Specialist Vets in Kingston upon Thames

## Summary Companion Care (New Malden) Ltd operates under the Vets for Pets brand (website: vets4pets.com) and is set up as a modern, well-equipped small-animal practice with in-house diagnostics (lab, digital x-ray, dental x-ray, ultrasound) plus a hospital ward and isolation unit. Reviews strongly highlight care for exotic species alongside cats and dogs—particularly repeated mentions of an “exotic vet” (Maks/Max) treating reptiles and small mammals. Concrete examples owners describe include: an amputation for an injured tortoise with manageable post-op homecare instructions; a structured treatment plan for a hamster; and hands-on coaching for at-home injections for a leopard tortoise with an eye infection. For dogs and cats, owners mention a difficult-to-diagnose Addison’s Disease case being identified, followed by regular injection visits, and vets helping very stressed/feral cats tolerate examinations. There’s a clear split in experiences on cost/value: one recent review alleges repeated ineffective treatment for an eye issue and being sold a much more expensive eye solution than online, while others say pricing is “on par with others” and appreciate detailed explanations and willingness to consult experts. ## Services From the clinic website summary, services and facilities include: - In-house diagnostics: biochemistry, haematology, in-house laboratory, blood pressure monitoring - Imaging: digital x-ray, dental x-ray, ultrasound, echocardiography - Dentistry (including dental x-ray capability) - Surgery facilities: operating theatre; hospital ward; isolation unit - Nurse clinic; microchipping; laser treatment; prescriptions; health plans - Separate cat & dog waiting areas - Species noted on the website: small animals and reptiles; “Exotic and Avian Medicine” listed as a specialty, plus small mammal medicine and surgery Out-of-hours: the website states emergency care is available through Vets Now when the clinic is closed. Structured clinic data also states it is a **Veterinary Nurse Training facility**. ## Pricing Only specific prices mentioned in the latest reviews available to us: - £40 (ointment for an eye issue; described as not working, prescribed on two consecutive monthly appointments) - £45 (blood test visit) - £82 (eye solution described as “tiny”; reviewer states it is £32 online) Another reviewer (with an ongoing Addison’s Disease case) comments that “vet care isn’t cheap” but found this practice “priced on par with others.” ## People - **Maks/Max (vet; described in reviews as an “exotic vet”)**: repeatedly praised for exotic-pet care, including creating a treatment plan for a hamster, handling a baby bearded dragon gently while giving clear home-care instructions, and demonstrating how to administer injections for a leopard tortoise so the owner could do them confidently at home. Another owner credits him with performing an amputation for a tortoise and providing practical post-op aftercare guidance. - **Ruth (vet)**: described as helping very stressed/feral cats stay comfortable during a visit, making what the owner expected to be highly stressful go more smoothly. - **Abi and Michelle (vets, named by a reviewer)**: mentioned alongside Ruth and Max as part of a group of vets seen during ongoing treatment; the owner highlights detailed answers to questions and thorough reasoning, and says the vets will consult experts when needed. - **Michelle (also singled out in a separate review)**: praised along with the team for being comforting. Non-vet team mentions: one reviewer says staff process insurance claims quickly and are responsive on the phone and over WhatsApp. ## Reviews **4.3 stars from 345 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Exotic and reptile care stands out: treatment plans for hamsters, injury/surgery care for tortoises (including amputation), and emergency care plus handling guidance for a bearded dragon. - Communication and coaching: owners describe clear explanations of “process and next steps,” detailed answers to lots of questions, and demonstrations for administering injections at home. - Ongoing medical management: one owner describes Addison’s Disease being recognised and diagnosed, followed by regular injection visits. - Clinic operations and facilities: one reviewer calls the practice modern and clean, with occasional longer waits attributed to emergencies; they also mention quick insurance-claim processing and responsiveness via WhatsApp. - Cost/value is mixed: one owner alleges repeated appointments with ineffective medication and being charged significantly more for an eye solution than online; another says prices were comparable to other practices.

