Dog & Cat Vets in Canonbury

## Summary Medivet Canonbury – Canonbury Veterinary Practice is part of the Medivet group. It’s set up for routine consultations for cats and dogs, and the available information also flags it as a **veterinary nurse training facility** and offering **emergency veterinary services (24/7 or extended hours)**. Recent reviews repeatedly mention staff explaining options clearly (including “non‑pushy” recommendations) and helping owners with practicalities like **pet insurance**. A smaller number of reviews raise concerns about **fees and front‑desk/management communication**, including one report of a dog’s **anal gland** problem not being resolved after a paid treatment and another describing a dispute around a pet care plan and follow-up emails. ## Services - **Emergency veterinary services** (listed as “24/7 or extended hours” in the provided clinic data; no further detail given). - **Veterinary nurse training facility** (listed in the provided clinic data). - **Anal gland cleaning** (mentioned in a review, with one owner alleging the issue wasn’t resolved and later found “still very full and almost infected” by another vet). - **Treatment planning for a cat eye abscess**, including explanation of “different routes of treatment” over multiple visits (review mentions three appointments). - **Health certificates**: one reviewer says the practice is “now also accredited for health certificates,” described as useful for travel. - **Support with pet insurance paperwork/process** (review specifically mentions staff “making it so easy on dealing with insurance”). - **In-practice retail/products**: one reviewer mentions a “shop” area with “lots of products to choose from.” ## People - **Leo / Leonardo (vet)**: mentioned for being “thoughtful and pragmatic,” “going above and beyond,” and for clearly explaining treatment options for a cat’s eye abscess and helping pet and owner feel at ease across repeat visits. - **Millie**: described as “gentle and sweet” when handling a dog. - **Paul (reception)**: praised by one reviewer for being “kind and patient with all my questions,” while another reviewer describes him as dismissive/rude and says an email about an urgent cat matter was ignored—clear disagreement in reported experience. - **Noreen, Jade, Raluca**: described as friendly/welcoming and patient with questions (named in one detailed review). - **Jennifer (manager)**: one reviewer describes an initially understanding conversation followed by what they felt was a “dismissal email,” and criticises how their complaint was handled. ## Reviews **4.4 stars from 321 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Multiple owners describe **friendly, gentle handling** and pets being made to feel comfortable (cats and dogs mentioned). - Several reviews highlight **clear explanations and transparent recommendations**, including one saying treatment advice was “non pushy” and “in my best interest.” - Practical support is mentioned, including **help with insurance** and reassurance during a stressful situation. - Some negative reviews focus on **money/fees and communication**, including: - a complaint that an **anal gland clean** was paid for but didn’t resolve the dog’s pain, and that further help was refused without full payment that day; - a separate complaint about **additional fees around ending a pet care plan** and dissatisfaction with how management handled feedback, including being told services would no longer be provided.