
#2 Vet in Richmond, Greater London
Pennine Veterinary Referrals is a referral practice focused on complex surgical and imaging-led cases in dogs, with a Veterinary Nurse Training facility listed in its services. Recent reviews repeatedly describe orthopaedic and spinal/neurology problems being worked up quickly with advanced diagnostics (CT, MRI and blood tests mentioned), followed by surgery such as TPLO for cruciate disease and patella luxation repair.
Pennine Veterinary Referrals is a referral practice focused on complex surgical and imaging-led cases in dogs, with a Veterinary Nurse Training facility listed in its services. Recent reviews repeatedly describe orthopaedic and spinal/neurology problems being worked up quickly with advanced diagnostics (CT, MRI and blood tests mentioned), followed by surgery such as TPLO for cruciate disease and patella luxation repair.
Owners frequently highlight
Services and capabilities specifically mentioned in the available information include
Orthopaedic surgery
Cruciate ligament surgery, including TPLO.
Patella luxation surgery.
Surgery for broken legs/complicated fractures.
Knee surgery for traumatic injury.
Spinal/neurology-related care
Treatment for acute spinal disease.
Emergency spinal surgery is described in one review.
Diagnostics
CT scan and MRI are both explicitly mentioned, alongside blood testing, used as part of same-day workups in at least one case.
Post-op and ongoing support
Owners describe being updated throughout the day, and receiving follow-up check-ins by email the next day.
Insurance administration
Reception/admin support for insurance claims is mentioned in multiple reviews.
Training
Listed as a Veterinary Nurse Training facility.
Alasdair Frost (vet/surgeon; named in multiple reviews)
Owners repeatedly mention him explaining surgery step-by-step in understandable terms, including what was done and why.
Several reviews describe phone updates after each diagnostic step and again after surgery.
Named in cases involving cruciate/TPLO, patella luxation, knee injury surgery, and fracture repair.
Phillipa (nurse; named in one review)
Mentioned for sending a photo update of a dog settled overnight after surgery, which the owner found reassuring.
Sophie (reception; named in one review)
Mentioned positively as part of a front-desk team that helps owners feel at ease.
Reception staff more broadly are frequently referenced for being welcoming and for practical help such as making insurance paperwork straightforward.
Google rating: 5.0 stars from 38 reviews. “”
Note: Showing the 5 most recent Google reviews out of 38 we track in total. Recent reviews may not be representative of overall sentiment.
a week ago
We cannot say enough wonderful things about the care Blue received. Unfortunately, Blue had acute spinal disease but from the very beginning the entire team was absolutely outstanding. They were incredibly attentive, compassionate, and thorough every step of the way. They always took the time to answer our endless questions with patience, kindness, and encouragement, which meant the world to us during such a stressful time. We never once felt rushed or dismissed, and it was clear how genuinely invested they were in Blue’s well-being. Knowing Blue was in such caring and capable hands gave us so much comfort. We are deeply grateful for their expertise, empathy, and unwavering support. Truly exceptional care.
a month ago
I had to take my dachshund Philip here following a particularly complicated break which subsequently required surgery. Alasdair and the team there were amazing. The surgery he was undergoing was explained to me in great detail and, in terms I understood. I felt confident throughout that he was in the best hands. I was updated throughout the day and the girls emailed the next day checking up on him which was a nice touch. He has since been back and his leg is healing very well. 5 star care made a distressing time much easier. Thank you!
a month ago
Outstanding care from start to finish Pennine Veterinary Referrals recently carried out patella luxation surgery on my little dog Coco, and I couldn’t be more grateful for the exceptional care we received. Alasdair and his team did an amazing job—professional, skilled, and truly compassionate throughout the entire process. Every team member we met was kind and considerate, taking the time to explain everything clearly and reassure us. The reception staff were especially lovely—friendly, helpful, and always welcoming, which made a stressful time so much easier. Thank you to everyone at Pennine Veterinary Referrals for looking after my fur baby with such genuine care. I highly recommend them to anyone needing specialist treatment.
