Companion Care (New Malden) Ltd

Companion Care (New Malden) Ltd operates under the Vets for Pets brand (website: vets4pets.com) and is set up as a modern, well-equipped small-animal practice with in-house diagnostics (lab, digital x-ray, dental x-ray, ultrasound) plus a hospital ward and isolation unit. Reviews strongly highlight care for exotic species alongside cats and dogs—particularly repeated mentions of an “exotic vet” (Maks/Max) treating reptiles and small mammals.

Concrete examples owners describe include: an amputation for an injured tortoise with manageable post-op homecare instructions; a structured treatment plan for a hamster; and hands-on coaching for at-home injections for a leopard tortoise with an eye infection. For dogs and cats, owners mention a difficult-to-diagnose Addison’s Disease case being identified, followed by regular injection visits, and vets helping very stressed/feral cats tolerate examinations.

There’s a clear split in experiences on cost/value: one recent review alleges repeated ineffective treatment for an eye issue and being sold a much more expensive eye solution than online, while others say pricing is “on par with others” and appreciate detailed explanations and willingness to consult experts.

Services

From the clinic website summary, services and facilities include

•In-house diagnostics: biochemistry, haematology, in-house laboratory, blood pressure monitoring
•Imaging: digital x-ray, dental x-ray, ultrasound, echocardiography
•Dentistry (including dental x-ray capability)
•Surgery facilities: operating theatre; hospital ward; isolation unit
•Nurse clinic; microchipping; laser treatment; prescriptions; health plans
•Separate cat & dog waiting areas
•Species noted on the website: small animals and reptiles; “Exotic and Avian Medicine” listed as a specialty, plus small mammal medicine and surgery

Out-of-hours: the website states emergency care is available through Vets Now when the clinic is closed.

Structured clinic data also states it is a Veterinary Nurse Training facility.

Pricing

Only specific prices mentioned in the latest reviews available to us

•£40 (ointment for an eye issue; described as not working, prescribed on two consecutive monthly appointments)
•£45 (blood test visit)
•£82 (eye solution described as “tiny”; reviewer states it is £32 online)

Another reviewer (with an ongoing Addison’s Disease case) comments that “vet care isn’t cheap” but found this practice “priced on par with others.”

People

•Maks/Max (vet; described in reviews as an “exotic vet”): repeatedly praised for exotic-pet care, including creating a treatment plan for a hamster, handling a baby bearded dragon gently while giving clear home-care instructions, and demonstrating how to administer injections for a leopard tortoise so the owner could do them confidently at home. Another owner credits him with performing an amputation for a tortoise and providing practical post-op aftercare guidance.
•Ruth (vet): described as helping very stressed/feral cats stay comfortable during a visit, making what the owner expected to be highly stressful go more smoothly.
•Abi and Michelle (vets, named by a reviewer): mentioned alongside Ruth and Max as part of a group of vets seen during ongoing treatment; the owner highlights detailed answers to questions and thorough reasoning, and says the vets will consult experts when needed.
•Michelle (also singled out in a separate review): praised along with the team for being comforting.

Non-vet team mentions: one reviewer says staff process insurance claims quickly and are responsive on the phone and over WhatsApp.

Reviews

4.3 stars from 345 reviews. “”

•Exotic and reptile care stands out: treatment plans for hamsters, injury/surgery care for tortoises (including amputation), and emergency care plus handling guidance for a bearded dragon.
•Communication and coaching: owners describe clear explanations of “process and next steps,” detailed answers to lots of questions, and demonstrations for administering injections at home.
•Ongoing medical management: one owner describes Addison’s Disease being recognised and diagnosed, followed by regular injection visits.
•Clinic operations and facilities: one reviewer calls the practice modern and clean, with occasional longer waits attributed to emergencies; they also mention quick insurance-claim processing and responsiveness via WhatsApp.
•Cost/value is mixed: one owner alleges repeated appointments with ineffective medication and being charged significantly more for an eye solution than online; another says prices were comparable to other practices.

