Medivet Canonbury - Canonbury Veterinary Practice | Vets in Canonbury, Greater London

Medivet Canonbury – Canonbury Veterinary Practice is part of the Medivet group. It’s set up for routine consultations for cats and dogs, and the available information also flags it as a veterinary nurse training facility and offering emergency veterinary services (24/7 or extended hours). Recent reviews repeatedly mention staff explaining options clearly (including “non‑pushy” recommendations) and helping owners with practicalities like pet insurance. A smaller number of reviews raise concerns about fees and front‑desk/management communication, including one report of a dog’s anal gland problem not being resolved after a paid treatment and another describing a dispute around a pet care plan and follow-up emails.

Services

•Emergency veterinary services (listed as “24/7 or extended hours” in the provided clinic data; no further detail given).
•Veterinary nurse training facility (listed in the provided clinic data).
•Anal gland cleaning (mentioned in a review, with one owner alleging the issue wasn’t resolved and later found “still very full and almost infected” by another vet).
•Treatment planning for a cat eye abscess, including explanation of “different routes of treatment” over multiple visits (review mentions three appointments).
•Health certificates: one reviewer says the practice is “now also accredited for health certificates,” described as useful for travel.
•Support with pet insurance paperwork/process (review specifically mentions staff “making it so easy on dealing with insurance”).
•In-practice retail/products: one reviewer mentions a “shop” area with “lots of products to choose from.”

People

•Leo / Leonardo (vet): mentioned for being “thoughtful and pragmatic,” “going above and beyond,” and for clearly explaining treatment options for a cat’s eye abscess and helping pet and owner feel at ease across repeat visits.
•Millie: described as “gentle and sweet” when handling a dog.
•Paul (reception): praised by one reviewer for being “kind and patient with all my questions,” while another reviewer describes him as dismissive/rude and says an email about an urgent cat matter was ignored—clear disagreement in reported experience.
•Noreen, Jade, Raluca: described as friendly/welcoming and patient with questions (named in one detailed review).
•Jennifer (manager): one reviewer describes an initially understanding conversation followed by what they felt was a “dismissal email,” and criticises how their complaint was handled.

Reviews

4.4 stars from 321 reviews. “”

•Multiple owners describe friendly, gentle handling and pets being made to feel comfortable (cats and dogs mentioned).
•Several reviews highlight clear explanations and transparent recommendations, including one saying treatment advice was “non pushy” and “in my best interest.”
•Practical support is mentioned, including help with insurance and reassurance during a stressful situation.
•Some negative reviews focus on money/fees and communication, including
•a complaint that an anal gland clean was paid for but didn’t resolve the dog’s pain, and that further help was refused without full payment that day;
•a separate complaint about additional fees around ending a pet care plan and dissatisfaction with how management handled feedback, including being told services would no longer be provided.

Reviews for Medivet Canonbury - Canonbury Veterinary Practice

Note: Showing the 5 most recent Google reviews out of 321 we track in total. Recent reviews may not be representative of overall sentiment.

Sofia Lopes

2 weeks ago

Thank you so so much for taking care of my Wicca and dealing with all the stress and worry. Thank you for making it so easy on dealing with insurance and reassuring us she would be ok! Thank you for the professionalism and kindness ❤️

Elif Keles

3 weeks ago

One of the best vets I’ve ever seen They looked after our cat and cared for him so well Very polite very clean very friendly I highly recommend

o s

Always a lovely experience at this vets, the entire team are absolutely amazing! They make my dog feel so welcome and comfortable! I’m so glad my dog is in such good care whenever she needs to have a visit. Thank you❤️

Crystal Harris

a month ago

Rude, only want money! Paid for anal glands clean to then still have a dog in pain! Begged them to find out why but because I didnt have the full amount of money that day they refused to help! Then i find out after another vet looked was that her glands were still very full and almost infected! But you wanted more money for the job I already paid you to do, I left crying because my dog was in pain and no one cared you just asked for more money! But yet this was because you didn't do your job in the 1st place!

Pem O

Really disrespectful and unprofessional experience here. The vets I've seen are good however Jennifer the manager who seemed understanding initially and then sent a very uncalled for dismissal email, and then a man named Paul at reception who has continusly been dismissive, including ignoring an email about an urgent matter for my cat, they both are way out of line and unprofessional. Paul was rude to me and passive aggresively interupting my civil chat with the manager who did not care to address his behaviour at all - is this acceptable treatment towards a client or any human being? When you decide to finish your pet care plan instead of continuing, instead of asking you if everything is ok, they throw a bunch of last minute additional fees at you to squeeze out what they can. Luckily I know my facts and how to stand my ground, I worry for those who they can easily manipulate and bully. They are also selective of who they treat nicely ,) - bias behaviour. Instead of taking on client feedback and speaking to their staff accordingly, for example the passive aggressive person Paul at reception, they randomly email saying they no longer can offer you services as they feel the trust has been broken and it is important to them. Right, words are easily put together but action speaks louder. If you prioritise the client and business relationship then you take on client negative experience and feedback seriously, and not divert blame on to the client and get rid of them! Incredibly unprofessional and completely avoidant of taking any ownership of their mistakes, and rather push away a client without taking any accountability whatsoever. I was leaving anyway so I'm unsure why I needed an email sent out to me? Extremely poor and disgusting treatment I've received here. Please do not take this review lightly if you are thinking of joining Medivet Canonbury.

Matt Spiteri

a week ago

All the staff was extremely helpful and welcoming made the whole experience easy for me as a new pet owner. my puppy was also treated brilliantly by all staff and vet

Natasha T

I am deeply grateful to Canonbury Medivet for the care and support they provided over the past year as my dog, Zoe, went through a few health challenges - the team was always kind, patient and compassionate throughout. Millie was gentle and sweet with Zoe, and Leo was thoughtful and pragmatic - going above and beyond many times to support her. The entire staff made each visit easier - Paul and Noreen were always kind and patient with all my questions and Jade and Raluca were endlessly friendly and welcoming. My dog, Zoe, loved everybody in the clinic and I always felt she was in the best hands. Sincerest thank you to all the team.

Clémentine Dugrand

I don't often post public feedback but I'm really pleased with my recent visit, everyone at the practice was super friendly and gentle. My two cats were well taken care of, and treatment was advised in a totally non pushy way, with recommendations made transparently and in my best interest. The practice is now also accredited for health certificates, which is really handy if you need to travel with a pet! Thanks again for all your help.

Ivan Zharikov

6 months ago

Had a really great experience at Medivet Canonbury! The shop is lovely – lots of products to choose from and a great selection overall. The nurses and vets are super friendly and professional – you can really tell they care. Highly recommend! Thank you, Medivet Canonbury! Friendly service, wide range, and great care! Will definitely come back! 5 stars! ⭐️⭐️⭐️⭐️⭐️

Emily 27

7 months ago

Had such a positive experience with Leonardo ! Our cat Inky had an abscess on her eye and he was great at explaining this and the different routes of treatment. We attended three times and he was really great at putting her (and us!) at ease. Highly recommend

Medivet Canonbury - Canonbury Veterinary Practice