a month ago
Absolutely fantastic. Our puppy injured himself and required surgery on his knee. Alasdair Frost and his team were brilliant in the treatment of our puppy and generally amazing. I would highly recommend this practise.
a month ago
Massive thank you to Alasdair and the team for their outstanding care and patience with our Lab puppy's broken leg. We couldn't have asked for more, the team were superb with him and he looked forward to the stokes and fuss they gave him on each visit. Communication was excellent and it was never too much when we had a question or wanted to check something. Thank you again, you've really helped us during what has been a very stressful time. Rup, Abbie & Alfie
a month ago
Pennine Veterinary referrals were extremely helpful when our dog unfortunately broke her leg, the ladies on reception were super friendly and made the insurance claim easy. The vet who completed the surgery was very professional and reassuring. Thank you for making such a stressful situation a little easier and taking such good care of Bonnie, she’s made a full recovery 🐾
a month ago
Wow is all I can say. After being completely stuck with what to do after our dog tore her cruciate and getting lots of different opinions and options, Alasdair and his team made us feel so at ease, gave us relevant and easy to follow information and left us clear on what to do next. We felt so supported and understood, and very welcome by the girls on the desk. They squeezed her in at short notice for her consultation and did her surgery on the same day, home by 5pm that evening and is healing nicely. They also managed the insurance claim which was paid to me in two days, and sent us a check in email the next day to see how she is getting on. 10/10 service and I am so grateful for their support of Bella. I know the cost of surgery and the overall experience is overwhelming, but you definitely get the service you pay for!!!
3 months ago
Where do I even begin with this absolute star of a vetinary practice! Our 11 year old staffy was rushed into Pennine yesterday morning due to lameness in her legs. Within hours she recieved a full blood test, CT scan, MRI and surgery! Our vet Alasdair called us after each test with an update and straight after surgery. She had to be kept in overnight to recover from her anesthetic and one of the beautifully thoughtful nurses, Phillipa surprised me with a photo of our little Bella all tucked up in her bed and looking as happy as she could be. We rescued Bella and due to her traumatic start in life she is extremely nervous when without us but the team gave her all the cuddles she needed and more! Something that has never happened at another vet before and what I cant praise enough was Alasdair's patience with explaining exactly what he did during the surgery and why he did it. He kindly showed us her CT scan and MRI results in person and the passion he has for his work is truly inspiring. Last but by no means least, all the ladies on reception were absolutely incredible. They offered me a tissue and comfort when we had to leave Bella for surgery and when we collected her this morning they all came to say hello and update on how she had been. The practice itself is absolutely stunning and kept impeccably clean. This is a practice and a team that really do care and I would trust them with Bella's life.
4 months ago
As an Advanced Veterinary Practitioner in the equine field, I know the importance of specialist care—and when our dog Nico needed cruciate surgery, I wanted him in the best possible hands. That’s why I chose Pennines Referrals. I’ve seen Alasdair work before and have always been impressed by his exceptionally high standards. It’s clear he’s carried that same excellence into building a top-tier referral practice. The facilities, team, and overall service at Pennines are genuinely outstanding from a veterinary perspective. Nico underwent a TPLO surgery and, by following the team’s guidance closely, made a full recovery within just 8 weeks. The professionalism, communication, and clinical expertise throughout the whole process were faultless. Thank you to Alasdair and the team—you’ve created something really special, and it’s a huge asset for vets and pet owners alike.
6 months ago
I honestly cannot express how amazing this place is! From Sophie on reception to the nurses and Alasdair who carried out the surgery on our 12 year old boxer. They are all so professional yet make you feel so at ease and clearly have a passion for making the whole process less stressful and also more affordable. I honestly thought our time with our beloved boxer, bongo, had come to an end but I put my faith in the team at pennine and 4 weeks post emergency spinal surgery she is up and walking around. I would absolutely 100% recommend them!
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