Specialist Vets in Twickenham

## Summary Medivet Twickenham is part of the Medivet group. The practice offers 15‑minute consultations and a wide range of on-site diagnostics and procedures (including dentistry, endoscopy, CT imaging, MRI scans, X‑rays and ultrasound), plus an orthopaedic theatre and in-house laboratory. In the latest reviews available to us, owners repeatedly mention appointments that don’t feel rushed, vets who take time to explain options (including aftercare), and a calm approach with nervous pets. One review also describes detailed help navigating pet insurance and “excellent suturing” after a procedure. ## Services Services and capabilities mentioned on the website include: - Routine care: vaccinations, parasite care, microchipping, neutering - Consultations: 15‑minute consultations; nurse clinics; home visits - Dentistry - Imaging and diagnostics: X‑rays, ultrasound, CT imaging, MRI scans, endoscopy; in-house laboratory - Treatments: acupuncture; laser treatment - Orthopaedics: access to an orthopaedic theatre - Cat treatment: radioactive iodine (as listed on the site) - Documentation: animal health certificate - Species treated (as stated): cats, dogs, rabbits, small mammals, and exotic pets - Emergency/out-of-hours: out-of-hours care is provided by “Medivet 24 Hour Richmond”; the site states an out-of-hours consult fee of £130 and “no charge for assessment by phone.” - Veterinary nurse training facility (listed in the structured clinic data) ## Pricing - Out-of-hours consult fee (via Medivet 24 Hour Richmond): **£130** - The website also states **no charge for assessment by phone** (out-of-hours) ## People Named in recent reviews: - **Enric (vet)**: mentioned for staying calm (including with a nervous cat), not rushing discussions, explaining aftercare “in great detail,” and performing “excellent suturing” after a procedure. One reviewer also says he identified an issue when others hadn’t, and asked after a pet who wasn’t at the appointment. - **Dr Pawel**: described as careful and patient, giving “a lot of useful advice,” and helping a pet feel calm during the visit. - **Harrison**: mentioned positively alongside Enric as “fantastic,” with a calm, friendly approach noted. ## Reviews **4.8 stars from 237 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners frequently describe **calm handling of nervous pets**, with multiple mentions of pets seeming comfortable during the visit. - **Time and communication** come up often: appointments “never feel rushed,” and vets explain things clearly, including **aftercare**. - Several reviews mention **supportive staff across reception/front-of-house and clinical teams**, including one account of help with **pet insurance**. - Specific clinical examples in reviews include treatment for a **gland cyst** and a procedure involving **suturing**.

## Summary King Street Vets is a veterinary practice that also operates as a **veterinary nurse training facility**. From recent client accounts, the team seems set up for both routine care and time-sensitive cases: one owner describes being **fitted in urgently by rearranging appointments**, with the clinic **contacting a specialist** and keeping their dog comfortable while **blood results** were awaited. Reviews also mention **clear explanations of possible diagnoses/procedures** and **upfront discussions about likely treatment costs**, plus support through difficult outcomes (including a dog that later passed away). A small number of reviews highlight a downside: one client reports an **“exceptionally rude” receptionist**, despite describing the vet as kind and knowledgeable. ## Services - **Veterinary nurse training facility** (explicitly stated). - **Urgent/same-day attention** mentioned (appointments “jiggled” to fit in a rushed visit). - **Medical assessment and diagnostics support**, including waiting for **blood results** during an urgent case. - **Liaison with a specialist** on the owner’s behalf (described during an urgent illness case). - **Surgery** (explicitly mentioned: surgery performed on a hamster). - **Check-ups** (explicitly mentioned). - **End-of-life care and support** (described during an illness that later resulted in a pet’s death). ## People - **Carmen / Karmen (vet)**: mentioned by multiple reviewers as helping owners feel at ease and focusing on a pet’s wellbeing. - **Dr. Filipe (vet)** and **Dr. Vicky (vet)**: praised for explaining potential diagnoses and procedures clearly, and for being transparent when discussing likely costs; also mentioned in the context of compassionate care during a serious illness. - **Natascha**: credited with quickly recognising a problem in an urgent situation and “jump[ing] straight into action.” - **Reception/front desk team**: many reviews describe friendly, knowledgeable reception staff, but one reviewer reports an “exceptionally rude older receptionist,” creating an uncomfortable experience despite a positive view of the vet. ## Reviews **Google rating: 4.9 stars from 116 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Handling urgent cases:** rearranging appointments to fit in a rushed visit; keeping a pet comfortable while waiting for blood results; contacting a specialist for the owner. - **Communication and decision support:** vets explaining possible diagnoses/procedures and discussing expected costs transparently. - **Compassion in difficult outcomes:** support described during a severe illness and through a pet’s death. - **Range of pets seen:** includes dogs and a hamster (with surgery specifically mentioned). - **Service consistency vs. a notable exception:** most feedback is very positive about front-desk interactions, but one review reports a notably rude receptionist while still describing the vet as kind and helpful.

