The Highgate Veterinary Clinic

The Highgate Veterinary Clinic describes itself as an independent, family-owned practice, with unhurried 30‑minute consultations and an online portal for registering and booking. For urgent situations, it states it provides in-clinic emergency help during opening hours, with 24/7 emergency cover via a partner service (Veteris), including out-of-hours home services.

Reviewers most often describe long-term relationships (e.g., “since our dog was a puppy”) and support through significant illness, but there are also complaints alleging a strong focus on money, including one detailed example about the quoted cost of a plastic cone.

Services

• •30-minute veterinary consultations (stated on the clinic website).
• •Routine and preventative care via a Pet Health Plan (the plan is mentioned, but inclusions beyond this aren’t specified in the available site summary).
• •Emergency care
• •During opening hours: in-clinic emergency service (website).
• •24/7: provided through Veteris, including out-of-hours home services (website).
• •Support during serious illness is referenced in reviews (e.g., a dog “very ill” and another with “many health issues”), though specific diagnostics/treatments aren’t detailed in the available reviews.
• •Sale of recovery cones is mentioned in a review (plastic cone quoted).

Pricing

• •One reviewer reports being quoted £25–£50 for a plastic cone.

People

• •Jenny: mentioned in a negative review as having “took over,” with allegations of lacking compassion and being money-focused (this is a single reviewer’s account).
• •Alan: described by the same reviewer as the “previous vet and owner.”

Reviews

4.6 stars from 210 reviews. - Continuity of care over years: owners mention staying with the clinic from puppyhood and over “many years.”

• •Handling of complex or serious illness: examples include treatment when a dog was “very ill” and ongoing help with “many health issues/complex conditions.”
• •Pet and owner experience at visits: one reviewer says their dog “loves going in,” and another notes the team “understand nervous owners.”
• •Facilities mentioned positively: one review explicitly calls out “very good facilities.”
• •Conflicting views on cost and motivations: a detailed complaint focuses on a £25–£50 quote for a plastic cone and alleges money-driven care, contrasting with other reviews that describe professionalism and trust.