Companion Care (New Malden) Ltd – Vets in Kingston upon Thames
Clinic Overview
- Exotic and small-pet care stands out: several owners single out Max/Maks for rabbits, guinea pigs, a hamster and a musk turtle, and say it can be hard to find that level of exotic-pet knowledge locally. - Clear explanations and reassuring manner: reviewers often say vets explain treatment options and next steps well, answer questions thoroughly and help both pets and owners feel calmer. - Strong experiences across routine and longer-term care: recent comments cover cats, dogs, rabbits, guinea pigs, reptiles and chronic care such as Addison’s Disease injections, suggesting broad day-to-day care alongside the clinic’s exotic caseload.
Services
- •Diagnostics and imaging: in-house laboratory testing including biochemistry and haematology, blood pressure monitoring, digital x-ray, dental x-ray, ultrasound and echocardiography.
- •Treatment and facilities: dentistry, surgery, an operating theatre, hospital ward, isolation unit, nurse clinics, laser treatment, prescriptions, microchipping and health plans. The clinic also has separate cat and dog waiting areas.
- •Species and case mix: the practice lists small animals and reptiles, with exotic and avian medicine plus small mammal medicine and surgery. Recent examples mentioned by owners include care for rabbits, guinea pigs, a hamster, a musk turtle, cats and dogs, as well as an injured wild mouse that was stabilised before referral to Wildlife Aid.
- •Ongoing and complex care: owners describe help with a difficult Addison’s Disease diagnosis followed by regular injections, along with clear explanations and calm handling for nervous pets.
- •Out-of-hours and training: emergency care is provided through Vets Now when the practice is closed, and the clinic is also noted as a veterinary nurse training facility.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Comments on value are limited, but one long-term client managing ongoing Addison’s treatment said charges were on par with other local practices.
People
- •Max (also written as Maks): vet repeatedly praised for clear explanations, calm handling and strong exotic-animal care. Reviews mention him helping rabbits and guinea pigs, treating a musk turtle, creating a hamster treatment plan, seeing dogs and cats, and assisting an injured wild mouse.
- •Ruth: vet praised for kind, knowledgeable care and clear communication, including by long-term clients with rabbits and dogs.
- •Abi and Michelle: both named positively by an owner whose dog was diagnosed with Addison’s Disease, with praise for detailed, considerate care.
- •James: vet mentioned for explaining things well and taking good care of a cat.
- •Julie: reception team member praised for being friendly, welcoming and supportive.
Reviews
Companion Care (New Malden) has 4.3/5 stars from 370 Google reviews. Recent written feedback is overwhelmingly positive, with most praise focused on communication, kindness and exotic-pet expertise.
- •Exotic and small-pet care stands out: several owners single out Max/Maks for rabbits, guinea pigs, a hamster and a musk turtle, and say it can be hard to find that level of exotic-pet knowledge locally.
- •Clear explanations and reassuring manner: reviewers often say vets explain treatment options and next steps well, answer questions thoroughly and help both pets and owners feel calmer.
- •Strong experiences across routine and longer-term care: recent comments cover cats, dogs, rabbits, guinea pigs, reptiles and chronic care such as Addison’s Disease injections, suggesting broad day-to-day care alongside the clinic’s exotic caseload.
- •Friendly front-of-house support: reception staff are described as welcoming and helpful, with one long-term client also praising quick insurance processing and responsive communication by phone and WhatsApp.
