Petwell House Vets

Petwell House Vets in Feltham is a small-animal practice that also sees guinea pigs, and some reviews refer to the wider Animals Are Us team or branding. The clinic appears set up for routine care, vaccinations and urgent same-day problems, with review examples also pointing to more complex capability including orthopaedics. Recent feedback remains mixed, combining praise for caring, attentive treatment with some serious complaints about communication and aspects of clinical handling.

Services

•Routine and urgent appointments: The practice offers day-to-day consultations, vaccinations and urgent care. Review examples include a cat being offered an appointment within two hours and a guinea pig being treated and sent home the same afternoon.
•Guinea pig and small-pet care: Guinea pig care is one of the clearest areas mentioned by owners, including health checks, treatment for infection with antibiotics, care for an abscess, and assessment of a painful leg. One owner also appreciated reception advice to bring both guinea pigs in as a precaution.
•Cat care: Reviews mention treatment for a cat that became unwell after delivering kittens, as well as ongoing support for a nervous older cat with age-related health issues.
•Orthopaedics and broader veterinary capability: One reviewer specifically praised veterinary surgeon Sean Hawkins and mentioned orthopaedics among his capabilities.
•Pet travel paperwork: Some owners have used the clinic for travel-related exams and pet travel certificates, although feedback on this area is mixed.

Pricing

No published pricing information is currently available for this clinic.

People

•David: Repeatedly thanked for guinea pig care, including treatment for an abscess and a later visit for a guinea pig with a bad leg. Owners describe him as knowledgeable, caring and thorough.
•Sean Hawkins: Named in a review as a veterinary surgeon, with praise for a reassuring manner and a wide scope of capability including orthopaedics.
•Reception team: Reviews include praise for helpful, friendly service, including one receptionist who advised bringing both guinea pigs in to be on the safe side.

Reviews

Petwell House Vets has a 4.2-star Google rating from 140 reviews.

•Positive reviews often focus on caring, attentive service: recent reviewers describe the team as trustworthy, helpful and good at listening.
•Guinea pig care stands out strongly in owner feedback: one repeat reviewer praised advice from reception, careful check-ups, antibiotics for an infection, same-day treatment for an abscess, and follow-up care for a painful leg.
•Owners also mention good support for cats: examples include fast access for an unwell cat, recovery after post-birth illness, and patient handling of an older nervous cat.
•Negative feedback centres on communication and confidence in handling: recent complaints include an upsetting dispute over pet travel certificate advice, a very serious complaint following travel-related checks for a cat, and an older complaint about an out-of-date vaccine being recorded.

Reviews for Petwell House Vets

Note: Showing the 10 most recent Google reviews out of 140 we track in total. Recent reviews may not be representative of overall sentiment.

Emma Carter

3 weeks ago

Always the best treatment here at pet well house. They care, they listen, truly a honest and trustworthy service.

Juliusz Polak

1 month ago

Nice service , helpfull personell

sara vieira

2 months ago

If I could I’d give it a 0! If you read this, please do NOT waste your money in this vet! I was travelling with my cat, Sitrus, and I went there to do some exams and to sort out the paperwork for the flight. As soon as I land in Portugal, I went to the vets again, and my cat had lupus and a bunch of other stuff such as kidneys only working 15%, he has anemia and also a bacteria on his blood. My cat is now in a life threatening situation. I’ve spent over 5k in treatments that probably will result in nothing. Tell me HOW was my ca fit to fly in the first place?!? horrible! Will be suing. *** UPDATE My cat passed away, he also had a tumor in his kidneys… I will definitely sue you all… horrible vets.. rip baby…

Mioara Aivanesei

KC

4 months ago

Unfortunately, I am very dissatisfied with my recent visit to this veterinary clinic. While the receptionist was helpful and tried to provide as much information as possible, the interaction with the person responsible for issuing pet travel certificates was highly unprofessional. We wanted to confirm the necessary procedures for traveling with our dog outside of the UK. Having reviewed the new regulations beforehand, I was aware of what options were legally available. However, the certificate issuer stated that we were wasting his time by looking up information online. Despite the regulations clearly stating that the document could be transferred, he refused to do so, likely for his own benefit. We even offered to book a formal consultation and pay for it if we were taking up his time, but he refused to continue the conversation. He insisted on doing things his way, ignoring other fully legal options. Consequently, we went to another veterinarian who resolved the matter immediately using the alternative method. I do not recommend the services of the individual responsible for issuing travel certificates. It is unacceptable to tell a client they are wasting time simply because they came with a legitimate question to ensure everything was correct.

Janine Boutel

1 year ago

Take my Guinea pig to the vets ...As 1 was feeling under the weather ...rung them up and spoke to the receptionist and he advised to take both them down to be on the safe side would like to thank him on his advice as i have rung up a couple of times since bringing them down ....The vet that see them was very caring and helpful and give them a good health check up ...went over and above....Mr Tumnus has an infection been given antibiotics...on the way to getting better....thank u all for being so good and putting up with me ringing up ....⭐⭐⭐ A big big thank u to David and staff for looking after Mr Tumnus he had an abscess on his back, he went in monday morning and was out in the afternoon with food and meds ...David ur a star can't thank u and the ur team enough Hi Everyone Hope you are all well and good, Just a little update on MrTumnus he is doing well ...Thank you once again David ...he very happy to be back with his brother ..🥰🥰⭐️⭐️⭐️ Me and brother hanging out.... 13/9/25 A big thank u to David ..once again he work his magic with Tyrion this time .. my daughter Guinea pig had a bad leg..David is very knowledge and caring of your pets and wears his heart on his sleeve...your 1 of a kind we love you ⭐️⭐️⭐️⭐️⭐️.

Shadnan I

Ben Cox

Katie

I recently brought a puppy, and the breeder took them to this place to be vaccinated for its first injection. I went to take him for his second vaccination today only to realise on the vaccine card the vaccine was actually out of date! When I addressed this with the vet she checked her fridge and said “oh yeah it’s out of date” with no care or even the slightest bit of concern. When I asked why this wasn’t checked her response was “that is not our responsibility”. I also asked would this harm the puppy and her words were “it’s like taking an out of date Ibuprofen”. Comparing a tablet to an injection? I’m shocked and disgusted by the whole experience here and how I was addressed by the staff, more specifically the vet. Will not be coming back here and I suggest you do the same if you do not want an out of date vaccine used on your pet!