Goddard Veterinary Group Raynes Park

- Many recent reviewers praise the clinic for kind, compassionate handling, especially with anxious pets, senior dogs, and owners facing difficult decisions. - Positive reviews highlight clear explanations and good support around treatment, including help with pre- and post-op checks, medication use, and home care. - Several owners describe good experiences across a range of care, including vaccinations, neutering, dental work, microchipping, a breathing procedure for a pug, urgent rabbit care, and end-of-life support for a tortoise.

Goddard Veterinary Group Raynes Park is part of Goddard Veterinary Group, a VetPartners practice. It is RCVS accredited and has Cat-Friendly Clinic status, with facilities for routine care as well as on-site blood testing, X-rays and operations. The clinic’s emergency arrangements are through Goddard’s veterinary hospitals 24/7, 365 days a year, with Stone Lion Veterinary Hospital listed as the nearest emergency hospital.

Services

•General veterinary and nurse appointments for routine care, check-ups and ongoing health needs.
•Preventive care including vaccinations, microchipping, flea and worm treatment, weight and diet advice, and wellness health screens.
•Surgery and procedures including operations carried out on site, neutering, and dentistry. Recent reviews also mention teeth cleaning and a procedure to help a pug’s breathing.
•Diagnostics including on-site blood testing and X-rays.
•Recent reviews also describe support for a rescue rabbit needing urgent care and medication advice, and euthanasia for a tortoise where the vet was praised for explaining the process clearly and compassionately.
•Out-of-hours care: emergency cover is provided via Goddard veterinary hospitals, with Stone Lion Veterinary Hospital named as the closest option.

Pricing

No published pricing information is currently available for this clinic.

People

•Ian (vet): praised for taking extra time with an anxious rescue dog and for not pushing extra tests or treatment.
•Mykaila (receptionist): mentioned as friendly and helpful.
•Shannon (role not stated): praised for thorough and caring pre- and post-operation checks.
•Reviews also mention kind, knowledgeable vets, support staff and reception staff, though feedback on front-desk manner and administration is mixed.

Reviews

Google rating: 4.5/5 from 122 reviews.

•Many recent reviewers praise the clinic for kind, compassionate handling, especially with anxious pets, senior dogs, and owners facing difficult decisions.
•Positive reviews highlight clear explanations and good support around treatment, including help with pre- and post-op checks, medication use, and home care.
•Several owners describe good experiences across a range of care, including vaccinations, neutering, dental work, microchipping, a breathing procedure for a pug, urgent rabbit care, and end-of-life support for a tortoise.
•Negative feedback centres on reception and administration, including complaints about rude front-desk interactions, vaccination scheduling errors, confusion over prescription collection between branches, unexpected extra costs, and one very unhappy review about an insensitive vaccination reminder after a pet had died.

Reviews for Goddard Veterinary Group Raynes Park

Note: Showing the 10 most recent Google reviews out of 122 we track in total. Recent reviews may not be representative of overall sentiment.

Nina Johnston

1 month ago

We have used this practice for more than 17 years and would always rave about the compassion and expertise shown by the previous owners Tim and his wife when it was known as Park Vets. Since it's been taken over by Goddards the standards and customer service have slipped but as our dogs didn't require much more than the annual check ups it didn't affect us, that we noticed. Until last year when our older dog became unwell with 2 types of aggressive cancer and was put on palliative care. We had discussions with the vet about what they could offer in terms of end of life care and her being put to sleep. It became apparent that this practice had no flexibility or compassion in how this would work so on 2/7/25 we asked them to send our dogs notes via email, as we changed to an independent practice ( who gave the gold standard level of care we had previously experienced from Tim and they enabled a calm, compassionate and comfortable passing, as possible, for her, and us). Out of the blue, Goddards have emailed us today to book our dead dog in for her annual vaccinations. Totally shambolic, insensitive, unkind and demonstrative of how pets are counted as a number rather than a member of the family.

