The Addison & Holland Park Veterinary Clinic

The Addison & Holland Park Veterinary Clinic is described by multiple reviewers as an independent practice, with several long-term clients noting that Dr Carmichael (also referred to as Mr Carmichael/Andrew) treated their pets for many years and passed away in February 2025. Recent experiences mention continuity of care from the remaining team, including reception staff and newer vets.

Concrete details owners mention include

• •A vet called Georgie “down-sold” medication (one owner said they were prescribed less than expected, unlike their prior experiences elsewhere).
• •Reception staff Sarah and Wendy are repeatedly named for giving advice and being helpful at the front desk.
• •The clinic handles end-of-life care (one review describes a euthanasia appointment in detail).
• •Some owners report breakdowns in follow-up and medication handling (e.g., delays/poor updates on ordering a drug; refusal to provide a prescription for online ordering), while others report consistently supportive care.

Services

Services and situations explicitly referenced in the available information include

• •General consultations for dogs and cats (multiple owners reference ongoing care over years).
• •Senior-pet concerns discussed in consult (one owner attended for suspected cognitive decline/dementia signs).
• •Prescribing/ordering medications (including ordering a requested medication; dispensing an alternative medication).
• •Euthanasia/end-of-life care (one reviewer describes sedation followed by the final injection).
• •Assessment of acute issues (example given: facial swelling in an English bulldog that improved after visiting).

People

• •Dr Carmichael / Mr Carmichael (also referred to as Andrew): Mentioned as the long-standing vet who treated pets over many years; several reviewers note his death in February 2025 and discuss the practice continuing afterward.
• •Georgie (vet): Named positively for being “very caring” during a consultation and for reducing rather than adding medications in one case (“down-sold me medications”).
• •Sarah and Wendy (reception team): Mentioned across multiple reviews as particularly helpful—providing advice, being efficient, and supporting clients after Dr Carmichael’s death.

Reviews

Google rating: 4.8 stars from 241 reviews.

• •Several owners emphasise value and restraint in treatment plans, including not being pushed into extra medications or add-ons (“down-sold” medication; “don’t try to sell you everything”), and describe bills as “reasonable” (no specific prices stated).
• •Many comments praise the front-desk experience, with repeated mentions of friendly, efficient reception and specific appreciation for Sarah and Wendy.
• •There are also serious negative accounts that conflict with the positive experiences
• •One owner describes a distressing euthanasia experience, including being kept waiting, their sedated dog being taken out to reception while another client was treated, and the interaction feeling “cold” and “uncaring.”
• •Another owner reports poor communication and follow-through around sourcing a medication (no update when it became unavailable), not receiving a promised callback, being charged significantly more than an online price, and being refused a prescription to order future doses elsewhere.