Two cockatoos on branch

Creature Comforts Chiswick

#1 Vet in Chiswick, Greater London

4.9
Independent Clinic

Creature Comforts Chiswick – Vets in Chiswick

Updated January 2026
Independent Clinic

Clinic Overview

Creature Comforts Chiswick is part of the Creature Comforts group and is set up for both routine care and more involved work, with facilities listed such as an in-house lab, digital x‑rays, ultrasound, a full dental suite, and separate cat and dog wards. The clinic also states it can handle urgent and emergency situations, with out‑of‑hours emergencies referred to trusted partner providers. In recent reviews, owners repeatedly mention being able to get appointments within a day or two, detailed consultations that don’t feel rushed, and structured follow-up around procedures (including phone updates and post-op check-ins). More specialised cases are also described in reviews, including TPLO recovery sign-off with an orthopaedic surgeon and a dog vasectomy (noted as less common).

Services

Services and capabilities mentioned by the clinic and in recent reviews include

  • Consultations (including longer, thorough consultations described by reviewers)
  • Routine and non-routine vaccinations
  • Surgery, including neutering and a dog vasectomy (reviewed)
  • Orthopaedic surgery support mentioned in reviews (TPLO follow-up and recovery sign-off)
  • Dentistry, including dental scale and polish (listed by the clinic and reviewed)
  • Diagnostics and imaging (in-house lab, digital x-rays, ultrasound listed)
  • Microchipping
  • Parasite control
  • Nutrition advice
  • Pharmacy
  • Travel documents
  • Non-cosmetic grooming
  • Euthanasia
  • Urgent care and emergency care (with out-of-hours referred to partner providers, as stated)

Pricing

  • Membership: “All Access” membership includes unlimited vet consultations for £20/month (clinic website).
  • Pay-per-visit: £75 per consultation (clinic website).
  • Reviews also mention being seen multiple times with “no additional cost” while paying monthly membership fees.

People

  • Dr Sandra Morenon (Clinical Director) is named on the clinic website.
  • Emily (vet; named in a review) is described as giving “spot on” suggestions and advice for senior cat ailments and medications after a thorough, unhurried consultation.
  • Dr Penny (described in reviews as their orthopaedic surgeon) is repeatedly associated with orthopaedic care and surgery follow-up
  • An owner describes clear expectations for home care after major TPLO surgery and credits that guidance with supporting a strong recovery.
  • Another describes a dog vasectomy and notes Penny explained the procedure in a pre-op consult, phoned immediately post-op, and arranged a further in-person post-op consultation.
  • Reception/team experience described in reviews includes offering drinks on arrival, remembering pets, and providing treats (including a “treat bar” mentioned by one owner).

Reviews

4.9 stars from 178 reviews. - Access and scheduling: one reviewer says it was easy to get an appointment within a day or two, compared with difficulty at previous practices.

  • Consultation quality: multiple owners describe consultations as thorough and unhurried, with clear explanations and realistic guidance (including around complex recovery plans).
  • Post-procedure follow-up: owners mention structured follow-up such as phone updates after surgery, an additional in-person post-op review, and even a photo sent post-op to reassure them.
  • Special procedures and orthopaedics: reviews specifically mention TPLO recovery management and sign-off, plus a dog vasectomy (described as not commonly performed) alongside dental scale and polish.
  • Clinic experience: comments include “clean, modern practice,” running on time, pets receiving treats, and occasional extras like a small gift pack of toys and supplements.

Location

376 Chiswick High Road

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