## Summary Alcombe Veterinary Surgery is part of the **IVC Evidensia Group** (a reviewer notes a takeover and links it to price increases). The practice is **RCVS accredited** and is also a **Veterinary Nurse Training facility**. For emergencies, the website says it is **partnered with 3 out-of-hours clinics**. Owners most often describe routine preventive care (vaccinations, parasite control) and ongoing support for longer-running issues, with specific mentions of staff **staying late to see a pet**, **explaining treatment step-by-step**, and **helping owners through end-of-life decisions**—but there are also complaints about **pricing** and **rigidity around appointment lateness and stopping a health-plan scheme**. ## Services - **Routine preventative care** mentioned in reviews: annual injections/vaccinations, **worming tablets**, and **flea treatment**. - **Puppy care** described by a first-time owner: injection given with minimal fuss, a quick check-up, discussion of deworming/flea medication, and **nail trimming during the visit**. - **Nurse support**: weighing a pet when a vet appointment could not go ahead (reported in a complaint about late arrival). - **Ongoing medical case management**: one owner reports their dog had issues “for months” and that the team took time to listen and support treatment, with clear explanations at each step. - **End-of-life care**: one owner describes being supported and reassured during a pet’s final decision. - **Pet Health Club / pet plan**: the website references a **Pet Health Club® Plus plan** with “consultations included”; multiple reviewers mention taking out a pet plan and asking about its benefits. - **Out-of-hours arrangements**: the website states the practice is **partnered with 3 out-of-hours clinics**. ## People - **Claire** (role not stated; contacted by phone): praised for patiently explaining **pet plan benefits** and providing “all the correct information.” - **Vet and nurse team**: one reviewer says they were seen **near closing time** and staff **waited** to provide care; another describes a vet giving a puppy injection so smoothly the puppy “didn’t even know,” plus doing nails in the same visit. - **Reception team**: described as welcoming by a first-time owner; another long-term client reports the team was **curt and unaccommodating** when they called to say they would be **10–15 minutes late**. ## Reviews **Google rating: 4.8 stars from 355 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Preventive care and clear explanations**: vaccinations and parasite control come up repeatedly; several owners mention staff explaining treatment steps clearly and answering questions by email/phone. - **Going beyond the appointment window**: one owner reports being seen close to closing time, with staff waiting to help. - **Pet plan experiences are mixed**: some find it useful for check-ups/medication and appreciate explanations of benefits; one long-term client says they were **refused** when trying to stop the scheme after moving. - **Pricing is disputed**: multiple reviewers say it’s **more expensive/overpriced** or that prices rose after the IVC Evidensia takeover, while another reviewer calls prices “very reasonable.” - **Species experience concern**: one cat owner felt staff “prefer dogs over cats” and changed practice as a result.

