Willett House Veterinary Surgeons

- Recent feedback is mostly positive, with short endorsements describing the practice as simply great and a top quality vet in Feltham. - Owners highlight the human side of the service, including compassionate and professional support during a cat’s final appointment. - Practical experience is another recurring theme, with mentions of easy appointments, helpful reception staff, quick responses, and timely prescriptions.

Services

•General and urgent veterinary care: The practice offers routine veterinary treatment as well as 24/7 emergency care. Reviews mention quick access for urgent cases, including a 5-week-old puppy seen straight away and booked for surgery the following morning.
•Advanced procedures and diagnostics: Website information lists CT scanning and keyhole (laparoscopic) bitch spay among the clinic’s services.
•Dental treatment: Reviews describe dentistry under general anaesthetic, including a cat that had two extractions plus a scale and polish.
•Species seen: Alongside cats and dogs, reviews say the practice also sees reptiles and rodents.
•Prescriptions and day-to-day support: Owners mention timely prescription access, quick replies to messages, and a team that comes across as friendly, caring and reassuring.

Pricing

No published pricing information is currently available for this clinic.

People

•Annie (vet): Named in a review as a favourite and described as knowledgeable and helpful.
•Reception team: Reviews regularly praise reception for being nice, friendly and helpful, with easy appointment booking.
•Nurses and wider team: Feedback describes the nurses and staff more broadly as caring, professional, knowledgeable and reassuring, with one recent review specifically thanking the vet and staff for their compassion and professionalism during a pet’s final visit.

Reviews

Google reviews show 4.7 stars from 112 reviews.

•Recent feedback is mostly positive, with short endorsements describing the practice as simply great and a top quality vet in Feltham.
•Owners highlight the human side of the service, including compassionate and professional support during a cat’s final appointment.
•Practical experience is another recurring theme, with mentions of easy appointments, helpful reception staff, quick responses, and timely prescriptions.
•Reviews also include specific care examples such as urgent treatment for a young puppy, dental work with a good recovery, and treatment for reptiles and rodents; one detailed negative review describes a serious decline after a cat dental and dissatisfaction with follow-up and complaint handling.

Reviews for Willett House Veterinary Surgeons

Note: Showing the 10 most recent Google reviews out of 112 we track in total. Recent reviews may not be representative of overall sentiment.

MEELAN MEELAN

2 months ago

Simply great

Howard Keep

3 months ago

Had to say goodbye to our cat today, just a thank you for the compassionate and professionalism the vet and staff showed, It helped.

salahuddin safi

5 months ago

Nitesh Pathak

11 months ago

Stefano Corrao

1 year ago

Top quality vet in Feltham!

Andrew & Sarah Gardner

Peter Duckett

Genovaite Hasrami

2 years ago

Easy to get appointments, receptionist always nice and helpful.

Clea Rosenfeld

Last October I took my very healthy and strong 12 years old cat for a dental at Willett house. After paying for a full blood test I was told that he was good to go for his dental. A week after his dental he started losing a seriously worrying amount of weight. I kept on going back being given steroids and anti-biotics. They did another blood test as the vet was saying I think we're missing something. I was going out of my mind. By December my poor boy had lost so much weight and still they wouldn't advise me to refer him to a specialist. On 4th December during the night my poor boy died of a heart attack having lost blood from his wound (where they took blood sample). I challenged them after asking for his medical record and they brushed me off. I received a very boiler plate response with no accountability as to why my otherwise healthy cat declined so much after his dental. I contacted VCMS for mediation and complaints. They are refusing to engage. Please do not use these people. If you do, do not let them treat your animal before you have checked their blood result. I think that my lovely cat was killed by these people and they take no responsibility and refuse to engage in mediation for me to comprehend why this happened.

Mia Von Hyde

3 years ago

Absolutely love this vet and use it for all of our animals. They see reptiles and rodents, along with the usual cats and dogs, which is always harder to find! Very quick to respond to messages, never have a problem accessing our prescriptions in a timely manner and the staff are always friendly and reassuring. Wouldn't take our fur babies anywhere else.