Avenue Road Veterinary Surgeons

Avenue Road Veterinary Surgeons in Wallington is part of the CVS group and focuses on small-animal care, covering routine health work alongside consultations, surgery, diagnostics, dentistry, and nurse clinics. The practice directs out-of-hours cases to MiNightVet for free telephone advice and emergency consultations when the clinic is closed. Recent feedback remains mixed: many owners describe kind, respectful care and clear explanations, while complaints focus on administration, communication, and one disputed estimate and discount issue.

Services

•Routine and preventive care: consultations, nurse consultations, vaccinations, flea and worm treatments, parasite control, microchipping, neutering, and monthly preventive-care support.
•Diagnostics and general treatment: surgery, dentistry, and diagnostic work. Recent reviews mention a dog’s leg lump being checked promptly, with nurse Abbie arranging vet input during the visit and the lump confirmed as a cyst.
•Nurse-led and routine support: six-month health checks, blood pressure checks, anal sac expression, grooming, and nail clipping.
•Travel and certificates: support with fit-to-fly and export paperwork, with one owner praising help preparing relocation documents and checking vaccination status.
•Further care and access: home visits and referrals for orthopaedic surgery, soft tissue surgery, dermatology, internal medicine, and ophthalmology.
•Out-of-hours arrangements: when the practice is closed, clients are directed to MiNightVet for free telephone advice and emergency consultations. One review reports difficulty getting a response from the emergency number given.
•Examples of recent care: reviews also describe compassionate urgent support for a very sick cat seen as the doors opened, with immediate pain relief and supportive care.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews do not show a broad, consistent pattern on cost, but one recent owner disputed a spay estimate and Healthy Pet Club discount and felt the procedure was expensive.

People

•Michelle (nurse) and Olivia (vet) are praised for compassionate handling of a very sick cat, including immediate pain relief and supportive care.
•Nurse Abbie is highlighted for a thorough, clear consultation about a dog’s new lump and for arranging prompt vet assessment.
•Alex Richardson (Practice Manager) is named in one review in connection with a billing dispute.

Reviews

4.5 stars from 203 Google reviews.

•Several reviewers describe friendly, respectful care, with especially warm feedback about urgent treatment for a very sick cat.
•Clear explanations and attentive consultations are a recurring positive, including a nurse appointment where concerns about a lump were taken seriously and followed up straight away.
•Practical support is another strength in some reviews, especially around pet relocation paperwork such as fit-to-fly and export certificates.
•Negative feedback centres on administration and communication, including missing pet details, missed reminders, conflicting information, prescription confusion, missed callbacks, one out-of-hours contact problem, and an isolated but serious complaint about end-of-life handling.

Reviews for Avenue Road Veterinary Surgeons

Note: Showing the 10 most recent Google reviews out of 203 we track in total. Recent reviews may not be representative of overall sentiment.

Samantha R

2 months ago

Had my dog spayed today. Was given a written estimate of £601 but as a member of the Healthy Pet club should have received a 10% discount. When I spoke to a very rude Practice Manager, Alex Richardson she said the bill estimate included the discount. I have added both emails I got before the op and as you can clearly see...Healthy Pet Club should have a 10% discount and nowhere on the estimate does it mention a discount. Practice Manager then went on to tell me that the bill should have been over £700...really for a medium dog standard spay..could have been done by Laparoscopy for that amount. Think twice before you register with CVS. Healthy Pet club is run by them too! I am now taking this matter to the RCVS.

H Z

Friendly and respectful, cats and dogs get good service here

Ivana Fucilla

3 months ago

I had unfortunately to let my darling dog go on the 7th of January. He had lost a lot of blood, as he had nasal cancer. The Spanish vet (can’t remember her name) said he’d have to be sedated, took him away for 30 minutes, he came back muzzled, not sedated. His passing still haunts me today, can’t get over how he spent his last moments and feel guilty for the way he died. Had been with Avenue Rd for over twenty five years. Would definitely not recommend them. By the way he was a black cocker spaniel called Hannk.

Annmarie Nero

4 months ago

Caroline B

7 months ago

We arrived as they opened their door with our very sick cat and they could not have been kinder (receptionist, Michelle (nurse) and Olivia (vet)). There was immediate compassion, pain relief administered and true care for our beautiful Billee. Thank you.

Michelle Vickers

1 year ago

Not a good vets. Every time I call they can’t find my pets details. They tell me different information , no reminders and I do not feel confident at all.

NoSaintsMobility

The team expertly helped prepare our cat’s documents for relocation to another country ensuring we were up to date with vaccines, the fit to fly certificate and the export certificate. Thank you!

Sandie Gates

Avenue road were good but the out of hours emeregency number they gave me never answered or even returned my call

Rosie Fentiman

I took my dog in today to see nurse Abbie due to a lump that appeared on my dogs leg. Abbie was extremely kind, attentive and thorough. I was worried about whether the lump was benign or not and she kindly took my dog to the vet who pricked the lump and was able to confirm that it was a cyst. Everything she explained to me was clear and it really felt like she took the time help.

Trisha Rademeyer

I took my 2 puppies to this vet for vaccinations wormers and flea treatments. I pay a monthly subscription for this service. I have had no text to advise me my dogs are due their next appointment and when I rang I was given the wrong information. When I did take my dogs in I was only given half the prescription for one dog ? When I rang I was informed my dog did not need the treatment ? on the next call I was told she had had the treatment? On the third call I was told it was in the surgery waiting for me to pick up? Each call I was told the vet would call me back and they never did. How can they make so many misdemeanours. If I had not persuad my dog would have had no medication for 2 months? When I inquired why the surgery had not contacted me to remind me my dogs were due an appointment which I was informed was part of this great service.I was told it must not have been put on the head office computer system so it was not their fault. I am now going to find a new vet . Absolutely disgusting service and not one apology.