## Summary Goddard Veterinary Group Raynes Park is part of the **Goddard Veterinary Group** (the practice joined the group in **2018**) and is **RCVS accredited** with **Cat-Friendly Clinic status**. The clinic is set up for routine care plus in-house diagnostics and procedures, with **on-site blood testing, X-rays and operations**. The website states **24/7, 365-day emergency care** is provided via Goddard’s veterinary hospitals (named as **Stone Lion Veterinary Hospital** as the closest option for emergencies). In recent reviews, owners describe both strong clinical experiences (including **extra time taken with an anxious rescue dog** and **clear pre- and post-op checks**) and frustrations with **front-desk attitude, “hidden costs”/upselling**, and **administration errors** (including vaccine scheduling and prescription collection between Goddard branches). ## Services From the clinic website: - **Vet and nurse appointments** - **Dentistry** (including **teeth cleaning** mentioned in reviews) - **Diagnostic imaging** including **X-ray** - **On-site blood testing** - **Operations** (surgical procedures performed on-site) - **Neutering** - **Vaccinations** - **Microchipping** - **Flea and worm treatment** - **Weight and diet advice** - **Wellness health screen** From reviews (examples of what owners say was done): - **Procedure to assist with a pug’s breathing** (type not specified) - **Euthanasia** for a tortoise, with the vet described as explaining the situation and process clearly Emergency/out-of-hours (website): - Emergency care is via Goddard veterinary hospitals **open 24/7, 365 days a year**; the closest hospital for emergencies is stated as **Stone Lion Veterinary Hospital**. ## Pricing Website-listed fees: - **Standard vet appointment:** £65 - **Follow-up vet appointment:** £60 - **Extended vet appointment:** £95 - **Dog castration:** from £310 - **Bitch spay:** from £390 - **Cat castration:** £99 - **Cat spay:** £130 - **Dog initial vaccination:** £99 - **Dog booster vaccination:** £75 - **Cat initial vaccination:** £99 - **Cat booster vaccination:** £80 - **Animal Health Certificate:** £240 - **Microchip:** from £31.61 - **Direct Claim insurance fee:** £33 - **Prescription fee per item:** included in medication fee (if dispensed in practice) - **Prescription fee per item (for dispensing elsewhere):** £25.85 - **Emergency/out-of-hours consultation fee:** not listed (website directs owners to the Emergency Care page) Review signal on costs: - Some reviewers describe the practice as **“very expensive”** or mention **“hidden costs”/upselling**; others don’t mention pricing. ## People Named in reviews: - **Ian (vet):** One owner of an anxious rescue dog says he **took extra time to help the dog feel comfortable** and **didn’t push extra blood tests or treatments**. - **Mykaila (receptionist):** Mentioned as **friendly and helpful** by one reviewer. - **Shannon (role not stated):** Described as walking an owner through **pre- and post-operation checks** in a **thorough** way. Other staff experience is mixed across reviews: - Some owners describe **friendly, supportive interactions** at reception and with clinical staff, while others report **rude reception behaviour** and problems when collecting medication or getting instructions. ## Reviews **4.6 stars from 120 reviews.** Themes below are drawn from the latest written reviews available to us. - **Anxious pets handled with patience:** one owner says their usually terrified dog was calmer after a visit, and credits the vet for taking extra time. - **Clear peri-operative processes:** one review highlights being taken through **pre- and post-op checks** in detail. - **Range of routine procedures described by owners:** neutering, dental cleaning, microchipping and vaccinations are specifically mentioned. - **Conflicting experiences with staff and admin:** some report welcoming/helpful staff, while others describe **rude reception**, **lack of guidance when collecting medication**, and **administration mistakes** (including vaccine timing and prescription arrangements between branches) that allegedly led to extra cost. - **Concerns about costs/upselling:** a couple of reviewers mention **hidden costs** or **unnecessary treatment being recommended**, while another reviewer explicitly appreciated that the vet **didn’t push extra tests**.