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Pennine Veterinary Referrals

#2 Vet in Richmond, Greater London

5.0
Independent Clinic

Pennine Veterinary Referrals – Vets in Richmond

Updated January 2026
Independent Clinic
#2 Ranking
#2 in Richmond

Clinic Overview

Pennine Veterinary Referrals is a referral practice focused on complex surgical and imaging-led cases in dogs, with a Veterinary Nurse Training facility listed in its services. Recent reviews repeatedly describe orthopaedic and spinal/neurology problems being worked up quickly with advanced diagnostics (CT, MRI and blood tests mentioned), followed by surgery such as TPLO for cruciate disease and patella luxation repair.

Pennine Veterinary Referrals is a referral practice focused on complex surgical and imaging-led cases in dogs, with a Veterinary Nurse Training facility listed in its services. Recent reviews repeatedly describe orthopaedic and spinal/neurology problems being worked up quickly with advanced diagnostics (CT, MRI and blood tests mentioned), followed by surgery such as TPLO for cruciate disease and patella luxation repair.

Owners frequently highlight

  • Detailed, plain-language explanations of procedures and imaging findings (including being shown CT/MRI results in person).
  • Proactive updates during the day (calls after tests and after surgery are mentioned).
  • Next-day check-in emails after procedures.
  • Administrative help with insurance claims (described as being made “easy,” and in one case managed with a quick payout).

Services

Services and capabilities specifically mentioned in the available information include

  • Orthopaedic surgery

  • Cruciate ligament surgery, including TPLO.

  • Patella luxation surgery.

  • Surgery for broken legs/complicated fractures.

  • Knee surgery for traumatic injury.

  • Spinal/neurology-related care

  • Treatment for acute spinal disease.

  • Emergency spinal surgery is described in one review.

  • Diagnostics

  • CT scan and MRI are both explicitly mentioned, alongside blood testing, used as part of same-day workups in at least one case.

  • Post-op and ongoing support

  • Owners describe being updated throughout the day, and receiving follow-up check-ins by email the next day.

  • Insurance administration

  • Reception/admin support for insurance claims is mentioned in multiple reviews.

  • Training

  • Listed as a Veterinary Nurse Training facility.

People

  • Alasdair Frost (vet/surgeon; named in multiple reviews)

  • Owners repeatedly mention him explaining surgery step-by-step in understandable terms, including what was done and why.

  • Several reviews describe phone updates after each diagnostic step and again after surgery.

  • Named in cases involving cruciate/TPLO, patella luxation, knee injury surgery, and fracture repair.

  • Phillipa (nurse; named in one review)

  • Mentioned for sending a photo update of a dog settled overnight after surgery, which the owner found reassuring.

  • Sophie (reception; named in one review)

  • Mentioned positively as part of a front-desk team that helps owners feel at ease.

Reception staff more broadly are frequently referenced for being welcoming and for practical help such as making insurance paperwork straightforward.

Reviews

Google rating: 5.0 stars from 38 reviews. “”

  • Fast workups and treatment for serious problems, including same-day diagnostics (bloods/CT/MRI) and surgery in at least one case.
  • Orthopaedic and spinal surgeries are a common reason for referral, including TPLO, patella luxation repair, fracture surgery, and emergency spinal surgery.
  • Communication is a repeated focus: owners describe clear explanations, not feeling rushed when asking questions, and regular updates during the day.
  • Follow-up after procedures: next-day check-in emails are mentioned more than once.
  • Support for anxious pets and stressed owners: examples include extra handling/cuddles for a nervous dog, photo updates during an overnight stay, and reception staff providing reassurance.
  • Insurance help is specifically praised, including the practice managing claims and simplifying the process.

Special Services

Vet Nurse Training

Location

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