Dog & Cat Vets in Hayes End

## Summary Goddard Veterinary Group Hayes End is part of the **Goddard Veterinary Group** (a multi-branch group practice). The practice appears set up for **routine and preventative care with in-house diagnostics** (on-site blood testing and X-ray/diagnostic imaging), plus a defined pathway for urgent cases via a **24/7 emergency vet hospital** (the website names **Mandeville Veterinary Hospital**). In the latest reviews available, owners repeatedly mention **not feeling pushed into expensive treatments** (including being advised cheaper alternatives and not being pushed to continue a cortisone injection course), while a minority report **long waits vs. the time they were told** (10 minutes becoming about an hour, with no apology/explanation). Concrete specifics supported by the inputs: - **Consultation fee of £55** mentioned by a reviewer. - Reviews describe vets **discussing medication options and cheaper remedies**, and **thorough examinations**. - The website lists **on-site blood testing and X-ray/diagnostic imaging**. - Reviews and the site both mention access to **other branches with shared files**, and an **out-of-hours emergency hospital** arrangement. ## Services From the website summary: - Vet and nurse appointments; nurse clinics - Consultations and **on-site blood testing** - **Diagnostic imaging / X-ray** - Dentistry - Neutering - Vaccinations - Microchipping - Flea and worm treatment - Weight and diet advice - Wellness health screen - **Free new pet health check** - Healthcare plan: **ProActive Pets** (plan name listed; details/prices not provided in the inputs) Emergency care (as stated on the website): - Access to a **24/7, 365-days-a-year emergency vet hospital**, with **Mandeville Veterinary Hospital** named as the closest option. Other capability implied in reviews: - Continuity across the group: if a short-notice appointment isn’t available, owners report being able to use **another branch** with **shared records**. ## Pricing - **Consultation: £55** (as stated in a written review). ## People - **Michelle (locum vet)**: praised in a review for being “great,” with the owner specifically noting they **didn’t feel pushed into expensive treatments** and weren’t pressured to proceed with a **third cortisone injection** that didn’t seem to be helping. - Reception team: described as **helpful and accommodating** in a review. - Vets/nurses (general): one reviewer who visited multiple times with a puppy described staff consistently **fussing over the puppy** and providing attentive handling during visits. ## Reviews **4.4 stars from 117 reviews.** Themes below are drawn from the latest written reviews available to us. - **Value/decision-making without pressure:** multiple owners say they weren’t pushed toward costly options; examples include suggesting **cheaper remedies** and not pressuring continuation of a **cortisone injection course**. - **Consultation experience:** owners mention **thorough examinations** and discussions around current medications. - **Service and handling:** positive comments about **helpful reception staff** and pets being warmly handled (e.g., a puppy being “fussed over” across repeat visits). - **Waiting times are a point of conflict:** at least one reviewer reports being told a short wait and then waiting **around an hour**, describing lack of explanation/apology. Another review contrasts this by praising the practice as **punctual** with appointment times. - **Group-network convenience:** a reviewer highlights being able to use **another branch** when short-notice slots weren’t available, with **shared files**, and mentions the linked **out-of-hours hospital**.