Emergency Vets in Muswell Hill

## Summary Arc Veterinary Centre describes itself as an **independent** practice, providing pet care **since 2011**. From the website and recent reviews, it appears set up for both routine care and more involved cases—owners mention everything from **“basic procedures”** to **dental work** and **surgery** (including **mammary lump surgery**). Reviewers repeatedly give specific examples of how the team communicates and makes decisions: **fitting pets in quickly for gastrointestinal problems**, **not recommending treatments they don’t think are necessary**, and **calling during a dental procedure to explain findings and offer options before proceeding**. ## Services - **General veterinary care** (“basic procedures” referenced by a long-term client). - **Dentistry**: dental issue treated; owners describe receiving an update **mid-procedure** with findings and options. - **Surgery**: reviews mention surgery for a family dog, and surgery for **mammary lumps**. - **Urgent/same-day style appointments**: cats with **gastrointestinal issues** were “fitted in…at top speed” (as described by an owner). - **Chronic condition support**: diabetes management in a dog, including helping the owner get to a point where the dog “now has her injections without fuss.” - **Small mammals**: hamsters treated (more than once, per one reviewer). - **Emergency veterinary services** are listed in the provided clinic data (no further details available in the sources). - **Veterinary Nurse Training facility** is listed in the provided clinic data. ## People - **Richard (described by a reviewer as the “main vet”)**: mentioned for calling an owner ahead of a dental procedure to explain **cost and plan**, and for ensuring the owner was updated with **findings and options during surgery**. - **Reception/call-handling team**: repeatedly described as friendly and supportive; owners mention being able to get **phone advice and help**, and one review highlights responses to **emails and phone calls “by return”**. - **Veterinary team (vets and nurses)**: owners give concrete examples of decision-making and communication—particularly **not pushing unnecessary treatments**, providing **common-sense advice**, and taking time with anxious owners when issues turn out to be minor. ## Reviews **Google rating: 4.7 stars from 185 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Fast access when pets are unwell**, including being fitted in quickly for cats with gastrointestinal problems. - **Clear, option-based decision-making (especially around procedures and cost):** one owner describes a vet calling to explain expected costs, then a **mid-procedure update** with findings and choices on how to proceed. - **Not pushing treatment:** multiple owners describe being told a treatment **wasn’t necessary** or feeling the team doesn’t “push” unnecessary interventions. - **Breadth of species and conditions mentioned:** cats and dogs, plus hamsters; examples include **diabetes support**, **dental work**, and **surgical cases** (including mammary lumps). - **Communication outside appointments:** owners cite helpful **phone advice** and prompt replies to **messages/calls**.