Dog & Cat Vets in Wallington

## Summary Avenue Road Veterinary Surgeons is part of the CVS group and focuses on small-animal care, covering routine health work (vaccinations, parasite control, microchipping) alongside consultations, surgery, and nurse clinics. The practice also signposts out-of-hours care to MiNightVet for free telephone advice and emergency consultations when the clinic is closed. Recent reviews are mixed: some owners describe thorough, clear explanations during appointments (including a same-day assessment of a dog’s leg lump that was confirmed as a cyst), while others report repeated admin/record-keeping problems such as pets’ details not being found, inconsistent advice, missing reminders, and promised call-backs not happening. ## Services Based on the clinic website and recent reviews, services mentioned include: - Consultations and nurse consultations (including assessing new lumps and arranging vet input for testing) - Vaccinations and routine preventive care (flea treatments, wormers, parasite control) - Microchipping - Neutering - Dentistry - Diagnostics (one review describes a lump being pricked and assessed to confirm a cyst) - Six-month health checks, blood pressure checks, anal sac expression - Grooming / nail clipping - Home visits - Referrals for: orthopaedic surgery, soft tissue surgery, dermatology, internal medicine, ophthalmology - Travel/export paperwork support (reviews mention fit-to-fly and export certificates, and ensuring vaccines were up to date) Out-of-hours: the website states that when the practice is closed, clients are directed to MiNightVet for free telephone advice and emergency consultations if needed. One reviewer reports being given an out-of-hours emergency number that did not answer or return a call. ## People - **Nurse Abbie (nurse)**: mentioned for seeing a dog with a new leg lump; the owner says she was kind, attentive, and thorough, explained things clearly, and involved a vet to test the lump, which was confirmed as a cyst. ## Reviews **4.5 stars from 199 reviews.** Themes below are drawn from the latest written reviews available to us. - **Thorough clinical explanations in-appointment:** one owner describes a nurse visit for a new lump, clear explanations, and prompt involvement of a vet to assess it and confirm it was a cyst. - **Support with pet travel documentation:** one owner says the team handled relocation paperwork, including fit-to-fly and export certificates, and checking vaccines were up to date. - **Admin/communication problems reported by some owners:** multiple reviewers describe missing records, inconsistent information over the phone, lack of reminders, incomplete/unclear prescriptions, and promised call-backs not happening. - **Out-of-hours responsiveness is disputed:** the website provides an out-of-hours provider, but one review reports an emergency number not answering or returning calls.