Goddard Veterinary Group Hayes End

Goddard Veterinary Group Hayes End is part of the Goddard Veterinary Group, a multi-branch practice network. The clinic offers routine and preventative care with in-house diagnostics, including on-site blood testing and X-ray/diagnostic imaging, and it has a defined out-of-hours pathway via Mandeville Veterinary Hospital for 24/7 emergency cover. Recent feedback is mixed but generally positive, with praise for thorough, unhurried consultations and calm handling of nervous dogs, alongside some complaints about waiting times and difficulty getting seen on the day.

Services

• •General veterinary care and routine appointments, including vet appointments, nurse appointments and nurse clinics.
• •Preventative care, including vaccinations, microchipping, flea and worm treatment, weight and diet advice, wellness health screens, and a free new pet health check.
• •Diagnostics and investigation, including on-site blood testing and X-ray/diagnostic imaging.
• •Procedures and treatment, including dentistry and neutering.
• •Ongoing care and treatment planning: recent reviews mention detailed consultations about medication options, cheaper alternatives where appropriate, and treatment for issues such as skin hotspots.
• •Group support and emergency access: owners mention being able to use other Goddard branches when needed, with shared records across the group, plus access to a 24/7 emergency hospital through Mandeville Veterinary Hospital.
• •Healthcare plan: ProActive Pets is listed by the practice.

Pricing

No published pricing information is currently available for this clinic.

People

• •Dr Raluka is warmly praised for spending time investigating a dog’s health issues, giving consultations that did not feel rushed, and helping a nervous dog stay calm during treatment.
• •Michelle (locum vet) is described as great, with one owner specifically saying they did not feel pushed into expensive treatment and were not pressured to continue a cortisone injection course that did not seem to be helping.
• •Reception staff are described as helpful and accommodating.
• •Reviews also speak positively about the wider vet and nursing team, especially their friendly handling of puppies and nervous dogs.

Reviews

Google rating: 4.4/5 from 119 reviews.

• •Several owners describe caring, thorough consultations, including time spent discussing medication options, examining pets properly, and avoiding a rushed feel.
• •Named praise goes to Dr Raluka for persistence with a dog’s health problem and calm handling of a nervous dog, and to Michelle for a thoughtful approach that did not feel sales-led.
• •Service comments are often positive about the wider team too, with reception described as helpful and accommodating, and some owners mentioning friendly handling and on-site parking.
• •The main negative theme is access and waiting: one owner says they were refused a same-day appointment for a dog’s ear infection, while another reports being told to expect a 10-minute wait that became about an hour without explanation or apology; another reviewer, however, described the practice as punctual, so experiences appear mixed.