Swale Veterinary Practice Ltd – Vets in Richmond
Clinic Overview
Swale Veterinary Practice Ltd says it provides affordable pet care, from routine appointments to more specialised treatment, and it is also listed as a veterinary nurse training facility with emergency cover. Recent feedback continues to highlight quick help for urgent problems, efficient routine care, and vets who owners find kind and supportive. More recent comments also add examples of care for small livestock, while a minority of reviews report poor reception interactions and a few serious complaints about clinical handling.
Services
- •Routine and general veterinary care: The practice lists routine checkups, and reviews mention standard appointments where pets were seen on time and examined by friendly, helpful vets. Recent feedback also includes blood testing and everyday consultations for dogs and cats.
- •Urgent and emergency treatment: The practice offers emergency veterinary services, including out-of-hours care. Recent examples include a dog treated for a badly bleeding wound under general anaesthetic with sutures, a puppy seen about an hour after calling after eating something it should not have, and same-day help for sudden injuries and limping.
- •Ongoing and more complex care: The practice refers to specialised treatments, and reviews mention longer-term support for diabetic dogs. A newer review also describes treatment and follow-up advice for two young pygmy goats, including an out-of-hours welfare call from a vet.
- •Assessment, diagnostics and treatment planning: Reviews mention full examinations, injections, medication, treatment advice, and x-rays in relation to injuries and sudden illness.
- •Training role: Swale is listed as a veterinary nurse training facility.
Pricing
No published pricing information is currently available for this clinic.
People
- •Hazel: Specifically thanked for out-of-hours emergency treatment for a badly injured dog, including anaesthesia and suturing.
- •Gavin and Linda: Both are mentioned positively in client feedback for calm, reassuring care, with Linda also noted by a long-standing client as one of the vets who has cared for their dogs over many years.
- •Wider team: Reviews often praise the vets and nurses for kindness and efficiency, although some recent comments are critical of parts of the reception team.
Reviews
Google rating: 4.7/5 from 299 reviews. Recent feedback is mixed overall, with many positive comments about the vets and speed of care, alongside repeated criticism of some front-desk interactions.
- •Fast help for urgent problems: Owners describe getting prompt appointments for sudden issues, including being seen within an hour after a puppy ate something it should not have and receiving out-of-hours care when a dog had a severe bleeding wound.
- •Kind, reassuring clinical care: Positive reviews regularly mention friendly, efficient vets, clear advice, and gentle handling. One owner says their cat is happy to go in for cuddles and kindness, and another says they would not use any other vet despite a 40-minute journey each way.
- •Support beyond straightforward routine visits: Recent examples include ongoing care for diabetic dogs, support at end of life, and practical treatment and follow-up for pygmy goats with health issues.
- •Recurring concerns in negative reviews: A small number of very unhappy reviewers describe rude or unhelpful reception interactions, billing problems, and disputed clinical outcomes, including complaints about a missed fracture and a traumatic loss following a blood test.
