Arden House Animal Hospital

- Compassionate care in difficult cases: Several owners describe strong support for very unwell or elderly pets, especially cats, with particular praise for Kathryn and Cathy/Kathy. - Clear explanations and follow-up: Owners say vets take time to listen, explain treatment plans clearly and arrange ongoing review appointments rather than making visits feel rushed. - Helpful team and calm handling: Reviews describe the wider staff as warm, welcoming and efficient, with Mary singled out for helping a reactive dog stay relaxed during a visit.

Services

•General veterinary care and follow-up: Reviews highlight both routine and ongoing care, including regular review appointments for a dog with gastrointestinal problems and continued treatment for very unwell elderly cats.
•Emergency and hospital-based care: Clinic information states that emergency veterinary services are available, with 24/7 or extended-hours arrangements.
•Surgery and broader animal hospital services: The practice has a Surgeries section on its website, though specific procedures are not listed here. Recent reviews also mention intensive care after complications following dental treatment carried out elsewhere.
•Care for different species: Recent reviews cover dogs, cats and a budgie, suggesting the hospital sees more than just standard routine dog and cat cases.
•Support for nervous pets and updated facilities: One owner says Mary handled a reactive German Shepherd calmly and confidently. Multiple reviews also mention the refurbishment, saying the clinic looks clean, fresh and modern, and some note on-site parking.

Pricing

No published pricing information is currently available for this clinic.

People

•Kathryn (vet): repeatedly praised for compassionate, patient care, especially in complex cat cases; one owner credits her with turning around an elderly cat’s condition after a second opinion.
•Dr Jose Romero (vet): highlighted for listening carefully, explaining plans step by step, avoiding unnecessary medication, and arranging regular follow-up visits.
•Cathy / Kathy: praised for careful, supportive treatment of very unwell cats, including close monitoring during recovery from a serious dental complication.
•Mary (role not stated): thanked for calm, confident handling of a reactive German Shepherd.
•Brooke (role not stated): mentioned positively alongside the reception team for being kind and helpful.

Reviews

Google reviews: 4.7/5 from 420 reviews. Recent feedback is very positive overall, with one notable negative review.

•Compassionate care in difficult cases: Several owners describe strong support for very unwell or elderly pets, especially cats, with particular praise for Kathryn and Cathy/Kathy.
•Clear explanations and follow-up: Owners say vets take time to listen, explain treatment plans clearly and arrange ongoing review appointments rather than making visits feel rushed.
•Helpful team and calm handling: Reviews describe the wider staff as warm, welcoming and efficient, with Mary singled out for helping a reactive dog stay relaxed during a visit.
•Facilities and one serious complaint: Positive reviews mention the recent refurbishment, cleanliness and parking, while one 1-star review alleges pressure around a treatment plan of nearly £2,000, difficulty getting a dog returned, and a prognosis the owner later disputed.

Reviews for Arden House Animal Hospital

Note: Showing the 10 most recent Google reviews out of 420 we track in total. Recent reviews may not be representative of overall sentiment.

Frances Bennett

1 month ago

My poor 18 year old cat Sam was brought to Arden House to see Cathy by recommendations of many local people on the local neighbourhood app after getting badly ripped gums and a horrible infection after having 8 teeth taken out at another vet practice who were only supposed to take out 1 tooth. He was in quite a bad way and I seriously thought he wasn’t going to survive what had happened to him. Cathy put him on antibiotics and a selection of painkillers and has regularly monitored his recovery with utmost care expertise and compassion over several weeks. Cathy is clearly not only highly experienced and highly knowledgeable but also very patient with my snappy cat who hasn’t wanted his sore mouth prised open regularly but more to the point Cathy has been an amazing calming influence on my shattered nerves! Sam seems over the worst of his problems and I cannot recommend Arden House highly enough or thank them enough, particularly Cathy, for their amazing help and expertise helping poor old Sam to recover from this ordeal. He’s definitely used more than one of his 9 lives over this. I think that it’s thanks to Arden House that he didn’t use up all his remaining lives. Well done Arden House, superstar vets. I can’t thank you enough, he’s on the road to recovery. I’m just so grateful.

Sandeep Sidhu

NMBe

they saved my birds (budgies) life last year, 10/10 highly recommend!

Jose Lopez

Ana Dos Santos

Amazing 🐕

Candy Harris

7 months ago

Samantha Lee

8 months ago

Warm, welcoming and incredibly helpful. Highly recommend.

Phil M

Jassey Parmar

Kathryn has saved my cat’s life! Having previously been under the care of a different hospital whose head vet said to put my beloved elderly cat down after many months of expensive treatment, we realised we needed a second opinion but did not know where to turn. The previous vet had left us devastated when he said my cat was brain dead and would never recover from his illness. However, upon finding Kathryn, she did not hesitate to administer a new course of treatment. Since we were told there was no hope, he has now put on more than half a kilo in weight in a month and has regained vitality and happiness. He’s miraculously gone from zero to 90% and I’m so grateful for the extra time we’ve had with him. Thank you so much Kathryn. We trust you with our cat’s care and wish we had gone to you in the first place. We are in a much better place and grateful- if only all vets could be like you. Thank you from the bottom of our hearts! ♥️

AJ Lee

9 months ago

Always efficient and extremely helpful. Finding a solution for many animals. Parking onsite.