Dog & Cat Vets in South Hayes

## Summary Petwell House Vets is part of the Animals Are Us group (website: animalsareus.co.uk). Based on the clinic’s own service listings and recent client reports, it appears set up for both routine appointments and urgent cases, with emergency veterinary services described as 24/7 or extended hours, and it is also listed as a veterinary nurse training facility. In the latest reviews available, owners repeatedly mention fast access to care (including getting an appointment within an hour and being seen quickly when a dog was unwell), clear explanations from vets, and supportive handling in difficult situations (including euthanasia with keepsakes such as paw prints). There are also accounts of surgery with owners kept informed throughout, plus at least one review raising concerns about pricing transparency and whether some vaccinations were necessary. ## Services - **Emergency veterinary services** (listed as “24/7 or extended hours”). - **Veterinary nurse training facility** (listed capability). - **Appointments for small pets**: rabbits are specifically mentioned in reviews. - **Surgery**: a cat surgery is described in reviews, with owners saying they were kept informed throughout. - **Emergency procedure/surgery for injury**: one review describes “emergency surgery for a broken claw,” including bandaging and claw trimming. - **Euthanasia**: described by an owner, including compassionate handling and **paw prints** provided. ## Pricing - **Emergency broken-claw surgery**: **£350** total (reviewed experience). - Included **£27** “to cut one claw” and **£35** “for a small bandage” (as described by the reviewer). - **Vaccinations**: one reviewer reports being charged **£75** for one vaccination and **£50** for another, and asks for a visible price list to avoid discrepancies. ## People - **Idizio (vet)**: described by a reviewer as “able, passionate and experienced.” - **Rebecca**: credited with being gentle with a nervous dog, using treats, and helping the owner feel informed and reassured. - **Dr. Roman**, **Claire**, and **Julia**: named in an emergency case where a dog not registered with the practice was treated near closing time; the owner says they acted quickly and their intervention “saved” the dog. ## Reviews **4.1 stars from 280 reviews.** The latest written reviews skew strongly positive, with one detailed review raising concerns about vaccination scheduling and pricing transparency. “Themes below are drawn from the latest written reviews available to us.” - **Speed of access**: examples include “got an appointment within an hour” and being seen “super quickly” when a dog was unwell. - **Communication and explanations**: multiple owners mention vets explaining everything clearly and keeping them updated throughout treatment/surgery. - **Handling anxious pets**: one owner describes a nervous dog being given treats and handled gently, leaving them reassured. - **Support during end-of-life care**: euthanasia described as compassionate, including **paw prints** provided as a keepsake. - **Pricing/process concerns (not universal)**: one reviewer reports high line-item charges (e.g., £27 claw trim, £35 bandage) and wants a visible price list; they also felt some vaccinations might be scheduled when “not actually necessary.”