Medivet Notting Hill

From the latest reviews available to us, owners describe very gentle handling for cats (including a difficult claw trim done “quickly and well” without upsetting the cat), and notably compassionate support around end‑of‑life situations (including contacting an owner via microchip and providing a condolence card with a paw print). However, there are also accounts of serious problems: one review alleges a very unwell cat was sent home without an explanation and that the clinic environment was “freezing cold” during a visit involving newborn kittens; another long-term client describes repeated delays and inconsistency around prescription renewals and follow‑up.

Services

Services and capabilities mentioned on the clinic website include

• •15‑minute consultations
• •Vaccinations, parasite care, microchipping
• •Pet neutering
• •Dentistry
• •Acupuncture
• •Diagnostic testing: ECG, X‑rays, ultrasound, and an in‑house laboratory
• •Home visits
• •Animal Health Certificate (pet travel paperwork)

Out-of-hours care is stated to be provided by a Medivet 24 Hour practice (named on the website as “Medivet 24 Hour Kensington”).

Species listed on the website: cats, dogs, and small mammals.

Pricing

• •Out-of-hours consult fee: £130 (website).
• •No charge for assessment by phone out of hours (website).

People

Named team members mentioned in reviews

• •Nicole: repeatedly mentioned for compassionate communication and support, including contacting an owner via microchip with news their cat had died, wrapping the cat in a blanket, giving time to say goodbye, and providing a condolence card with a paw print.
• •Fraser: described as “gentle and kind” with a cat, and supportive when the owner became emotional (mentioned alongside Nicole).
• •Eloi: credited with taking great care with a cat at a first visit and addressing the owner’s concerns in a reassuring way.

Reviews

Google rating: 4.1 stars from 148 reviews. “”

• •Gentle handling for cats is specifically described (e.g., a cat’s claws trimmed “quickly and well” without upsetting a cat that usually struggles).
• •Strong praise for empathy and end‑of‑life support (microchip used to reach the owner; cat wrapped in a blanket; condolence card with paw print).
• •Some owners report major problems, including
• •Alleged inadequate care and lack of explanation for a very sick cat, with a subsequent emergency visit elsewhere described as necessary.
• •Ongoing administrative issues for at least one long-term client (high staff turnover, inconsistent guidance, lack of follow‑up, and repeated chasing for prescription renewals, sometimes leading to last‑minute pressure to book an appointment).