Jamie Lightfoot

2 months ago

I popped into the Goddard Veterinary Group in Raynes Park today at 10:30, slightly frantic, looking for advice about my rescue rabbit, Barnaby, who had suddenly stopped eating. He’s had a very difficult past and is easily spooked (I am his 3rd but forever home now), and I suspected the noise of my printer yesterday may have set him off and he had stopped eating for almost 24 hours. I was hoping for a bit of guidance, but what I received was genuine compassion, incredible expertise, and the kind of kindness that stays with you. From the moment I stepped in, the lovely receptionist welcomed me like an old friend. She took the time to chat with me, calmed my nerves, and showed a genuine interest in both me and Barnaby. She told me to bring him in at 11:30. It was clear she wasn’t just doing a job, she cared. I raced home and returned with my bunny in hand and what followed was a masterclass in veterinary care. The wonderful veterinary surgeon and a kind vet assistant (I'm so sorry I was so worried at the time, I don't remember your names) took over with grace and warmth. While I sat in reception, in tears (I’ll admit it), I could hear one of them gently talking to Barnaby, comforting him while administering critical care. That level of attentiveness and empathy floored me. Barnaby wasn’t just treated, but reassured every step of the way. They didn’t just do what they had to and let me go home, they also educated and empowered me. I was shown exactly how to administer his medication and how to give him critical care feeds at home. I left feeling lighter, more confident, and most importantly, reassured that Barnaby is in the best hands possible. Goddard Veterinarian Group Raynes Park; you’ve earned a customer for life. And more than that, you've given a traumatised little bunny the comfort and dignity he deserves. Thank you for treating us like family when I was scared and worried for my pet that I truly love.

soma

5 months ago

Don’t know her name but the receptionist has a HORRIBLE attitude. Blatantly rolled her eyes at me for saying ‘pardon?’ for not hearing her properly but it’s okay for her to ask me a million times to ask how my surname is spelt? It’s not rocket science. Whole vet is a scam. Went in initially to pick up my cat’s treatment, but vet wasn’t even in and no one else knew how the medicine is used on my cat. Very expensive too. Better to go find somewhere else and save your time and money.

Harry

Childish and Rude staff, hidden costs. also up sold unnecessary treatment. Clearly not very professional , avoid like the plague

Lilly Carina Quintero

6 months ago

We moved and were looking for a new vet in the area for our very anxious rescue. After a horrible experience with another practice, we were so relieved to have found the Goddard vet group. Our dog is usually terrified of vets, but he actually seemed relaxed on our way home. The receptionist Mykaila was so friendly and helpful! The vet Ian was absolutely amazing and took some extra time to make sure that my dog was comfortable with him. He didn’t push for any extra blood tests or other treatments. We felt understood and welcome. We will definitely come back! Thank you so much.

Brian Macartan

10 months ago

I must thank the staff at this surgery. We have been taking our cat and pug to this vet for years and they really do treat our animals like they are their own. Our pug had a procedure to assist with her breathing and our cat has had the usual neutering, teeth clean, microchipping and vaccination procedures. Shannon took us through all the pre and post operation checks and we could not have had anyone more thorough and caring in his profession. All of the vets, support staff and reception are wonderful. Thank you

Julie Hall

1 year ago

This Veterinary Practice is just the best! I have had pets registered here for over 20 years even before it was Goddard's but the care, kindness and compassion from all the staff has always been excellent and I've been so reassured that my pets have always had the best care and will continue to have excellent care going forward. Would very highly recommend !

Abby Derr

The staff at Goddard’s Raynes Park are knowledgeable, friendly and compassionate. They always welcome you and your furry friends/babies with a warm greeting, lending space for questions when difficult conversations are required. We’re grateful for their help as we manage our senior dog’s needs and his feisty little brother, too. They’re a top notch group of professionals who we are glad to have just around the corner. If you ask our Labrador, their treats are chef’s kiss, too.