Dog & Cat Vets in Highgate

## Summary Village Vet Highgate is part of the Village Vet group (a multi-site chain). Based on the clinic’s own information, it positions itself around both preventative care and treating illness, with a menu that includes nurse clinics and longer-term management (senior pet care, nutrition/obesity) as well as treatment options such as internal medicine, dental care, hydrotherapy and laser therapy. Out-of-hours and emergency cases are directed to the group’s Hampstead practice, which is described as open 24/7 for emergency pet care. From the latest reviews available, owners describe both urgent, fast-acting care (including a cat being “extremely ill” and treated quickly) and sharp disagreement about costs—one reviewer cites a high estimate for a dog dental clean and high prices for parasite preventatives compared with online purchasing. ## Services Services listed by the practice include: - Consultations and annual health checks - Vaccinations and microchipping - Neutering - Veterinary nurse clinics - Senior pet care - Nutrition and obesity management - Flea and worm treatments - Pet dental care (teeth cleaning is specifically discussed in a review) - Internal medicine - Hydrotherapy - Laser therapy Emergency/out-of-hours: - The practice states that out-of-hours and emergency care is available via their Hampstead practice, described as open 24/7 for emergency pet care. ## Pricing Explicit figures mentioned in reviews: - Dog teeth cleaning enquiry quoted at **£1,000–£1,500** (reviewer report). - NexGard and Milbemax purchase total of **£112** at the practice (reviewer report). ## People - **Sheldon**: Mentioned by name in a recent review. An owner says they have “total trust” in Sheldon and the team for routine care and for acting swiftly when their cat was extremely ill, which they believe saved the cat’s life on two occasions. Reception/team experience is mixed in the latest reviews: - One reviewer reports reception staff “sound mildly irritated” on the phone. - Another describes the team as “warm and friendly,” which they felt helped during stressful visits. ## Reviews **4.6 stars from 268 reviews.** Themes below are drawn from the latest written reviews available to us. - **Swift action in serious illness:** One owner reports rapid treatment when their cat was “extremely ill,” believing it saved her life twice. - **Pricing concerns:** One reviewer describes the clinic’s pricing as “insane/extortionate,” citing a **£1,000–£1,500** dental clean estimate and **£112** paid for NexGard/Milbemax compared with cheaper online prices. - **Record-keeping/insurability concern:** One reviewer says past notes about “hypothetical concerns” on their cat’s record made the cat uninsurable (their account). - **Communication tone varies:** Reports range from “warm and friendly” to reception sounding “mildly irritated.”

## Summary The Highgate Veterinary Clinic describes itself as an **independent, family-owned** practice, with **unhurried 30‑minute consultations** and an **online portal** for registering and booking. For urgent situations, it states it provides **in-clinic emergency help during opening hours**, with **24/7 emergency cover via a partner service (Veteris)**, including **out-of-hours home services**. Reviewers most often describe long-term relationships (e.g., “since our dog was a puppy”) and support through significant illness, but there are also complaints alleging a strong focus on money, including one detailed example about the quoted cost of a plastic cone. ## Services - **30-minute veterinary consultations** (stated on the clinic website). - **Routine and preventative care** via a **Pet Health Plan** (the plan is mentioned, but inclusions beyond this aren’t specified in the available site summary). - **Emergency care** - **During opening hours:** in-clinic emergency service (website). - **24/7:** provided through **Veteris**, including **out-of-hours home services** (website). - **Support during serious illness** is referenced in reviews (e.g., a dog “very ill” and another with “many health issues”), though specific diagnostics/treatments aren’t detailed in the available reviews. - **Sale of recovery cones** is mentioned in a review (plastic cone quoted). ## Pricing - One reviewer reports being quoted **£25–£50 for a plastic cone**. ## People - **Jenny**: mentioned in a negative review as having “took over,” with allegations of lacking compassion and being money-focused (this is a single reviewer’s account). - **Alan**: described by the same reviewer as the “previous vet and owner.” ## Reviews **4.6 stars from 210 reviews.** Themes below are drawn from the latest written reviews available to us. - **Continuity of care over years:** owners mention staying with the clinic from puppyhood and over “many years.” - **Handling of complex or serious illness:** examples include treatment when a dog was “very ill” and ongoing help with “many health issues/complex conditions.” - **Pet and owner experience at visits:** one reviewer says their dog “loves going in,” and another notes the team “understand nervous owners.” - **Facilities mentioned positively:** one review explicitly calls out “very good facilities.” - **Conflicting views on cost and motivations:** a detailed complaint focuses on a **£25–£50** quote for a plastic cone and alleges money-driven care, contrasting with other reviews that describe professionalism and trust.