Petwell House Vets

Petwell House Vets is part of the Animals Are Us group (website: animalsareus.co.uk). Based on the clinic’s own service listings and recent client reports, it appears set up for both routine appointments and urgent cases, with emergency veterinary services described as 24/7 or extended hours, and it is also listed as a veterinary nurse training facility.

In the latest reviews available, owners repeatedly mention fast access to care (including getting an appointment within an hour and being seen quickly when a dog was unwell), clear explanations from vets, and supportive handling in difficult situations (including euthanasia with keepsakes such as paw prints). There are also accounts of surgery with owners kept informed throughout, plus at least one review raising concerns about pricing transparency and whether some vaccinations were necessary.

Services

•Emergency veterinary services (listed as “24/7 or extended hours”).
•Veterinary nurse training facility (listed capability).
•Appointments for small pets: rabbits are specifically mentioned in reviews.
•Surgery: a cat surgery is described in reviews, with owners saying they were kept informed throughout.
•Emergency procedure/surgery for injury: one review describes “emergency surgery for a broken claw,” including bandaging and claw trimming.
•Euthanasia: described by an owner, including compassionate handling and paw prints provided.

Pricing

•Emergency broken-claw surgery: £350 total (reviewed experience).
•Included £27 “to cut one claw” and £35 “for a small bandage” (as described by the reviewer).
•Vaccinations: one reviewer reports being charged £75 for one vaccination and £50 for another, and asks for a visible price list to avoid discrepancies.

People

•Idizio (vet): described by a reviewer as “able, passionate and experienced.”
•Rebecca: credited with being gentle with a nervous dog, using treats, and helping the owner feel informed and reassured.
•Dr. Roman, Claire, and Julia: named in an emergency case where a dog not registered with the practice was treated near closing time; the owner says they acted quickly and their intervention “saved” the dog.

Reviews

4.1 stars from 280 reviews. The latest written reviews skew strongly positive, with one detailed review raising concerns about vaccination scheduling and pricing transparency. “”

•Speed of access: examples include “got an appointment within an hour” and being seen “super quickly” when a dog was unwell.
•Communication and explanations: multiple owners mention vets explaining everything clearly and keeping them updated throughout treatment/surgery.
•Handling anxious pets: one owner describes a nervous dog being given treats and handled gently, leaving them reassured.
•Support during end-of-life care: euthanasia described as compassionate, including paw prints provided as a keepsake.
•Pricing/process concerns (not universal): one reviewer reports high line-item charges (e.g., £27 claw trim, £35 bandage) and wants a visible price list; they also felt some vaccinations might be scheduled when “not actually necessary.”

Reviews for Petwell House Vets

Note: Showing the 5 most recent Google reviews out of 280 we track in total. Recent reviews may not be representative of overall sentiment.

Amy Foale

in the last week

Kind, professional and honest care. The vet explained everything clearly and had my rabbit’s best interests at heart. Thank you

Arabella Stanley

Idizio is a able, passionate and experienced vet thank you let’s hope he grows with the business

Carmel Franklin

Got an appointment within an hour! All staff very friendly and professional.

gillian bennett

I have used this vets for the last 4 years. As always the services are good and efficient. I recently had to have my beloved dog put to sleep. The whole process was done with care and compassion. Petwell vets and the staff made a very sad situation manageable, even taking paws prints that I will treasure. I already had great faith in their service. However, the care that was shown to me on that day will be remembered. I have a new pet and wouldn't consider going anywhere else. Thank you.

victoria bettermann

a week ago

Lovely vet practice. Unfortunately on this occasion the vet was not available, however the receptionist called in advance to let me know to save a wasted journey. I will rebook the appointment for next week.

Susie Lane

3 weeks ago

Just recently joined this vet for my dog who isn’t well and he was seen super quickly! He’s normally very nervous at the vet, but honestly, it was probably one of the best visits to a vet we have had. Rebecca put my mind at ease and was so sweet and gentle with my dog. She gave him lots of treats and I feel really informed and reassured.

Janat Ahmed

a month ago

The vets are always so kind, helpful, and professional. They explain everything clearly and genuinely care about the animals!! I have complete trust in them and feel my pet is in the best hands every time we visit.

Juicy-Jay Leigh

I want to say a huge thank you to the team at Petwell Vets in Hayes. My cat Lucy needed surgery and they looked after her with such care and professionalism. They kept me fully informed throughout, explaining everything clearly and making sure I understood the process. It gave me real peace of mind knowing she was in safe hands. Lucy is now recovering at home by my side, and I’m so grateful to the vets and staff for the compassion they showed both to her and to me. I would highly recommend Petwell Vets to any pet owner who wants their animal to be treated with kindness, respect, and excellent medical care.

Sharon Biron

3 months ago

Ten out of ten for the wonderful Dr. Roman, Claire, and Julia who saw my dog Dixie in an emergency, even though Dixie is registered at another vet here in Suffolk. The sheer kindness, true professionalism and willingness with which Roman, Claire and Julia leapt into action to save Dixie's life was truly breath taking. We shall be forever grateful to Petwells. Their intervention saved Dixie in the nick of time. It was late and near closing time, and Dixie wasn't their patient but - by God, Roman and his crew pulled out all the stops and really went over and above the call of duty. Impeccable service. Wonderful people. True animal lovers. And with an outstanding ability to leap into action to save a dogs life. Today, Dixie is back to her normal self, and we are so grateful to Dr. Roman.

Fadekemmy

9 months ago

Petwell House Vet Hayes is a good vet who pay attention to detail when I bring my dog in. They do their best to keep us updated on all treatments needed but I sometimes feel they schedule vaccinations which may not actually be necessary or needed at the time. I must say, the process checking in at the reception could be better for example - actually acknowledging when I walk into the vet with my dog. It’s basic manners and skills a front desk receptionist should have. I have also had Something they can really work on is having a VISIBLE price list where all clients can see the price for each treatment or jab. That would be very helpful to avoid any discrepancies when being charged for a service. My dog had to have an emergency surgery for a broken claw and the whole process cost £350. Part of this cost was £27 to cut one claw which is absolutely ridiculous and another being £35 for a small bandage which came off before we even left the vet. I cannot comprehend that at all. This was back when David Mwangi was still the Veterinarian but hopefully things have changed. I’ve been charged £75 for a vaccination before and £50 for another so I believe this price list would really help! The new Veterinarian who you can see in the pictures is definitely the best! She is so lovely and my dog has warmed up to her the most! 🥰 let’s see how future days at Petwell House Vets will be!