Avenue Road Veterinary Surgeons
#1 Vet in Wallington, Greater London
Avenue Road Veterinary Surgeons – Vets in Wallington
Clinic Overview
Avenue Road Veterinary Surgeons is part of the CVS group and focuses on small-animal care, covering routine health work (vaccinations, parasite control, microchipping) alongside consultations, surgery, and nurse clinics. The practice also signposts out-of-hours care to MiNightVet for free telephone advice and emergency consultations when the clinic is closed. Recent reviews are mixed: some owners describe thorough, clear explanations during appointments (including a same-day assessment of a dog’s leg lump that was confirmed as a cyst), while others report repeated admin/record-keeping problems such as pets’ details not being found, inconsistent advice, missing reminders, and promised call-backs not happening.
Avenue Road Veterinary Surgeons is part of the CVS group and focuses on small-animal care, covering routine health work (vaccinations, parasite control, microchipping) alongside consultations, surgery, and nurse clinics. The practice also signposts out-of-hours care to MiNightVet for free telephone advice and emergency consultations when the clinic is closed. Recent reviews are mixed: some owners describe thorough, clear explanations during appointments (including a same-day assessment of a dog’s leg lump that was confirmed as a cyst), while others report repeated admin/record-keeping problems such as pets’ details not being found, inconsistent advice, missing reminders, and promised call-backs not happening.
Services
Based on the clinic website and recent reviews, services mentioned include
- •Consultations and nurse consultations (including assessing new lumps and arranging vet input for testing)
- •Vaccinations and routine preventive care (flea treatments, wormers, parasite control)
- •Microchipping
- •Neutering
- •Dentistry
- •Diagnostics (one review describes a lump being pricked and assessed to confirm a cyst)
- •Six-month health checks, blood pressure checks, anal sac expression
- •Grooming / nail clipping
- •Home visits
- •Referrals for: orthopaedic surgery, soft tissue surgery, dermatology, internal medicine, ophthalmology
- •Travel/export paperwork support (reviews mention fit-to-fly and export certificates, and ensuring vaccines were up to date)
Out-of-hours: the website states that when the practice is closed, clients are directed to MiNightVet for free telephone advice and emergency consultations if needed. One reviewer reports being given an out-of-hours emergency number that did not answer or return a call.
People
- •Nurse Abbie (nurse): mentioned for seeing a dog with a new leg lump; the owner says she was kind, attentive, and thorough, explained things clearly, and involved a vet to test the lump, which was confirmed as a cyst.
Reviews
4.5 stars from 199 reviews. - Thorough clinical explanations in-appointment: one owner describes a nurse visit for a new lump, clear explanations, and prompt involvement of a vet to assess it and confirm it was a cyst.
- •Support with pet travel documentation: one owner says the team handled relocation paperwork, including fit-to-fly and export certificates, and checking vaccines were up to date.
- •Admin/communication problems reported by some owners: multiple reviewers describe missing records, inconsistent information over the phone, lack of reminders, incomplete/unclear prescriptions, and promised call-backs not happening.
- •Out-of-hours responsiveness is disputed: the website provides an out-of-hours provider, but one review reports an emergency number not answering or returning calls.
Animals Treated at Avenue Road Veterinary Surgeons
Animals We Treat
Companion Animals
Pricing at Avenue Road Veterinary Surgeons
Opening Hours – Avenue Road Veterinary Surgeons
Opening Hours
Hours
Reviews for Avenue Road Veterinary Surgeons
Note: Showing the 5 most recent Google reviews out of 199 we track in total. Recent reviews may not be representative of overall sentiment.
Michelle Vickers
4 months ago
Not a good vets. Every time I call they can’t find my pets details. They tell me different information , no reminders and I do not feel confident at all.
NoSaintsMobility
4 months ago
The team expertly helped prepare our cat’s documents for relocation to another country ensuring we were up to date with vaccines, the fit to fly certificate and the export certificate. Thank you!
Sandie Gates
4 months ago
Avenue road were good but the out of hours emeregency number they gave me never answered or even returned my call
Rosie Fentiman
9 months ago
I took my dog in today to see nurse Abbie due to a lump that appeared on my dogs leg. Abbie was extremely kind, attentive and thorough. I was worried about whether the lump was benign or not and she kindly took my dog to the vet who pricked the lump and was able to confirm that it was a cyst. Everything she explained to me was clear and it really felt like she took the time help.
Trisha Rademeyer
a year ago
I took my 2 puppies to this vet for vaccinations wormers and flea treatments. I pay a monthly subscription for this service. I have had no text to advise me my dogs are due their next appointment and when I rang I was given the wrong information. When I did take my dogs in I was only given half the prescription for one dog ? When I rang I was informed my dog did not need the treatment ? on the next call I was told she had had the treatment? On the third call I was told it was in the surgery waiting for me to pick up? Each call I was told the vet would call me back and they never did. How can they make so many misdemeanours. If I had not persuad my dog would have had no medication for 2 months? When I inquired why the surgery had not contacted me to remind me my dogs were due an appointment which I was informed was part of this great service.I was told it must not have been put on the head office computer system so it was not their fault. I am now going to find a new vet . Absolutely disgusting service and not one apology.
