Goddard Veterinary Group Hayes End – Vets in Hayes End
Clinic Overview
Goddard Veterinary Group Hayes End is part of Goddard Veterinary Group, a multi-branch practice network within VetPartners. The clinic offers routine and preventative care with in-house diagnostics, including on-site blood testing and X-ray/diagnostic imaging, and uses Mandeville Veterinary Hospital for 24/7 emergency cover. Recent feedback is generally positive, with particular praise for caring, thorough consultations and calm handling of nervous or difficult dogs, though there are still some complaints about waiting times and difficulty getting seen on the day.
Services
- •General veterinary care and routine appointments, including vet appointments, nurse appointments and nurse clinics.
- •Preventative care, including vaccinations, microchipping, flea and worm treatment, weight and diet advice, wellness health screens, and a free new pet health check.
- •Diagnostics and investigation, including on-site blood testing and X-ray/diagnostic imaging.
- •Procedures and treatment, including dentistry and neutering.
- •Ongoing care and treatment planning, with reviews describing vets who take time to explain what they are doing, discuss medication choices, and suggest cheaper alternatives where appropriate. Recent examples include annual vaccinations, treatment planning for skin hotspots, and support for dogs with ear and skin problems.
- •Handling of nervous or challenging pets, with owners specifically praising the team’s calm approach with nervous dogs and a strong, difficult-to-handle bulldog.
- •Group support and emergency access, including use of other Goddard branches when needed, shared records across the group, and 24/7 emergency hospital access through Mandeville Veterinary Hospital.
- •Healthcare plan: ProActive Pets is listed by the practice.
Pricing
A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. One owner reported paying £55 for a consultation and felt it was reasonable, and reviews include positive comments about vets discussing lower-cost treatment options where appropriate.
People
- •Dr Raluka is repeatedly praised for thorough, unhurried consultations, persistence in investigating a dog’s health issues, and a calm manner with a nervous dog.
- •Hazel is mentioned positively in a recent review.
- •Michelle is described positively for a thoughtful approach and for discussing treatment without making the owner feel pushed into unnecessary expense.
- •Reception staff are often described as helpful and accommodating, and reviews also speak well of the wider vet and nursing team.
Reviews
Google rating: 4.5/5 from 126 reviews.
- •Several recent reviewers describe the practice as caring, friendly and thorough, with vets taking time to talk owners through what they are doing.
- •Owners give positive examples of the team handling pets well during routine visits, including annual injections and appointments for dogs that are nervous or hard to manage.
- •Helpful front-desk service and the convenience of on-site parking continue to come up in positive feedback.
- •The main negative themes remain access and waiting, with isolated complaints about not being offered a same-day appointment and about a short quoted wait turning into roughly an hour without explanation.
