Specialist Vets in Muswell Hill

## Summary Creature Comforts Muswell Hill is part of the Creature Comforts group (the website states it operates multiple clinics) and promotes an “All Access” membership that can be used across its clinics. Based on the website and recent reviews, it appears set up for ongoing, membership-based routine care plus common “everyday urgent” problems, with a strong emphasis on easy digital access (in‑app booking and live chat). Concrete specifics owners mention include: efficient booking/communication (including online), treating and managing issues like a split paw, gastro viruses and neutering, and “quick weigh in” drop-ins with treats. The clinic also states it handles life‑threatening emergencies in‑clinic during opening hours and uses a partner out‑of‑hours provider when closed. ## Services From the clinic website and the latest reviews, services/capabilities mentioned include: - **All Access membership features (website):** - Unlimited vet consultations - Annual vaccinations - Bespoke parasite prevention package - 10% off routine treatments - Instant in‑app bookings - Live chat with the vet team - **Species treated (website):** dogs, cats, rabbits - **Care and procedures mentioned in reviews:** - Neutering - Treatment/management of gastro viruses - Treatment for a split paw - Drop-in weighing (“quick weigh in”) - **Emergency arrangements (website):** life‑threatening cases seen in‑clinic during opening hours; when closed, cases are directed to a partner out‑of‑hours provider. ## People No individual vets or nurses are named in the information provided. Across the latest reviews, owners repeatedly describe: - **Clear explanations and reassurance**, including a first visit where a cat owner said everything was explained “thoroughly.” - **Efficiency and communication**, with multiple mentions of easy booking and good online customer service. - **Handling pets in a way that reduces stress**, with dogs described as enjoying visits (treats/tennis balls mentioned) and a cat described as “comfortable and curious.” ## Reviews **Google rating: 4.9 stars from 60 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Owners frequently mention **smooth booking and communication**, including online. - Multiple reviews focus on **pets being unusually relaxed/enjoying visits**, with treats and a calmer atmosphere specifically noted. - Several people cite **successful management of repeated or varied issues** (e.g., split paw, gastro viruses, neutering, “regular interventions and treatment”). - **Cost transparency** is mentioned: one reviewer says pricing is “transparent,” and another claims they “don’t overcharge.”

## Summary Arc Veterinary Centre describes itself as an **independent** practice, providing pet care **since 2011**. From the website and recent reviews, it appears set up for both routine care and more involved cases—owners mention everything from **“basic procedures”** to **dental work** and **surgery** (including **mammary lump surgery**). Reviewers repeatedly give specific examples of how the team communicates and makes decisions: **fitting pets in quickly for gastrointestinal problems**, **not recommending treatments they don’t think are necessary**, and **calling during a dental procedure to explain findings and offer options before proceeding**. ## Services - **General veterinary care** (“basic procedures” referenced by a long-term client). - **Dentistry**: dental issue treated; owners describe receiving an update **mid-procedure** with findings and options. - **Surgery**: reviews mention surgery for a family dog, and surgery for **mammary lumps**. - **Urgent/same-day style appointments**: cats with **gastrointestinal issues** were “fitted in…at top speed” (as described by an owner). - **Chronic condition support**: diabetes management in a dog, including helping the owner get to a point where the dog “now has her injections without fuss.” - **Small mammals**: hamsters treated (more than once, per one reviewer). - **Emergency veterinary services** are listed in the provided clinic data (no further details available in the sources). - **Veterinary Nurse Training facility** is listed in the provided clinic data. ## People - **Richard (described by a reviewer as the “main vet”)**: mentioned for calling an owner ahead of a dental procedure to explain **cost and plan**, and for ensuring the owner was updated with **findings and options during surgery**. - **Reception/call-handling team**: repeatedly described as friendly and supportive; owners mention being able to get **phone advice and help**, and one review highlights responses to **emails and phone calls “by return”**. - **Veterinary team (vets and nurses)**: owners give concrete examples of decision-making and communication—particularly **not pushing unnecessary treatments**, providing **common-sense advice**, and taking time with anxious owners when issues turn out to be minor. ## Reviews **Google rating: 4.7 stars from 185 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Fast access when pets are unwell**, including being fitted in quickly for cats with gastrointestinal problems. - **Clear, option-based decision-making (especially around procedures and cost):** one owner describes a vet calling to explain expected costs, then a **mid-procedure update** with findings and choices on how to proceed. - **Not pushing treatment:** multiple owners describe being told a treatment **wasn’t necessary** or feeling the team doesn’t “push” unnecessary interventions. - **Breadth of species and conditions mentioned:** cats and dogs, plus hamsters; examples include **diabetes support**, **dental work**, and **surgical cases** (including mammary lumps). - **Communication outside appointments:** owners cite helpful **phone advice** and prompt replies to **messages/calls**.

