Oval Pet Centre Ltd

- Friendly, reassuring care is a common theme: recent reviewers describe the team as welcoming, professional, and kind with pets, with praise for both reception staff and vets. - Communication is often praised: owners mention questions being answered clearly, future appointments being arranged easily, useful text reminders, and one vet calling earlier than expected with test results in a considerate way. - Compassionate end-of-life support still stands out: families continue to mention staff staying beyond closing time, handling euthanasia with sensitivity, and sending a sympathy card and remembrance seeds afterwards.

Services

•General veterinary care: consultations, check-ups, routine vaccinations, and day-to-day treatment for common pets are all mentioned by clients.
•Urgent appointments: urgent or essential cases are seen by appointment, and several owners say they were able to get same-day or very prompt appointments when needed.
•End-of-life support: euthanasia and bereavement support are a clear part of the service, with multiple owners describing kind, patient handling at a difficult time.
•Small mammal care: reviews show the practice has seen guinea pigs and other small pets, including a consultation relating to overgrown molars.
•Client support and follow-up: recent reviewers mention helpful reception and admin support, easy booking of future appointments, reminder texts, and considerate follow-up calls about test results.
•Other help noted by reviewers: one recent reviewer praised the team for sympathetically giving contact options for local wildlife trusts when a sick fox cub was found.
•Clinic facilities: the practice is listed as a veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Mel: warmly mentioned by long-term dog owners for offering treats and helping make visits easier.
•Diego: named in one guinea pig complaint about a consultation for dental-related issues.
•Reception and admin team: frequently described as friendly, helpful, and easy to deal with for bookings, reminders, and general support.
•Head nurse: mentioned in one complaint about how an insurance and records concern was handled.

Reviews

Google shows 4.3 stars from 238 reviews.

•Friendly, reassuring care is a common theme: recent reviewers describe the team as welcoming, professional, and kind with pets, with praise for both reception staff and vets.
•Communication is often praised: owners mention questions being answered clearly, future appointments being arranged easily, useful text reminders, and one vet calling earlier than expected with test results in a considerate way.
•Compassionate end-of-life support still stands out: families continue to mention staff staying beyond closing time, handling euthanasia with sensitivity, and sending a sympathy card and remembrance seeds afterwards.
•Negative feedback focuses on a smaller number of serious concerns: these include complaints about inaccurate records, an alleged misdiagnosis affecting an insurance claim, one guinea pig consultation seen as poor value and not thorough enough, and some comments about rising costs over time.

Reviews for Oval Pet Centre Ltd

No VetsCompared reviews yet

Reviews from pet owners who enquired with Oval Pet Centre Ltd through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 238 we track in total. Recent reviews may not be representative of overall sentiment.

Amanda Wild

2 weeks ago

Very friendly and professional. Dolsie was made to feel welcome with staff talking to her.

Emma Jacobs

1 month ago

Always the best care for my fur baby

laura bourne

Admin were extremely helpful with a sick fox cub found in the garden, giving several options of contact details for wildlife trusts in the area, who actually came out within an hour on a Saturday afternoon. The Lady was very sympathetic and helpful, a wonderful service thank you!

Christine Douse

Friendly staff from the receptionist to the vets. Questions answered, making future appointments done easily. Text sent as a reminder a few days before is very handy.

Ruth Maw

2 months ago

Kind and caring staff who you feel comfortable with when you are worried about your beloved animal. The vet took the time to call me earlier than expected to give me the results of my animals tests. He was very considerate and supportive.

Daniel Butcher

7 months ago

Karl Simpson

8 months ago

Beware, I took my pet turkey here as it wasn't gobbling as good as it used to, I left it there to receive an alarming phone call sometime later, I rushed back to be told my turkey has passed away, they said I could take her home and bury her, as I walked into the treatment room I was greeted by all the staff sitting round a table with party hats on and my poor baby surrounded by roast potatoes and veg, I was horrified, just to add insult to injury they was pulling crackers and chuckling to one another, my poor baby smothered in gravy, I ran away as fast as my legs could carry me after I was invited to carve, im still in shock now and never get a good gobble again

9 months ago

Jodie Tennant

I e always had great service from The Oval, lovely friendly staff and great with the animals.

Lillia Dear

10 months ago

We put our dog down the past weekend and the sympathy we received from all staff was lovely. They were very kind and understanding, we were so appreciative the staff stayed later than closing time to support us and their kindness meant a lot during such a sad time. We received a sympathy card and note and some seeds to plant in remembrance of our dog. A lovely touch that was unexpected but really touched our hearts. Thank you to the staff at the Sidcup Branch at Oval Pet Centre for being so kind at a very tough time.