Goddard Veterinary Group Hayes End

Goddard Veterinary Group Hayes End is part of the Goddard Veterinary Group (a multi-branch group practice). The practice appears set up for routine and preventative care with in-house diagnostics (on-site blood testing and X-ray/diagnostic imaging), plus a defined pathway for urgent cases via a 24/7 emergency vet hospital (the website names Mandeville Veterinary Hospital). In the latest reviews available, owners repeatedly mention not feeling pushed into expensive treatments (including being advised cheaper alternatives and not being pushed to continue a cortisone injection course), while a minority report long waits vs. the time they were told (10 minutes becoming about an hour, with no apology/explanation).

Concrete specifics supported by the inputs

• •Consultation fee of £55 mentioned by a reviewer.
• •Reviews describe vets discussing medication options and cheaper remedies, and thorough examinations.
• •The website lists on-site blood testing and X-ray/diagnostic imaging.
• •Reviews and the site both mention access to other branches with shared files, and an out-of-hours emergency hospital arrangement.

Services

From the website summary

• •Vet and nurse appointments; nurse clinics
• •Consultations and on-site blood testing
• •Diagnostic imaging / X-ray
• •Dentistry
• •Neutering
• •Vaccinations
• •Microchipping
• •Flea and worm treatment
• •Weight and diet advice
• •Wellness health screen
• •Free new pet health check
• •Healthcare plan: ProActive Pets (plan name listed; details/prices not provided in the inputs)

Emergency care (as stated on the website)

• •Access to a 24/7, 365-days-a-year emergency vet hospital, with Mandeville Veterinary Hospital named as the closest option.

Other capability implied in reviews

• •Continuity across the group: if a short-notice appointment isn’t available, owners report being able to use another branch with shared records.

Pricing

• •Consultation: £55 (as stated in a written review).

People

• •Michelle (locum vet): praised in a review for being “great,” with the owner specifically noting they didn’t feel pushed into expensive treatments and weren’t pressured to proceed with a third cortisone injection that didn’t seem to be helping.
• •Reception team: described as helpful and accommodating in a review.
• •Vets/nurses (general): one reviewer who visited multiple times with a puppy described staff consistently fussing over the puppy and providing attentive handling during visits.

Reviews

4.4 stars from 117 reviews. - Value/decision-making without pressure: multiple owners say they weren’t pushed toward costly options; examples include suggesting cheaper remedies and not pressuring continuation of a cortisone injection course.

• •Consultation experience: owners mention thorough examinations and discussions around current medications.
• •Service and handling: positive comments about helpful reception staff and pets being warmly handled (e.g., a puppy being “fussed over” across repeat visits).
• •Waiting times are a point of conflict: at least one reviewer reports being told a short wait and then waiting around an hour, describing lack of explanation/apology. Another review contrasts this by praising the practice as punctual with appointment times.
• •Group-network convenience: a reviewer highlights being able to use another branch when short-notice slots weren’t available, with shared files, and mentions the linked out-of-hours hospital.