## Summary Twickenham Veterinary Surgery is a veterinary nurse training facility. From the latest reviews, owners most often describe long-term use of the practice (including multi-year care for dogs and cats) and highlight clear explanations during appointments. Several specific services are repeatedly mentioned, including puppy vaccinations and check-ups, microchipping (with one reviewer noting they were charged only for the microchip), and a monthly “Healthy Pet Club” plan that includes routine preventative care. One recent review conflicts with the generally positive feedback, describing poor service around reminders and questioning the value of monthly fees. ## Services Services and care mentioned in the available information include: - Routine consultations and health checks (including puppy check-ups described as “thorough”) - Vaccinations (including a puppy “second vaccination & check up”) - Microchipping - Preventative parasite treatment via a plan (flea and worming treatments are specifically mentioned) - Nail/claw clipping (listed as included in the Healthy Pet Club) - “Healthy Pet Club” plan including: vaccinations, flea and worming treatments, claw clipping, and 6‑monthly consultations (as described by a reviewer) ## People - **Adam (vet)**: named in one review for a puppy vaccination appointment; the owner describes him as patient and professional. - **Receptionists, nurses, and vets (team)**: multiple reviewers mention the wider team being helpful and explaining things clearly; one review specifically thanks receptionists, nurses, and vets for support with a rescue dog. ## Reviews **Google rating: 4.8 stars from 423 reviews.** Themes below are drawn from the latest written reviews available to us. - Long-term clients report consistently positive experiences over many years with both dogs and cats. - Communication is a repeated point: vets “take the time to explain everything clearly,” which owners link to feeling reassured. - Routine care is frequently referenced (vaccinations, check-ups, microchipping), with one reviewer noting they were only charged for the microchip during a visit that also included a check-up. - The “Healthy Pet Club” is mentioned as covering vaccinations, flea and worming treatments, claw clipping, and 6‑monthly consultations, paid via a monthly subscription. - A conflicting recent review describes “extremely poor service,” specifically citing not receiving reminders and dissatisfaction with what monthly fees deliver.

## Summary The Vet in St Margarets describes itself as an **independent veterinary surgery**. From the website, it appears set up for both **preventative care** (routine vaccines) and **more involved procedures** (including **advanced surgeries** and **laparoscopic/keyhole neutering**). Recent reviews often mention **prompt access to appointments**, including **same-day** and **last-minute** slots, and vets who **explain options and give clear “what to do if it gets worse” guidance**. One recent 1‑star review, however, reports a **lack of follow-up response after a routine procedure**, contrasting with other reviews describing thorough care. ## Services Based on the clinic website and recent reviews, services mentioned include: - **Routine vaccinations** - **Health checks/consultations**, including first-time owner guidance (e.g., advice for a new cat owner) - **Imaging** - **Surgery**, including: - **Spays** (a dog spay is specifically mentioned in reviews) - **Laparoscopic (keyhole) neutering** (website) - **Advanced surgeries** (website) - **Same-day problem appointments** (e.g., a cat seen the same day for a sore eye) - **Medical record retrieval/coordination with another practice** (one review mentions the clinic obtained a dog’s records from the usual vet) ## Reviews **Google rating: 4.6 stars from 119 reviews.** The exact wording: “Themes below are drawn from the latest written reviews available to us.” - **Access and speed:** people mention getting **same-day** or **last-minute** appointments, and “prompt appointments.” - **Communication in consults:** multiple reviews describe vets who **listen**, **offer solutions**, and give **clear, concise instructions**, including what to watch for if a condition worsens. - **Experience around surgery:** one owner of a miniature dachshund says the **spay procedure was explained**, and the dog appeared **well cared for** at collection. - **Reception and organisation:** reception is described as **efficient and friendly**; one review notes the practice **retrieved medical records** from another vet to help with a one-off visit. - **Conflicting feedback on follow-up:** a recent 1‑star review says that after a routine procedure their dog became unwell and they received **little helpful response** when trying to call/email, while other recent reviews describe the care as **thorough** and **reassuring**.