Goddard Veterinary Group Raynes Park

Goddard Veterinary Group Raynes Park is part of the Goddard Veterinary Group (the practice joined the group in 2018) and is RCVS accredited with Cat-Friendly Clinic status. The clinic is set up for routine care plus in-house diagnostics and procedures, with on-site blood testing, X-rays and operations. The website states 24/7, 365-day emergency care is provided via Goddard’s veterinary hospitals (named as Stone Lion Veterinary Hospital as the closest option for emergencies).

In recent reviews, owners describe both strong clinical experiences (including extra time taken with an anxious rescue dog and clear pre- and post-op checks) and frustrations with front-desk attitude, “hidden costs”/upselling, and administration errors (including vaccine scheduling and prescription collection between Goddard branches).

Services

From the clinic website

•Vet and nurse appointments
•Dentistry (including teeth cleaning mentioned in reviews)
•Diagnostic imaging including X-ray
•On-site blood testing
•Operations (surgical procedures performed on-site)
•Neutering
•Vaccinations
•Microchipping
•Flea and worm treatment
•Weight and diet advice
•Wellness health screen

From reviews (examples of what owners say was done)

•Procedure to assist with a pug’s breathing (type not specified)
•Euthanasia for a tortoise, with the vet described as explaining the situation and process clearly

Emergency/out-of-hours (website)

•Emergency care is via Goddard veterinary hospitals open 24/7, 365 days a year; the closest hospital for emergencies is stated as Stone Lion Veterinary Hospital.

Pricing

Website-listed fees

•Standard vet appointment: £65
•Follow-up vet appointment: £60
•Extended vet appointment: £95
•Dog castration: from £310
•Bitch spay: from £390
•Cat castration: £99
•Cat spay: £130
•Dog initial vaccination: £99
•Dog booster vaccination: £75
•Cat initial vaccination: £99
•Cat booster vaccination: £80
•Animal Health Certificate: £240
•Microchip: from £31.61
•Direct Claim insurance fee: £33
•Prescription fee per item: included in medication fee (if dispensed in practice)
•Prescription fee per item (for dispensing elsewhere): £25.85
•Emergency/out-of-hours consultation fee: not listed (website directs owners to the Emergency Care page)

Review signal on costs

•Some reviewers describe the practice as “very expensive” or mention “hidden costs”/upselling; others don’t mention pricing.

People

Named in reviews

•Ian (vet): One owner of an anxious rescue dog says he took extra time to help the dog feel comfortable and didn’t push extra blood tests or treatments.
•Mykaila (receptionist): Mentioned as friendly and helpful by one reviewer.
•Shannon (role not stated): Described as walking an owner through pre- and post-operation checks in a thorough way.

Other staff experience is mixed across reviews

•Some owners describe friendly, supportive interactions at reception and with clinical staff, while others report rude reception behaviour and problems when collecting medication or getting instructions.

Reviews

4.6 stars from 120 reviews. - Anxious pets handled with patience: one owner says their usually terrified dog was calmer after a visit, and credits the vet for taking extra time.

•Clear peri-operative processes: one review highlights being taken through pre- and post-op checks in detail.
•Range of routine procedures described by owners: neutering, dental cleaning, microchipping and vaccinations are specifically mentioned.
•Conflicting experiences with staff and admin: some report welcoming/helpful staff, while others describe rude reception, lack of guidance when collecting medication, and administration mistakes (including vaccine timing and prescription arrangements between branches) that allegedly led to extra cost.
•Concerns about costs/upselling: a couple of reviewers mention hidden costs or unnecessary treatment being recommended, while another reviewer explicitly appreciated that the vet didn’t push extra tests.

Reviews for Goddard Veterinary Group Raynes Park

Note: Showing the 5 most recent Google reviews out of 120 we track in total. Recent reviews may not be representative of overall sentiment.

soma

a month ago

Don’t know her name but the receptionist has a HORRIBLE attitude. Blatantly rolled her eyes at me for saying ‘pardon?’ for not hearing her properly but it’s okay for her to ask me a million times to ask how my surname is spelt? It’s not rocket science. Whole vet is a scam. Went in initially to pick up my cat’s treatment, but vet wasn’t even in and no one else knew how the medicine is used on my cat. Very expensive too. Better to go find somewhere else and save your time and money.

Harry

2 months ago

Childish and Rude staff, hidden costs. also up sold unnecessary treatment. Clearly not very professional , avoid like the plague

Lilly Carina Quintero

We moved and were looking for a new vet in the area for our very anxious rescue. After a horrible experience with another practice, we were so relieved to have found the Goddard vet group. Our dog is usually terrified of vets, but he actually seemed relaxed on our way home. The receptionist Mykaila was so friendly and helpful! The vet Ian was absolutely amazing and took some extra time to make sure that my dog was comfortable with him. He didn’t push for any extra blood tests or other treatments. We felt understood and welcome. We will definitely come back! Thank you so much.

Brian Macartan

4 months ago

I must thank the staff at this surgery. We have been taking our cat and pug to this vet for years and they really do treat our animals like they are their own. Our pug had a procedure to assist with her breathing and our cat has had the usual neutering, teeth clean, microchipping and vaccination procedures. Shannon took us through all the pre and post operation checks and we could not have had anyone more thorough and caring in his profession. All of the vets, support staff and reception are wonderful. Thank you

7 months ago

Julie Hall

9 months ago

This Veterinary Practice is just the best! I have had pets registered here for over 20 years even before it was Goddard's but the care, kindness and compassion from all the staff has always been excellent and I've been so reassured that my pets have always had the best care and will continue to have excellent care going forward. Would very highly recommend !

6 months ago

Abby Derr

The staff at Goddard’s Raynes Park are knowledgeable, friendly and compassionate. They always welcome you and your furry friends/babies with a warm greeting, lending space for questions when difficult conversations are required. We’re grateful for their help as we manage our senior dog’s needs and his feisty little brother, too. They’re a top notch group of professionals who we are glad to have just around the corner. If you ask our Labrador, their treats are chef’s kiss, too.

Chloe Hayward

10 months ago

The vets themselves are good, and the staff are all very friendly. However I had several issues with general administration. I've been told to delay vaccinations for my cat to later be told they shouldn't have been delayed, which meant paying to get them restarted. When I moved and was in-between vets, I asked about collecting a prescription from another Goddard practice, which I was told would be fine, only for the other branch to tell me it was a breach of contract and couldn't be done. It is a shame because they're generally very nice and accommodating, but I've had to pay an additional £100 over the year due to staff mistakes.

Alison Griffin

a year ago

I would highly recommend this vets as I had to use there services for a one off appointment for my tortoise last night. Unfortunately there was nothing that could be done so she had to be put to sleep. I’m so sorry I didn’t get the vets name but what a lovely man he was. He was so caring because it’s not the news I’m sure they like to give on any animal but he was so lovely and explained everything to us. I’m just sad I don’t live nearer as I would change vets today. The receptionist is really lovely as well. Thank you both again for your kindness.