Petwell House Vets – Vets in South Hayes
AI Overview
Generated from publicly available data sources; may not fully represent the broader set of reviews.
Petwell House Vets, located in South Hayes, is a well-regarded veterinary clinic that offers comprehensive services including a veterinary nurse training facility and emergency services. With a Google Maps rating of 4.1 stars based on 266 reviews, the clinic has a strong reputation in the community, though there's room for improvement in some areas.
The clinic is noted for its compassionate and professional care, as reflected in multiple recent 5-star reviews. Clients frequently mention the dedication and kindness of the staff, highlighting individuals such as Rebecca and Dr. Roman, who have made significant positive impressions. Customers appreciate the clear communication and thorough explanations provided by the vets, which foster trust and peace of mind.
One review particularly praises the emergency services provided by Dr. Roman and his team, who were lauded for their swift and effective intervention in a critical situation. This underscores the clinic's capability in handling urgent cases with expertise and care.
However, some feedback points to areas for enhancement. A review mentions a desire for better reception service and transparency in pricing. Instances of perceived unnecessary scheduling of vaccinations and high charges for certain procedures, such as a broken claw surgery costing £350, are noted. Suggestions for a visible price list are made to help clients manage expectations and avoid discrepancies.
Overall, Petwell House Vets is praised for its quality of medical care and the sincere dedication of its staff, making it a recommended choice for pet owners seeking attentive and professional veterinary services in South Hayes.
Special Services
24/7 emergency care available
Veterinary nurse training provided
Location
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Animals Treated at Petwell House Vets
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – Petwell House Vets
Opening Hours
Reviews for Petwell House Vets
Note: Showing the 5 most recent Google reviews out of 266 we track in total. Recent reviews may not be representative of overall sentiment.
Susie Lane
3 weeks ago
Just recently joined this vet for my dog who isn’t well and he was seen super quickly! He’s normally very nervous at the vet, but honestly, it was probably one of the best visits to a vet we have had. Rebecca put my mind at ease and was so sweet and gentle with my dog. She gave him lots of treats and I feel really informed and reassured.
Janat Ahmed
a month ago
The vets are always so kind, helpful, and professional. They explain everything clearly and genuinely care about the animals!! I have complete trust in them and feel my pet is in the best hands every time we visit.
Juicy-Jay Leigh
a month ago
I want to say a huge thank you to the team at Petwell Vets in Hayes. My cat Lucy needed surgery and they looked after her with such care and professionalism. They kept me fully informed throughout, explaining everything clearly and making sure I understood the process. It gave me real peace of mind knowing she was in safe hands. Lucy is now recovering at home by my side, and I’m so grateful to the vets and staff for the compassion they showed both to her and to me. I would highly recommend Petwell Vets to any pet owner who wants their animal to be treated with kindness, respect, and excellent medical care.
Sharon Biron
3 months ago
Ten out of ten for the wonderful Dr. Roman, Claire, and Julia who saw my dog Dixie in an emergency, even though Dixie is registered at another vet here in Suffolk. The sheer kindness, true professionalism and willingness with which Roman, Claire and Julia leapt into action to save Dixie's life was truly breath taking. We shall be forever grateful to Petwells. Their intervention saved Dixie in the nick of time. It was late and near closing time, and Dixie wasn't their patient but - by God, Roman and his crew pulled out all the stops and really went over and above the call of duty. Impeccable service. Wonderful people. True animal lovers. And with an outstanding ability to leap into action to save a dogs life. Today, Dixie is back to her normal self, and we are so grateful to Dr. Roman.
Fadekemmy
9 months ago
Petwell House Vet Hayes is a good vet who pay attention to detail when I bring my dog in. They do their best to keep us updated on all treatments needed but I sometimes feel they schedule vaccinations which may not actually be necessary or needed at the time. I must say, the process checking in at the reception could be better for example - actually acknowledging when I walk into the vet with my dog. It’s basic manners and skills a front desk receptionist should have. I have also had Something they can really work on is having a VISIBLE price list where all clients can see the price for each treatment or jab. That would be very helpful to avoid any discrepancies when being charged for a service. My dog had to have an emergency surgery for a broken claw and the whole process cost £350. Part of this cost was £27 to cut one claw which is absolutely ridiculous and another being £35 for a small bandage which came off before we even left the vet. I cannot comprehend that at all. This was back when David Mwangi was still the Veterinarian but hopefully things have changed. I’ve been charged £75 for a vaccination before and £50 for another so I believe this price list would really help! The new Veterinarian who you can see in the pictures is definitely the best! She is so lovely and my dog has warmed up to her the most! 🥰 let’s see how future days at Petwell House Vets will be!