## Summary Medivet Muswell Hill is part of the Medivet group and treats cats, dogs, and rabbits. The practice is set up for routine care (15‑minute consultations, vaccinations, parasite care, microchipping and neutering) as well as diagnostics and procedures such as dentistry and X‑rays, supported by an in‑house laboratory. It also holds a Silver Standard Cat‑Friendly Clinic Award (ISFM) and is listed as a veterinary nurse training facility. From the latest reviews, owners repeatedly name a vet called **Karolina** for thorough, direct advice and treatment plans that led to improvement after a single visit in some cases. Multiple reviewers also describe staff phoning to help them through home nursing after a cat’s illness. One reviewer reports a serious concern about management behaviour in the waiting area (attempting to set off a fire alarm) and refusal to help display a lost‑cat poster, which conflicts with the otherwise very positive feedback. ## Services - **15‑minute consultations** - **Vaccinations** and **parasite care** - **Neutering** - **Microchipping** - **Dentistry** - **X‑rays** - **In‑house laboratory** (on‑site testing) - **Nurse clinics** - **Home visits** - **Animal Health Certificate** (pet travel) - **Out‑of‑hours arrangements:** out‑of‑hours care is provided via Medivet 24 Hour Hendon; the site states there’s **no charge for assessment by phone**. ## Pricing - **Out‑of‑hours consultation fee:** **£130** (as stated for the designated out‑of‑hours provider). - Reviews mention a **healthcare plan** described as “incredible value for money,” but no price or inclusions are specified in the information provided. ## People - **Karolina (vet)** is repeatedly named in reviews. Owners describe her as: - **Knowledgeable and thorough**, providing clear treatment plans (one owner says their dog recovered after a single visit by following her plan). - Able to **handle cats who are usually wary**, with one reviewer saying their cats “instantly” warmed up to her. - A source of **direct advice** during a difficult period with a cat’s illness. - **Joe (staff member)** is mentioned as **informative**, answering questions clearly. - Several reviewers mention **phone support from the team** to help with at‑home nursing during a pet’s recovery (names not provided). ## Reviews **Google rating: 4.8 stars from 172 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Clinical care and explanations:** multiple owners highlight thoroughness and clear treatment plans, particularly from Karolina. - **Support beyond the appointment:** reviewers describe staff **phoning to guide home care** during recovery. - **Facilities and environment:** one reviewer specifically comments that facilities were **clean, well maintained and comprehensive**. - **A notable negative report about management:** one reviewer alleges a manager tried to set off a **fire alarm while clients were waiting with a dog**, and that a **lost‑cat poster** was torn down—this sits in contrast to the otherwise strongly positive service experiences described by others.

## Summary Alexandra Park Veterinary Surgery is a small-practice clinic where one vet, Mina, is repeatedly named in reviews—often for straightforward advice and an “honesty over profit” approach. Owners mention routine care such as vaccinations and neutering, and some say they were seen quickly when the clinic was busy. Two recent reviews raise concerns in different areas: one alleges an inadequate assessment during a serious illness, and another describes a rude phone interaction and being told the clinic was not taking new registrations. Concrete specifics mentioned by reviewers include: - Vaccinations and neutering carried out here. - “No general appointment fee” reported by one owner across multiple visits. - A case where arthritis medication was prescribed to “try and see if that helped” back-leg issues (with the owner later alleging the pet was gravely ill and not properly examined). - New registrations reportedly not being accepted at the time of one phone enquiry. ## Services Services and scenarios explicitly referenced in the available reviews: - Vaccinations (dogs). - Neutering (pet type not specified by the reviewer, but described alongside vaccinations). - Ongoing care for cats over many years (general veterinary care implied by repeat visits). - Medication prescribed for arthritis / mobility issues (back legs mentioned). ## Pricing - One reviewer says there was **“no general appointment fee”** despite attending “5 or 6 times” with a puppy. - Another reviewer describes the clinic as **“reasonably priced”** (no specific amounts given). ## People - **Mina (vet)**: Frequently mentioned by name. Multiple reviewers describe her as knowledgeable and focused on necessary treatment rather than profit (e.g., “honesty over profit,” “you don’t get ripped off for… being extra cautious”). - A conflicting account from a recent 1-star review alleges Mina did not check a very ill dog’s gums (described as pale) and that the dog’s condition was not assessed properly at that visit. ## Reviews **Google rating: 4.8 stars from 194 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Repeated praise for **direct, no-nonsense guidance** and **not upselling** (e.g., “honesty over profit,” “don’t get ripped off”). - **Mina is singled out** for long-term trust and repeat use (including one owner taking cats to her for 13+ years). - Practical positives: one owner says they were able to **book and be seen soon** despite the clinic being “extremely busy.” - Negative experiences include: - A detailed complaint alleging a **missed/insufficient examination** during a serious illness, with the owner saying their dog later had to be taken elsewhere and euthanised. - A phone enquiry where a caller reports being told **new registrations were not being taken**, delivered in a rude manner before the call ended.