Dog & Cat Vets in Battersea

## Summary Battersea Square Vets is an **independent clinic** owned and run by husband-and-wife team **Tristan and Sarah Martin**. The website and reviews suggest a practice set up for **thorough consultations and clear communication**, with owners repeatedly describing detailed explanations and time taken to answer questions. Several reviews mention **dentistry (scale/polish, dental X‑rays and discussion of extractions)**, **surgery (including tumour removal)**, and **export/travel certification paperwork** being handled carefully (including checking requirements and documents with external officials). Cat owners also mention a **dedicated cat waiting area with calming pheromones**. ## Services Based on the clinic website and recent reviews, services mentioned include: - **Vaccinations** - **Surgery**, including a review describing **removal of a cancerous tumour** - **Dentistry**, including: - dental checks - **scale and polish** - dental **X‑rays** during a procedure - discussion around whether **extractions** are actually necessary (one owner describes being advised against unnecessary removals) - **In-house diagnostics** and an on-site **lab** - **Laser therapy** - **Export and travel certificates**, with multiple owners describing very detailed help with relocation paperwork and requirements - **Euthanasia** (one review describes the process and explanation in detail) - **Out-of-hours care**: the clinic states it uses **Veteris** out of hours (described as an independent service with a practice and a home visit service). During the day, emergencies are handled via the normal clinic number. - The website also mentions **video advice from a UK vet at any time of day or night**, stated to be **free of charge**. Facilities mentioned on the website include an **in-house lab/diagnostics**, **dedicated cat waiting room**, **consult room**, and **ward**. ## People - **Tristan Martin (vet/owner)**: repeatedly described as thorough—examples include owners mentioning careful full checks before travel, reading relocation requirements closely, and walking through a dog’s eye condition and treatment options in detail. - **Sarah Martin (vet/owner)**: named in reviews alongside Tristan as one of the vets explaining things clearly and helping owners feel calmer during procedures. - **Luciana, Poppy, Hannah (team members)**: named positively in one detailed review that describes rapid WhatsApp replies, extra time spent double-checking a cat’s teeth, and proactive updates during a dental procedure. - Team approach owners describe: **clear, detailed explanations**, **time for questions**, and **follow-up communication**, including an example where the clinic delayed sending a bill after euthanasia to avoid “troubling” the owner too soon, and sending a **condolence card** afterwards. ## Reviews **5.0 stars from 31 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners repeatedly mention **unrushed appointments and detailed explanations**, especially around treatment options and what to expect. - **Dental care** comes up multiple times: one owner describes the team double-checking teeth, proceeding with **X‑rays**, offering to send an image to a specialist **at no extra charge**, and explicitly saying they wouldn’t remove teeth or use anaesthetic unless it was necessary. - **Travel/export paperwork support** is a consistent theme, with owners describing the clinic as meticulous about requirements and documentation (including liaising over email with officials). - Reviews mention handling **high-stress situations** carefully, including a detailed account of euthanasia explanation/performance and thoughtful aftercare (condolence card). - Practical touches owners notice include a **separate cat waiting room with calming pheromones** and a clinic described as **clean, spacious, modern, and well-equipped**. - A few reviewers describe prices/bills as **“reasonable”**, but no specific fees are stated.

## Summary Medivet Battersea is part of the Medivet group and is set up as a general practice that can also connect clients to Medivet’s 24-hour emergency centres overnight (with a stated overnight emergency consultation fee of £130 for consultations between 7pm and 9am). Recent reviews describe routine care (annual vaccinations and health checks), illness appointments (including a kitten with a high temperature and concerns about possible infections), and at least one vet being described as a surgeon. Owner feedback is largely positive about calm handling of nervous pets and clear reassurance during worrying visits, but there is a serious recent complaint about basic record-checking and microchipping (a cat reportedly given a second microchip without being scanned first, and then still charged). ## Services - Routine consultations and check-ups (including “routine check up” and health checks alongside vaccinations). - Vaccinations (annual vaccinations specifically mentioned). - Microchipping (mentioned in a negative review involving a duplicate microchip being implanted). - Treatment of acute illness (e.g., kitten seen with a high temperature; support during a worrying health incident for a cat). - Investigation/management of possible infections (raised by a dog owner). - Surgical care is referenced by owners (one vet described as a “great surgeon and vet”), but no specific procedure is named. - Help with travel-related requirements for pets is mentioned by one owner (details not specified). - Overnight emergency arrangements: access to Medivet 24-hour centres for consultations between 7pm and 9am (see Pricing). ## Pricing - Overnight emergency consultation fee: **£130** for consultations **between 7pm and 9am** at one of Medivet’s 24-hour centres (as stated on the website). ## People - **Miha (Miha Pungartnik)** (vet; described by owners as reassuring and confident): mentioned in multiple reviews for handling nervous dogs during vaccinations and health checks, and for calm, reassuring care for a kitten with a high temperature (one owner noted the kitten “couldn’t stop purring” during the exam). - **Jorge** (vet): mentioned for patience with a nervous dog and for providing “valuable information” during a routine check-up. - Team feedback (general): several owners describe staff listening carefully, reassuring them through stressful visits, and being supportive during health scares. ## Reviews **4.6 stars from 467 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Reassurance and communication during stressful illness visits (owners describe being listened to, reassured throughout, and leaving more confident after care for cats/kittens). - Handling of nervous dogs during routine care, especially vaccinations (owners cite patience and skill getting vaccinations/health checks done despite anxiety). - Named-vet praise is concentrated around Miha (including confidence in treatment and perceived surgical capability). - A notable negative report about errors and process: one owner alleges records weren’t checked, details were entered incorrectly, and a cat was microchipped without being scanned first—resulting in two microchips and a charge being applied anyway.