn anyone to think twice before using Medivet Richmond, I can’t imagine all the vets there are as callous but in an emergency I would definitely call elsewhere.

Thank you to the kind staff who put our family dog to sleep, my mum and dad had no money and the dog was so poorly, if it wasn’t for your kindness you showed them Ruby would have suffered, thank you sooo much.