Companion Care (New Malden) Ltd

Companion Care (New Malden) Ltd is a Vets for Pets practice in Kingston upon Thames, with a modern small-animal setup that includes in-house diagnostics, imaging, a hospital ward and an isolation unit. It treats cats and dogs as well as exotics, with recent reviews again highlighting strong care for reptiles and small mammals. When the clinic is closed, emergency cover is arranged through Vets Now.

Services

• •Diagnostics and imaging: in-house laboratory testing including biochemistry and haematology, blood pressure monitoring, digital x-ray, dental x-ray, ultrasound and echocardiography.
• •Treatment and facilities: dentistry, surgery, an operating theatre, hospital ward, isolation unit, nurse clinics, laser treatment, prescriptions, microchipping and health plans. The clinic also has separate cat and dog waiting areas.
• •Species and case mix: the practice lists small animals and reptiles, with exotic and avian medicine plus small mammal medicine and surgery. Recent reviews mention care for a musk turtle, tortoise surgery and aftercare, a hamster treatment plan, rabbits, cats and dogs.
• •Ongoing and complex care: owners describe help with a difficult Addison’s Disease diagnosis followed by regular injections, and calm handling for nervous pets.
• •Out-of-hours and training: emergency care is provided through Vets Now when the practice is closed, and the clinic is also noted as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review comments on value are mixed: one owner managing ongoing Addison’s treatment felt prices were on par with other practices, while another complained about repeated charges for eye treatment that did not resolve the issue, including £40 ointment visits, a £45 blood test and an £82 eye solution.

People

• •Max / Maks: vet repeatedly praised for clear explanations, calm handling and strong exotic-animal care. Reviews mention him helping with a musk turtle, a tortoise amputation and aftercare, a hamster treatment plan, rabbits, cats and dogs.
• •Ruth: vet praised for kind, knowledgeable care and clear communication; one long-term client specifically highlights her alongside Maks.
• •Abi and Michelle: both named positively by an owner whose dog was diagnosed with Addison’s Disease; Michelle is also separately described as caring and comforting.
• •James: vet mentioned in a recent review for explaining things well and taking good care of a cat.

Reviews

Companion Care (New Malden) has 4.3/5 stars from 355 Google reviews. Recent feedback is largely positive, with most praise focused on communication, kindness and exotic-pet expertise.

• •Exotic care stands out: recent reviewers especially praise Max/Maks for treating a musk turtle, creating a hamster treatment plan and carrying out surgery and aftercare for an injured tortoise.
• •Clear explanations and reassuring manner: owners say vets explain treatment and next steps well, answer questions thoroughly and help pets stay calm during visits.
• •Good experience across different pets: recent reviews mention cats, dogs, rabbits, hamsters, tortoises and turtles, suggesting broad day-to-day care alongside the clinic’s exotic caseload.
• •One notable complaint on cost and treatment outcome: a single recent reviewer was unhappy with repeated eye-treatment visits and medication pricing, which contrasts with many five-star reviews and another owner who felt charges were comparable with other practices.