Creature Comforts Chiswick

Creature Comforts Chiswick is part of the Creature Comforts group and is set up for both routine care and more involved work, with facilities including an in-house lab, digital x-rays, ultrasound, a full dental suite, and separate cat and dog wards. The clinic says it can handle urgent and emergency situations, with out-of-hours emergencies referred to partner providers. Recent reviews continue to highlight quick access to appointments, thorough consultations that do not feel rushed, and attentive follow-up around surgery, recovery, and difficult end-of-life decisions.

Services

Services and capabilities mentioned by the clinic and reflected in reviews include

• •Routine vet care: consultations, routine examinations, vaccinations, microchipping, parasite control, nutrition advice, and pharmacy support.
• •Surgery and procedural care: neutering and other surgical work, with reviews also mentioning a dog vasectomy and structured post-op follow-up.
• •Orthopaedic support: reviewers specifically mention TPLO recovery management and sign-off with Dr Penny, described as the clinic’s orthopaedic surgeon.
• •Dental care: dentistry is listed by the clinic, including a full dental suite, and reviews mention dental scale and polish.
• •Diagnostics and imaging: in-house lab testing, digital x-rays, and ultrasound.
• •Other practical and supportive services: travel documents, non-cosmetic grooming, euthanasia, and urgent care; out-of-hours emergencies are referred to partner providers.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services.

• •All Access membership: £20/month, including unlimited vet consultations.
• •Standard consultation: £75.
• •Reviews also mention the membership working as expected in practice, with one owner saying their cat was seen multiple times with no additional consultation cost while paying monthly fees.

People

• •Dr Sandra Morenon is named on the clinic website as Clinical Director.
• •Emily / Dr Emily is praised in reviews for thorough, unhurried consultations and clear advice, including support for senior cat health and recovery care.
• •Dr Penny is repeatedly mentioned in reviews for orthopaedic care, including TPLO recovery guidance, realistic explanations, and follow-up after surgery.
• •Nina is warmly mentioned by one owner for compassionate care during an urgent visit and end-of-life support for their cat.
• •The wider team is regularly described as friendly, patient, and welcoming, particularly with nervous pets.

Reviews

Google rating: 4.9/5 from 198 reviews.

• •Owners regularly describe the team as kind, calm, and attentive, with several saying pets that are usually nervous at the vet were handled especially well.
• •Access is a recurring positive: reviewers mention being able to get appointments within a day or two, and several say visits run on time.
• •Consultation quality stands out, with repeated comments about clear explanations, thorough but unhurried appointments, and realistic guidance for both routine care and more complex recovery cases.
• •The overall clinic experience is often described as warm and welcoming, with reviews mentioning treats, tennis balls, staff remembering pets, and a clean, modern setting.