Dog & Cat Vets in Lower Clapton

## Summary The Hackney Vet appears to be part of a wider group: it uses a **dnavetcare.co.uk** email domain (DNA Vetcare). From the latest reviews, owners describe a practice that handles both **routine care** (check-ups and vaccinations) and **more complex medical and surgical cases**, including ongoing diagnostics and cancer treatment. Concrete points owners repeatedly mention include: - **Same-day help for urgent problems** (“seen quickly on the day for critical care”). - **Clear explanations and conservative recommendations**, with one vet (Adam) described as recommending “only what is truly necessary.” - **Work-ups for difficult cases**, including **multiple tests** and seeking **specialist advice** (RVC and pathologists were specifically mentioned). - **Challenging-patient handling**, with a “feisty” cat and an “anxious” cat described as being treated patiently and ending up calmer at visits. There is also a notable negative account alleging a **process/record-checking failure** around a neutering admission (an unwanted repeat microchip and a requested ear check not done). ## Services Services and capabilities mentioned in the available reviews include: - **Routine care:** check-ups and vaccinations. - **Urgent/same-day appointments for critical issues** (as described by a long-term client). - **Surgery:** a dog operation is mentioned (performed by Adam). - **Neutering** (cat neutering specifically referenced). - **Microchipping** (including an allegation of an accidental duplicate microchip). - **Diagnostics for complex illness:** “a month or so of tests” to reach a difficult cancer diagnosis. - **Cancer care:** **fortnightly chemotherapy** for a cat, plus coordination with **specialist advice** (RVC and pathologists mentioned). - **End-of-life care:** euthanasia is described in detail by one owner. - **Remote support:** advice provided via **phone and email** that, in at least one case, helped avoid stressful clinic trips. ## People - **Adam (vet):** multiple reviewers credit him with **clear explanations**, a “necessary-only” approach to recommendations, and performing **surgery** on a dog. One owner also says he **identified underlying issues** in their cat. - **Hannah (vet):** described as providing **continuity of care** for a senior dog over **five+ years**, which the owner valued because the vet “really knows our dog’s history and needs.” - **Iona (vet):** mentioned for **end-of-life care**, with the owner noting patience and support during euthanasia. - **Reception team:** specifically thanked for being welcoming and helping make visits positive for a dog who didn’t want to leave. ## Reviews **4.6 stars from 460 reviews.** The comments available to us are mostly detailed accounts of ongoing care, with one serious complaint about an administrative/clinical mix-up. “Themes below are drawn from the latest written reviews available to us.” - Owners describe **reliable routine care** (vaccinations/check-ups) and **good communication**, including taking time to explain options. - Several reviews mention **support in complex cases**, including persistent diagnostics and involving external specialist input; one cites **chemo** that gave a cat “several happy, healthy months.” - Multiple owners report pets that are **anxious or difficult at the vet** being handled patiently, and that animals seem comfortable in the clinic. - One 1-star review alleges **errors around a neutering visit**: a cat was **microchipped despite the owner saying no**, resulting in **two microchips**, and a **requested ear check** was not done.