Village Vet Highgate

Village Vet Highgate is part of the Village Vet group and is owned by Linnaeus. It offers a mix of preventative care, routine treatment and longer-term support, including nurse clinics, senior pet care, nutrition and obesity management, internal medicine, dental care, hydrotherapy and laser therapy. Out-of-hours and emergency cases are directed to the group’s Hampstead practice, which is described as open 24/7 for emergency pet care.

Services

•General and preventative care: Consultations, annual health checks, vaccinations, microchipping, neutering, flea and worm treatments, and veterinary nurse clinics.
•Ongoing health support: Senior pet care plus nutrition and obesity management. Recent reviews also mention care for an elderly cat, with one owner saying the cat had improved weight, energy and quality of life under the team’s care.
•Treatment services: Internal medicine, pet dental care, hydrotherapy and laser therapy. Reviews mention routine care, an eye injury, serious illness in a cat requiring swift treatment, and enquiries about dog teeth cleaning.
•Emergency arrangements: Out-of-hours and emergency care is handled via the Village Vet Hampstead practice, described as open 24/7 for emergency pet care.

Pricing

No published pricing information is currently available for this clinic.

People

•Sheldon: Named positively in a review by an owner who says they have total trust in Sheldon and the team for both routine care and rapid treatment when their cat was extremely ill.
•Wider team: Recent reviews describe the veterinary staff as kind, compassionate, friendly and professional, with one owner saying they were included in decision-making and kept well informed about medication and care. Comments about reception are more mixed.

Reviews

Google rating: 4.6/5 from 272 reviews. Recent feedback shows a clear split between owners who feel very well looked after and others who are unhappy with pricing and payment handling.

•Several positive reviews praise the team’s kindness, professionalism and compassionate manner, especially during stressful visits.
•Owners describe good clinical care in both routine and urgent cases, including swift action for a seriously ill cat, help with an eye injury, and noticeable improvement in an elderly cat’s condition.
•Negative reviews focus strongly on cost, with some owners describing fees and medicine prices as very high.
•A small number of recent complaints also centre on reception and payment policy, including one upsetting account involving medicine being withheld until payment could be made.

Reviews for Village Vet Highgate

Note: Showing the 10 most recent Google reviews out of 272 we track in total. Recent reviews may not be representative of overall sentiment.

Polina Matavina

3 weeks ago

Saskia Schuster

4 weeks ago

I've recently moved area and joined this vet about five months ago. My elderly cat has transformed under their care. He's put on weight (he needed to), he has new-found energy and is living out a whole other level of 'diva' now he's re-found his mojo. It's wonderful. The veterinary staff are kind and compassionate, and include me in decision making for my cat's care. I feel well informed about my cat's needs and medication.

Ian Fulcher

Kind, friendly and very professional, what more can you ask for!

Jane Barclay

1 month ago

I have just had a very upsetting experience here. My dog was in great pain so i rushed there for an emergency appointment. In my haste i forgot my phone (with Apple Pay) so i asked them to let me pay for the pain killer over the phone when i got home. They refused as they said they do not give "credit". The medicine was £30 (£3.59 on line). We are a member of the practise and are on their health plan so they have all my details. I even offered to leave my very valuable watch as surety! They were prepared to let my dog go home while whimpering in pain in order not to give "credit" for what can be bought for under £4 for the 20 mins it would take me to get home. (It was too late to go home and come back again that day ). When i questioned this , i was told that it was my fault i forgot my phone and it was unacceptable that i was making my dog's suffering their responsability. I know that there are a lot of complaints about the greed of these vet chains and Village Vet are amongst the most guilty here, but the lack of care and human kindness is a whole other story. I have obviously left the practise now. I could not have anyone look after my dog who has so little care for animals and so little kindness. The reception was empty otherwise i am sure a stranger would have offered to cover me as i would if i were to witness this. Not many people would be able to watch a dog suffer unnecessarily, but Village Vet did not seem to mind at all.

Georgia B

This ‘vet’ clinic does not care about animals in the slightest. They put profits over basic compassion. They will refuse basic care for a suffering animal. They would rather see an animal sick and in pain than get paid one second late or one penny short despite a prove track record of paying their exorbitant fees on time without fail. I will be moving to another vet and strong urging people not to go here. Besides, they charge double the going rate for animal ‘care’.

Juliana Farha

4 months ago

I rang a couple of days ago to enquire about getting my dog's teeth cleaned. I was quoted £1000-1500. After I regained consciousness, I rang the vet where we're registered outside London. They quoted £250-400. I then rang the Beaumont Sainsbury Animal Hospital at the RVC, where our cat is registered. They quoted £550 with the caveat that that might increase if extraction was required, though they said that was unlikely given my dog's age. I've also clocked that I can buy 3 months' worth of my dog's Nexgard and Millbemax tablets from Pet Drugs Online for less than £30. Today I paid Village Vet £112 for these. Insane. In fact, I left Village Vet years ago when I discovered that every passing thought about my cat's health had been added to his record, which made him uninsurable, even though he was never investigated or diagnosed with any of these hypothetical concerns. I returned during Covid when they were the only vet I could find who could offer the puppy vaccinations we needed. While reception staff always sound mildly irritated, I've had some good care here, in particular when my dog had an eye injury. But the prices are insane, extortionate and unjustifiable and it's easy to see why private equity are buying up chains of vet clinics: they are pure profit centres. There's something acutely unpleasant and cynical about cashing in on people's love of their pets and their worry about their pet's illness or injury, and the lack of options other than these chains, especially in central London. So I'm leaving once again.

Claire Grogan

5 months ago

I have total trust in Sheldon and the team to give our cats excellent care, whether on routine visits or on the two occasions when Coco has been extremely ill and needed swift action and treatment (which I believe saved her life on both occasions). All members of the team are warm and friendly which helps a lot as visits to the vet can be stressful for owners as well as our pets! I highly recommend.

Rosie Edwards

Ben Rees

sheena gunn

6 months ago