Petwell House Vets

Petwell House Vets in Feltham is a small-animal practice that also sees guinea pigs, and some reviews refer to the wider Animals Are Us team or branding. The clinic appears set up for routine care, vaccinations and urgent same-day problems, with reviews also mentioning more complex capability including orthopaedics. Overall feedback is mixed, with warm praise for caring treatment of guinea pigs and cats alongside a serious complaint about vaccine handling and communication.

Services

•Routine and urgent care: day-to-day consultations, vaccinations, and urgent appointments are all part of the clinic’s offering. Reviews describe quick access for unwell pets, including a cat being seen within two hours and a guinea pig treated and sent home the same afternoon.
•Guinea pig and small-pet care: reviews give the clearest detail here, including health checks, treatment of an infection with antibiotics, care for an abscess, and assessment of a painful leg. One owner also praised advice from reception to bring in both guinea pigs as a precaution.
•Cat care: examples mentioned by owners include treatment for a cat that became unwell after delivering kittens, plus ongoing support for a nervous older cat with age-related health issues.
•Orthopaedics: one reviewer specifically praises veterinary surgeon Sean Hawkins and mentions orthopaedics among his capabilities.

Pricing

No published pricing information is currently available for this clinic.

People

•David: repeatedly thanked for guinea pig care, including treatment for an abscess and a later visit for a guinea pig with a bad leg. Reviewers describe him as knowledgeable and caring.
•Sean Hawkins: described in a review as a veterinary surgeon, praised for being reassuring and for a broad scope of capability including orthopaedics.
•Reception team: one owner specifically appreciated a receptionist who advised bringing both guinea pigs in to be on the safe side.

Reviews

Petwell House Vets has a 4.3-star Google rating from 135 reviews.

•Strong feedback on guinea pig care: one owner repeatedly praised the team’s handling of guinea pig problems including infection, an abscess, and a painful leg, highlighting thorough checks, antibiotics, and same-day treatment.
•Helpful, reassuring manner: positive reviews mention friendly staff, caring treatment, and good support for anxious or older pets.
•Fast access for urgent problems: examples include a cat owner being offered an appointment within two hours and prompt same-day care for a guinea pig.
•A notable complaint about vaccination and communication: one review reports an out-of-date puppy vaccine being recorded and describes the response from the vet as dismissive, which the owner found unacceptable.

Reviews for Petwell House Vets

Note: Showing the 10 most recent Google reviews out of 135 we track in total. Recent reviews may not be representative of overall sentiment.

Janine Boutel

7 months ago

Take my Guinea pig to the vets ...As 1 was feeling under the weather ...rung them up and spoke to the receptionist and he advised to take both them down to be on the safe side would like to thank him on his advice as i have rung up a couple of times since bringing them down ....The vet that see them was very caring and helpful and give them a good health check up ...went over and above....Mr Tumnus has an infection been given antibiotics...on the way to getting better....thank u all for being so good and putting up with me ringing up ....⭐⭐⭐ A big big thank u to David and staff for looking after Mr Tumnus he had an abscess on his back, he went in monday morning and was out in the afternoon with food and meds ...David ur a star can't thank u and the ur team enough Hi Everyone Hope you are all well and good, Just a little update on MrTumnus he is doing well ...Thank you once again David ...he very happy to be back with his brother ..🥰🥰⭐️⭐️⭐️ Me and brother hanging out.... 13/9/25 A big thank u to David ..once again he work his magic with Tyrion this time .. my daughter Guinea pig had a bad leg..David is very knowledge and caring of your pets and wears his heart on his sleeve...your 1 of a kind we love you ⭐️⭐️⭐️⭐️⭐️.

Shadnan I

9 months ago

Ben Cox

1 year ago

Katie

I recently brought a puppy, and the breeder took them to this place to be vaccinated for its first injection. I went to take him for his second vaccination today only to realise on the vaccine card the vaccine was actually out of date! When I addressed this with the vet she checked her fridge and said “oh yeah it’s out of date” with no care or even the slightest bit of concern. When I asked why this wasn’t checked her response was “that is not our responsibility”. I also asked would this harm the puppy and her words were “it’s like taking an out of date Ibuprofen”. Comparing a tablet to an injection? I’m shocked and disgusted by the whole experience here and how I was addressed by the staff, more specifically the vet. Will not be coming back here and I suggest you do the same if you do not want an out of date vaccine used on your pet!

SAJDA CHINA

Christina Hanson

Have been going to Petwell ever since a little stray walked into our lives over 12 years ago. They have always been amazing with her as she is very nervy when taken out of her comfort zone. I’m very happy with how they look after her especially now she is getting older and has some age related health issues. The staff are very helpful and friendly. “Squeaks” from Cat the cat 😊

Lala

4 years ago

Really pleased with the treatment my cat got. She wasn’t great after delivering her litter of gorgeous kittens. I called up on Friday morning and was offered an appointment within two hours. Thankfully my cat has made a full recovery and the kittens are doing amazingly well. Thanks to the wonderful staff.

Alec Egan

5 years ago

Sean Hawkins is a wonderful veterinary surgeon, with a wide scope of capabilities including orthopaedics. Sean cares for animals and their owners. Supported by experience and knowledge, this is a recipe for good desirable outcomes for your friends / family members! We are happy, big thanks! The team at Animals Are Us are really really good and reassuring, thank you!