Emergency Vets in Brent

## Summary Roundwood Vets Ltd describes itself as an **independent** practice and, based on its website and recent reviews, appears set up for **routine preventative care** (vaccinations, dental care, health plans) as well as **urgent appointments** when pets are ill or injured. Owners repeatedly mention **thorough examinations** and a care process that runs from **booking through to follow-ups** (including reminders for re-checks). Reviews also include examples of **longer-running treatment plans** (one cat’s case taking around 10 weeks with multiple visits) and **emergency presentation** where owners felt the team “jumped” into action. ## Services From the clinic website and recent written reviews, the following services/capabilities are mentioned: - **Urgent care / emergency appointments** for pets that are ill or injured (website); owners also describe being seen in an emergency situation. - **Pet vaccinations** (website). - **Pet dental care** (website). - **Pet health plan** (website) — no plan price or inclusions stated in the provided summary. - **House calls** (website). - **End-of-life care** (website). - **Pet insurance support** is referenced on the website (described as “pet insurance”). - Species mentioned on the website: **dogs, cats, hamsters, birds**. - A review mentions an upcoming **cat surgery** and another describes a pet being put on a **drip** and given **antibiotics** during an urgent visit (no further clinical details provided). ## People Named team members mentioned in reviews: - **Yasmin (receptionist)** — credited with support and helping coordinate care for a cat that was difficult to transport. - **Eliza (doctor)** — praised for care and support during treatment; the owner notes questions were answered before leaving. - **Zara (nurse)** — mentioned as part of the team supporting a cat’s treatment and recovery. - **Dr. Jo** — described by an owner as “phenomenal” during an ongoing issue with their dog, with compassion and professionalism specifically noted. ## Reviews **4.8 stars from 435 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Smooth admin and continuity:** owners mention ease of booking (including via a pets app) and **reminders for follow-up consultations**. - **Thorough, gentle handling:** multiple reviews highlight **thorough examinations** and vets being **gentle/kind**, particularly with cats. - **Support through longer cases:** one owner describes a cat’s complications taking **nearly 10 weeks** to resolve, with supportive staff across many visits. - **Urgent situations:** one review describes arriving with a dog in an **emergency** and feeling the team acted quickly, followed by a bandage-removal visit. - **Conflicting experience around diagnosis/treatment recommendations:** one 1-star review alleges they were repeatedly told their dog needed emergency surgery (with shifting explanations from womb infection/sepsis to urinary infection and possible liver/kidney involvement), and felt cost was prioritised over welfare. Other recent reviews, by contrast, describe careful explanations and not leaving with unanswered questions.

## Summary The Mayhew Community Veterinary Clinic is run by an animal welfare charity (not a corporate chain). Based on the clinic’s own service list and recent reviews, it’s set up mainly for routine preventative care and neutering for dogs and cats, with owners repeatedly describing smooth spay/neuter experiences and clear communication. Concrete details mentioned by owners include: - Neutering/spaying for both cats and dogs, with pets described as healing well afterwards. - Microchipping and flea/worm treatments provided alongside surgery in the same care journey. - Post-op follow-up: one owner reports the clinic phoned a week after surgery to check healing and answer questions. - Routine health checks at boosters (weight, teeth and joint checks were specifically mentioned). ## Services Services explicitly mentioned on the clinic website and/or in reviews include: - Neutering/spaying (cats and dogs) - Vaccinations and boosters (with check-up elements such as weighing and teeth/joint checks mentioned by an owner) - Microchipping - Flea and worm control (including the ability to order flea/worming tablets and collect them or have them posted, per one review) - Pet emergencies are referenced on the clinic website; emergency veterinary services are also listed in the clinic data (described there as 24/7 or extended-hours). ## Pricing - Multiple reviewers state procedures such as vaccination, microchipping and neutering were done **for free**. - One reviewer mentions making a **small voluntary payment/donation** towards surgery because the clinic is a charity (no amount stated). ## People No individual staff names are mentioned in the available material, but owners repeatedly describe: - Clear explanations and thorough communication (e.g., questions answered and paperwork completed ahead of a kitten’s neutering). - Patient handling for challenging moments (one owner specifically describes staff persisting calmly when their dog struggled with having a cone put on). - Confidence with nervous pets (one owner notes their dog was comfortable going into the consult room, with the vet encouraging the dog while the owner stayed in view). - Follow-up after procedures (a post-surgery check-in call about healing and concerns is specifically described). ## Reviews **Google rating: 4.7 stars from 203 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Neutering/spay experiences are a dominant theme, with several owners describing uncomplicated recoveries and pets “fully healed.” - Owners often mention combined preventative care at the same time (microchipping plus flea/worm treatment, boosters plus health checks). - Communication stands out: explanations, answering questions, and admin handled before surgery are specifically praised. - Aftercare is sometimes proactive, with at least one report of a follow-up phone call about healing and any concerns. - A few reviews mention the charity model and free treatment, with some choosing to donate after receiving care.