Companion Care (Ruislip) T/A Vets4Pets Ltd – Vets in Ruislip
Clinic Overview
- Positive comments often focus on individual team members, especially Elijah, Aathi, Jordine and Monika, with praise for calm handling, kindness and sensitive support when pets were very ill or being put to sleep. - A recurring complaint is difficulty getting through by phone, with some owners saying calls go unanswered for long periods. - Reliability issues appear repeatedly, including cancelled appointments, long waits despite booked times, and frustration when owners had already arranged work or travel around the visit.
Services
- •Diagnostics and imaging: In-house laboratory testing, blood pressure monitoring, digital X-ray, ultrasound and echocardiography.
- •Surgery and procedures: Operating theatre, anaesthesia, orthopaedics including cruciate surgery, and dentistry.
- •In-patient care: Hospital ward and isolation unit.
- •Routine and preventive care: Vaccinations, microchipping, nurse clinics and health plans. Reviews also mention follow-up booking support, calm handling for a nervous dog during vaccination, and anal gland emptying as part of a healthcare plan.
- •Travel documents: Pet passport / animal health certificate.
- •End-of-life care: Reviews describe thoughtful euthanasia support, including time taken to explain options and memorial keepsakes after pets were put to sleep.
- •Training and emergency arrangements: The practice is noted as a Veterinary Nurse Training facility, and out-of-hours care is provided by Vets Now.
Pricing
A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Reviews talk more about care-plan value and billing concerns than standard treatment fees, with some owners unhappy about reduced plan benefits or renewal-related charges.
People
- •Elijah — described by reviewers as the head vet and repeatedly praised, including during end-of-life care.
- •Aathi — vet praised for helping a nervous dog stay calm during vaccination.
- •Monika — warmly thanked for explaining a guinea pig’s condition and euthanasia process, and for providing a remembrance card with paw prints and fur clippings.
- •Jordine — frequently praised for kindness, appointment booking, follow-up scheduling and helping resolve problems.
- •Gayle and Maria — thanked for professional, friendly reception support; Maria is also mentioned alongside care at a difficult time.
- •Nursing staff and reception team — spoken of very positively by some clients, though other reviews report less satisfactory front-desk experiences.
Reviews
4.2 stars from 260 Google reviews. Recent feedback is mixed, with strong praise for some staff but recurring concerns about administration and reliability.
- •Positive comments often focus on individual team members, especially Elijah, Aathi, Jordine and Monika, with praise for calm handling, kindness and sensitive support when pets were very ill or being put to sleep.
- •A recurring complaint is difficulty getting through by phone, with some owners saying calls go unanswered for long periods.
- •Reliability issues appear repeatedly, including cancelled appointments, long waits despite booked times, and frustration when owners had already arranged work or travel around the visit.
- •A smaller number of reviews describe consultations as not feeling very listening-led or empathetic, and there are continuing complaints from some clients about healthcare-plan value and changing benefits.
