Arden House Animal Hospital

Arden House Animal Hospital in Ruislip is an independent practice that says it has been caring for patients since 1946. It also operates as a veterinary nurse training facility and offers emergency veterinary services, with clinic information indicating 24/7 or extended-hours cover. Recent feedback is mostly very positive, especially around clear explanations, calm handling and ongoing support, though one detailed review reports a serious concern about cost pressure and decision-making.

Services

•General veterinary care and follow-up: Reviews highlight ongoing care rather than one-off visits, including regular review appointments for a dog with gastrointestinal problems and continued management for a very unwell cat.
•Emergency and hospital-based care: Clinic information states that emergency veterinary services are available, with 24/7 or extended-hours arrangements.
•Surgery and broader animal hospital services: The practice has a Surgeries section on its website, though specific procedures are not listed here.
•Support for nervous or reactive pets: One owner says Mary handled a reactive German Shepherd calmly and confidently, helping the appointment go smoothly.
•Training and facilities: The practice is noted as a veterinary nurse training facility, and multiple owners mention a recent refurbishment with the clinic looking clean, fresh and modern.

Pricing

No published pricing information is currently available for this clinic.

People

•Kathryn (vet): praised repeatedly for compassionate, patient care, especially in complex cat cases; one owner credits her with turning around an elderly cat’s condition after a second opinion.
•Dr Jose Romero (vet): highlighted for listening carefully, explaining plans step by step, avoiding unnecessary medication, and arranging regular follow-up visits.
•Mary (role not stated): thanked for calm, confident handling of a reactive German Shepherd.
•Brooke (role not stated): mentioned positively alongside the reception team for being kind and helpful.

Reviews

Google reviews: 4.7/5 from 398 reviews. Recent feedback is largely very positive, with one notable negative account.

•Communication and reassurance: Several owners say vets take time to explain options clearly, answer concerns and avoid making consultations feel rushed.
•Strong praise for individual vets: Kathryn receives especially warm feedback for difficult cat cases, while Dr Jose Romero is praised for structured explanations and regular follow-up in a gastrointestinal case.
•Kind handling and helpful team: Owners describe the wider team as welcoming, efficient and compassionate, with Mary singled out for helping a reactive dog stay relaxed during a visit.
•Facilities and one serious complaint: Multiple reviews mention the recent refurbishment, clean rooms and parking, while one detailed 1-star review alleges pressure around a treatment plan of about £2,000, difficulty getting a dog returned, and a prognosis the owner later disputed.

Reviews for Arden House Animal Hospital

Note: Showing the 10 most recent Google reviews out of 398 we track in total. Recent reviews may not be representative of overall sentiment.

Candy Harris

1 month ago

Samantha Lee

2 months ago

Warm, welcoming and incredibly helpful. Highly recommend.

Phil M

Jassey Parmar

Kathryn has saved my cat’s life! Having previously been under the care of a different hospital whose head vet said to put my beloved elderly cat down after many months of expensive treatment, we realised we needed a second opinion but did not know where to turn. The previous vet had left us devastated when he said my cat was brain dead and would never recover from his illness. However, upon finding Kathryn, she did not hesitate to administer a new course of treatment. Since we were told there was no hope, he has now put on more than half a kilo in weight in a month and has regained vitality and happiness. He’s miraculously gone from zero to 90% and I’m so grateful for the extra time we’ve had with him. Thank you so much Kathryn. We trust you with our cat’s care and wish we had gone to you in the first place. We are in a much better place and grateful- if only all vets could be like you. Thank you from the bottom of our hearts! ♥️

AJ Lee

3 months ago

Always efficient and extremely helpful. Finding a solution for many animals. Parking onsite.

Monica Lorincz

4 months ago

I was so worried to go to the vet as my German shepherd is quite reactive but thanks to Mary everything was perfect she was so nice and confident which made my dog very relaxed around her , everything went smooth without any issues and my dog had a good experience in the vet , thank you Mary !

Victoria P

6 months ago

I was extremely disappointed with our experience at this veterinary clinic. It felt as though their primary concern was financial gain rather than the well-being of our pet or our situation as owners. When we brought our dog in for a health issue, she was taken away almost immediately, and we were presented with a treatment plan costing nearly £2,000. Unfortunately, due to our circumstances, we weren’t in a position to pay such a high amount at that moment. We were given two options: either pay for the treatment in full or have her put down immediately. What was most upsetting was how difficult it was to get our dog back when we expressed our concerns about the cost. We were met with resistance, and when we finally did get her back, the vet’s attitude became noticeably rude and dismissive, even after we apologised for not being able to go through with the proposed treatment. We were even told that our dog wouldn’t survive the night and that she likely wouldn’t be alive in a couple of days. Now it’s over a month later, our dog has made a full recovery, is in great health, and very much alive, which makes us question the urgency and necessity of the proposed treatment. While we understand that veterinary care can be expensive, we felt that the approach here lacked compassion and transparency and the vet’s attitude was very unprofessional. Our experience left us feeling pressured and undervalued as pet owners, and unfortunately, we would not return. Update: 8 months later, we are celebrating my dog’s 16th birthday!