Companion Care (Ruislip) T/A Vets4Pets Ltd

- Positive reviews highlight kind, attentive handling, including calm support for a nervous dog at vaccination, helpful follow-up booking, and thoughtful end-of-life care. - Appointment reliability is a recurring problem in recent feedback, with multiple owners describing cancellations, rebookings, and disruption after making travel or work arrangements. - Communication and admin issues come up repeatedly, especially phones not being answered, difficulty ordering prescriptions when systems were not working, and trouble getting callbacks from management.

Companion Care (Ruislip) T/A Vets4Pets Ltd is a Vets4Pets practice in Ruislip with on-site facilities including an operating theatre, hospital ward, isolation unit, in-house laboratory, and imaging such as digital X-ray, ultrasound and echocardiography. The practice also offers out-of-hours cover through Vets Now. Recent feedback is mixed: some clients praise compassionate care and helpful staff, while others report repeated appointment cancellations and problems getting through by phone.

Services

•Diagnostics and imaging: in-house laboratory testing, blood pressure monitoring, digital X-ray, ultrasound and echocardiography.
•Surgery and procedures: operating theatre, anaesthesia, orthopaedics including cruciate surgery, and dentistry.
•In-patient care: hospital ward and isolation unit.
•Routine and preventive care: vaccinations, microchipping, nurse clinics and health plans. Reviews also mention follow-up booking support, care-plan use, and anal gland emptying as part of a healthcare plan.
•Travel documents: pet passport / animal health certificate.
•End-of-life care: reviews describe euthanasia support delivered with time, explanation and memorial keepsakes after a guinea pig was put to sleep.
•Training and emergency arrangements: the practice is noted as a Veterinary Nurse Training facility, and out-of-hours care is provided by Vets Now.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Recent reviews talk more about care-plan value and renewal charges than standard treatment fees, with some clients unhappy about reduced benefits or billing issues.

People

•Elijah — described in one recent review as the head vet and warmly praised by a long-term client.
•Aathi — vet praised for helping a nervous dog stay calm during vaccination.
•Monika — thanked for explaining a guinea pig’s infection and euthanasia process, and for providing a remembrance card with paw prints and fur clippings.
•Jordine — praised for booking appointments, arranging follow-ups and helping resolve problems; Gayle and Maria are also thanked for professional and friendly reception support.
•Nursing staff and receptionists are spoken of positively in some reviews, though other recent comments describe less satisfactory front-desk interactions.

Reviews

4.2 stars from 252 Google reviews. Recent feedback is mixed, with several strong comments about individual staff but a noticeable run of complaints about reliability and communication.

•Positive reviews highlight kind, attentive handling, including calm support for a nervous dog at vaccination, helpful follow-up booking, and thoughtful end-of-life care.
•Appointment reliability is a recurring problem in recent feedback, with multiple owners describing cancellations, rebookings, and disruption after making travel or work arrangements.
•Communication and admin issues come up repeatedly, especially phones not being answered, difficulty ordering prescriptions when systems were not working, and trouble getting callbacks from management.
•Health-plan concerns also appear more than once, including complaints about reduced benefits over time and one dispute over renewal and charges without consent.

Reviews for Companion Care (Ruislip) T/A Vets4Pets Ltd

Note: Showing the 10 most recent Google reviews out of 252 we track in total. Recent reviews may not be representative of overall sentiment.

Nah La

1 month ago

Jordine has been so lovely booking our appointments and scheduling our cat for follow ups. When there qas an issue she and the team at ruislip quickly resolved it. The vets are amazing as well and so are the nursees. Eventhough it is not our local branch it was our branch by choice due to the staff.

Liz Feltham

2 months ago

Was a few mins late for my dogs vaxination and vet refused to see us its a 30 min drive from our house and we was in bad traffic , was only given today as fri appointment was cancelled by them due to vet being ill , website says allows 15 mins for lateness we was no more than 5 , receptionist was very rude , im disabled and need a family member to attend with me so all very inconvenient dig still.not had his jabs

Sue Walsh

My dog had to have her vaccinations today. She is very nervous. She saw the vet Aathi, who is very good with nervous animals. She took the time to put my dog at ease and it all went without a hitch. I have used this vets for all my animals for many years. Head vet Elijah is wonderful as are all the nursing staff and receptionists. Definitely recommend.

Pati

3 months ago

They never pick up their phone! If i needed an appointment id have to be on the phone for over an hour.. One day i sent my partner in to make appointment and i called once he was there. Still no one picks up but he said there werw not busy 😅 Save to say weve changed vets Also if they have an emergency and you waiting to be seen theyll have you wait for hours and they dont call ahead to let you know so you can make a choice to chenge ypur appointment Shamble really

Michael Hurn

4 months ago

We had to put my sons guinea pig down today as she had an infection. Monika was superb as she took the time to understand and explain what was happening. She gave us a card with Midnights paw prints and some cuts of her fur for us to remember her by. Thank you Monika and team.

Dietmar Thivessen

When I first took out healthcare cover for my dog Jan 2021 he got on a monthly basis his anal glands emptied. Then at an increased fee the anal gland’s treatment was reduced to 6, then to 3 a year. I was extremely disappointed. I have now found a vet that gives me once a month a far cheaper rate. I would very much like to thank the ladies in reception, Gayle, Maria & Jordine for their professional and friendly service.

Johanna Warlow

5 months ago

I stupidly changed vets to try vets for pets as they told me what a great care plan they have and they were open 7 days a week. I desperately needed all of my 3 cats looked at and booked them all in. On the same day I received a phone call saying they had to cancel as they have an emergency. I gave them the benefit of the doubt and rebooked for a few days later. Low and behold they cancelled again!! Bearing in mind I am self employed and have now had to reschedule work twice. Surely they should have more than one vet in. Please don't waste your time and go to Greenwood vets instead. I have never had this problem with a vets before. I can understand once but twice is really not acceptable.

mariana baldean

6 months ago

They don't deserve any star. I think they are a joke. Is 3 months on they messagery are bullshit and they do not try to do anything to fix it. And unfortunatly the prescription can be order only by phone,even by email is not possible. What about when is an emergency? And they saying that the put our pets at first. Buy or order another system for prescription or continue prescription if you do not manage. Or take another telephonic provider,but this ignorance is a lack a professionalism.Try to avoid them otherwise you will get angry trying to talk with someone, or you will waiste your time going to them multiple times.