Willett House Veterinary Surgeons

Willett House Veterinary Surgeons is a multi-site veterinary practice (a main hospital site plus branch practices) that says it uses modern surgical and medical techniques. Evidence from the website and reviews suggests it’s set up for both routine care and more advanced work: the website lists 24/7 emergency care, CT scanning, and keyhole (laparoscopic) bitch spay, while reviews describe dental procedures under general anaesthetic (including scale/polish and extractions) and urgent same-day treatment for a very young puppy.

Owners also mention practical day-to-day factors such as easy appointment access, helpful reception, and timely prescriptions. There is, however, a serious negative account describing a cat becoming unwell after a dental, repeated re-visits with medications, and dissatisfaction with how the complaint was handled—alongside other reviews reporting good outcomes after dentals.

Services

•24/7 emergency care (stated on the clinic website).
•CT scanning (stated on the clinic website).
•Keyhole (laparoscopic) bitch spay (stated on the clinic website).
•Dentistry under general anaesthetic: reviews mention scale and polish and dental extractions for a cat.
•Urgent care/same-day handling: one review describes a 5‑week‑old puppy seen as an emergency and then booked for an operation the next morning.
•Species seen beyond cats and dogs: one reviewer states the practice sees reptiles and rodents.
•Prescriptions: one reviewer reports being able to access prescriptions in a timely way.

People

•Annie (vet): named by one reviewer as their favourite; no specific case details were given beyond being “knowledgeable and helpful.”
•Reception team: described as “nice and helpful” by a reviewer who also said appointments were easy to get.

Reviews

Google rating: 4.7 stars from 109 reviews.

•Access and responsiveness: comments about easy appointment booking and being dealt with “right away” in an emergency.
•Dental care experiences are mixed: one owner reports their cat recovered well after two extractions plus scale/polish under GA; another describes significant weight loss after a dental, repeat visits with steroids/antibiotics, and believes referral should have been advised sooner.
•Range of animals treated: one owner highlights care for reptiles and rodents as well as cats and dogs.
•Admin/support: mentions of friendly reception and prescriptions provided promptly.
•Complaint handling (conflicting experiences): one reviewer says they received a “boiler plate response” and that the practice refused to engage with mediation after a serious adverse outcome.

Reviews for Willett House Veterinary Surgeons

Note: Showing the 5 most recent Google reviews out of 109 we track in total. Recent reviews may not be representative of overall sentiment.

Nitesh Pathak

2 months ago

Stefano Corrao

6 months ago

Top quality vet in Feltham!

Andrew & Sarah Gardner

7 months ago

Peter Duckett

8 months ago

Genovaite Hasrami

a year ago

Easy to get appointments, receptionist always nice and helpful.

Clea Rosenfeld

Last October I took my very healthy and strong 12 years old cat for a dental at Willett house. After paying for a full blood test I was told that he was good to go for his dental. A week after his dental he started losing a seriously worrying amount of weight. I kept on going back being given steroids and anti-biotics. They did another blood test as the vet was saying I think we're missing something. I was going out of my mind. By December my poor boy had lost so much weight and still they wouldn't advise me to refer him to a specialist. On 4th December during the night my poor boy died of a heart attack having lost blood from his wound (where they took blood sample). I challenged them after asking for his medical record and they brushed me off. I received a very boiler plate response with no accountability as to why my otherwise healthy cat declined so much after his dental. I contacted VCMS for mediation and complaints. They are refusing to engage. Please do not use these people. If you do, do not let them treat your animal before you have checked their blood result. I think that my lovely cat was killed by these people and they take no responsibility and refuse to engage in mediation for me to comprehend why this happened.

Mia Von Hyde

2 years ago

Absolutely love this vet and use it for all of our animals. They see reptiles and rodents, along with the usual cats and dogs, which is always harder to find! Very quick to respond to messages, never have a problem accessing our prescriptions in a timely manner and the staff are always friendly and reassuring. Wouldn't take our fur babies anywhere else.

Michael James

4 years ago

Just wanted to say a massive thank you for taking care of our cat George today. He had 2 x dental extractions and scale and polish under GA. Staff so caring and knowledgable and professional and he is now recovering well at home. In fact he is the most spritely we have seen him in ages. Would highly recommend Willet house. many thanks once again from Elaine and Michael James.

Amy Francis

Staff are very helpful and caring, I took my 5 week old puppy in as an emergency and they dealt with her right away and had her booked for an OP the very next morning very professional tha k you all I was so worried she is now doin great

Cass Living

7 years ago

LOVE this vet. Although I don't have anything to compare it to. All the vets are very knowlegable and helpful at both Feltham and Staines. However Annie is our favourite. Nurses and receptionists are friendly and helpful. LOVE the health care club.