Swale Veterinary Practice Ltd – Vets in Richmond
Clinic Overview
- Prompt help for urgent cases: Reviews describe being seen quickly for unexpected problems, including a same-day appointment about an hour after calling and an out-of-hours emergency where the vet was ready on arrival. - Positive comments on care and manner: Reviewers praise friendly, helpful vets, calm handling of nervous pets, and clear treatment for injuries and suspected ingestion cases. One owner says they travel 40 minutes each way and would not use another vet.
Swale Veterinary Practice Ltd says it provides quality, affordable pet care, from routine checkups to specialised treatments. The practice is also listed as a veterinary nurse training facility and offers emergency veterinary services. Recent feedback continues to highlight prompt help for urgent problems alongside routine and longer-term care, although there is also a negative account alleging an x-ray miss and problems with reception and billing.
Services
- •Routine and general veterinary care: Routine checkups are listed by the practice, and recent reviews also mention standard appointments where pets were seen on time and examined by friendly, helpful vets.
- •Urgent and emergency treatment: The practice offers emergency veterinary services, including out-of-hours care. Recent examples include a dog treated for a badly bleeding wound with a general anaesthetic and sutures, and a puppy seen about an hour after calling after eating something it should not have, receiving an examination, an injection, medication, and advice.
- •Assessment of injuries and sudden problems: Reviews mention treatment for a foot injury in a dog that disliked having its feet handled, as well as a same-day appointment for a young dog with a limp, including a thorough examination and medication.
- •Ongoing and more complex care: The practice refers to specialised treatments, and reviews mention longer-term support for dogs with diabetes.
- •Diagnostic imaging and clinical work-up: X-rays are mentioned in one negative review relating to a disputed fracture diagnosis.
- •Training role: The practice is listed as a veterinary nurse training facility.
Pricing
No published pricing information is currently available for this clinic.
People
- •Hazel (vet): Thanked in a recent review for out-of-hours emergency treatment, including giving a general anaesthetic and suturing a badly cut dog.
- •Gavin (vet): Praised for being calming and professional while examining and treating a dog with a foot injury.
- •Linda (vet): Mentioned positively for a reassuring, thorough examination of a dog with a limp, and by a long-standing client as one of the vets who has cared for their dogs over many years.
- •Reviews also mention a caring wider team, including nurses and reception staff.
Reviews
Google rating: 4.7/5 from 286 reviews. Recent written feedback is mostly positive, with one repeated negative complaint standing out.
- •Prompt help for urgent cases: Reviews describe being seen quickly for unexpected problems, including a same-day appointment about an hour after calling and an out-of-hours emergency where the vet was ready on arrival.
- •Positive comments on care and manner: Reviewers praise friendly, helpful vets, calm handling of nervous pets, and clear treatment for injuries and suspected ingestion cases. One owner says they travel 40 minutes each way and would not use another vet.
- •Long-term trust and support: A long-standing client describes decades of use, including help with multiple diabetic dogs and compassionate support at end of life.
- •Some criticism of admin and clinical handling: One reviewer alleges a fracture was missed on x-ray and also complains about rude reception interactions and billing errors.