Reviews for Companion Care (New Malden) Ltd

Note: Showing the 5 most recent Google reviews out of 345 we track in total. Recent reviews may not be representative of overall sentiment.

Susan Dean

2 weeks ago

Maks was very knowledgable, friendly and kind. He has given us a treatment plan for our much loved hamster and we feel that she is now in very safe hands. Having struggled to find an exotic pet specialist locally we are extremely grateful.

Phaedra Springett

a month ago

Max is really caring and has given great care to Snowflake.

rebecca avis

We had Max, on our last visit and we have seen Max at companion care several times for our dog. He is always so kind and caring and thorough with his work. Our dog feels calm when she sees him. He explains the process and next steps very well and made us feel calm.

T J Taylor

We’ve been coming here since we adopted our dog in January 2025. I quickly noticed that something was off with her and was believed at this practice. Our dog got diagnosed with Addison’s Disease (which is notoriously hard to diagnose) and we have since spent much time coming here in regular intervals getting injections. Vet care isn’t cheap but we’ve found this practice to be priced on par with others. We’ve seen four of the vets (Ruth, Abi, Michelle, and Max) and each of them has treated us humans and the dog diligently, kindly, and with great consideration. I always have many questions and have gotten detailed responses and thorough reasoning. They happily consult experts, if necessary. The other staff are kind, too. They process insurance claims quickly, are responsive both on the phone and over WhatsApp. The facilities are well laid out, modern, and clean. I’ve only had long wait times a couple of times when there were emergencies which is completely understandable. Otherwise it runs like clockwork. We obviously don’t love going to the vet but it’s always nice to come see many friendly faces. Making a choice on where to take a pet is huge and I believe that many vets rival each other in their care for pets — kind of as a side effect of their profession. You and your pet will be well taken care of and treated very kindly if you come here!

Klaus Paesler

Michelle and team are very caring and comforting. Best pet care! Highly recommended!

James Berry

2 months ago

Took dog for an appointment on 2 consecutive months for eye issue, given an Ointment on both occasions that didn't work at £40 a time. On 3rd visit for a blood test charged £45 and said eye was no better. 4th visit charged £82 for a tiny eye solution which is £32 on line. Makes you wonder whether your pet is their priority or whether prescribing you their expensive solutions is paramount

Judith Hibbs

4 months ago

Our tortoise had a nasty injury when she was attacked by a fox. We took her to a vet nearer to our home who said she should be put down but kindly put us in touch with the exotic pet vet at Vets for Pets in New Malden. He was very positive about her recovery and performed an amputation of the damaged limb. The post-op aftercare advice has been helpful and manageable which, combined with medication, has meant that she is now eating well and can return to her normal life. We have learnt so much about tortoises from Maks over this period.

Emma Charlotte

Ruth is an incredible vet! I have two ginger feral cats, who are extremely to get into the carrier and are so stressed at the vets. Once I got them there, Ruth made them so comfortable and they were so good. What could have been a stressful experience was made much better! Would highly recommend.

Kylie Garrard

Amazing Max was extremely knowledgable and caring with our Terry (Leopard Tortoise) who bull dozed his eye into a sharp twig resulting in an eye infection. Max took the time to show me how and where to administer the injections and because he took the time, I feel confident in administering them myself. Fantastic exotic vet, easy to get an appointment and very mindful to deliver great care whilst trying to save you money where possible. Also had fantastic advice about caring for our chickens and quails, which I appreciated so much. Thank you, would highly recommend and would now like to transfer our poultry care over to Max permanently!

Karima Young

5 months ago

An amazing service to have on our doorstep. So lucky to have such a knowledgeable exotic vet so local. We are incredibly greatful for the quick availability during an emergency. Max was extremely knowledgeable and very reassuring. He was gentle yet confident when handling our baby bearded dragon; provided great care and gave us all the instructions needed to administer home care. My son felt listened to and supported at every moment. He said that Max was so kind and gentle that he wants to make sure we leave a good review with 5 stars. Would definitely recommend and will be coming back for regular health checks . Once again thank you.