Oval Pet Centre Welling

Oval Pet Centre Welling is part of the IVC Evidensia Group and describes itself as a small practice serving 5,000+ clients with a team of vets, nurses and receptionists. The practice promotes a Cat Friendly Clinic approach and is listed as a Veterinary Nurse Training facility. Practical details owners mention include staff taking time to explain options and answer questions, and one review describing the team staying around 4 hours to support a dog in labour that included multiple breech pups.

Services

• •Routine consultations (the website also states consultations can be included with a Pet Health Club® Plus plan).
• •Vaccinations (mentioned in a review where appointments had to be rebooked).
• •Breeding/labour support (review describes in-clinic help during a dog’s labour, including a stuck puppy and multiple breech births).
• •Parasite treatments: flea/worming supplies, with the practice stating they can text when medication is ready for collection.
• •Health checks / screening: website mentions a free health check and wellness screening (priced; see Pricing).
• •Pet travel offer: website mentions a discount for “trusted pet travel with PetAir” for registered clients (offer details in Pricing).
• •The website references an “Emergencies” page and “what to do in an emergency,” but no specific out-of-hours arrangement is provided in the available summary.

Pricing

• •Wellness screening: £60 (website offer).
• •10% off a pet’s first consultation for new clients (website offer).
• •Registered clients: 10% off pet travel with PetAir (website offer).
• •Referral offer: £15 off for you and a friend (website offer).

People

• •Lee (nurse) is singled out by a long-term client who says he “explains everything” and that their dogs “love him.”
• •Kate (nurse) is praised for giving “useful information,” explaining things “in simple terms,” and being patient with “endless questions.”
• •Several other reviews mention vets and reception staff explaining things clearly and being willing to answer questions, without naming individuals.

Reviews

Google rating: 4.4 stars from 175 reviews. “”

• •Clear communication is a repeated theme: owners mention staff explaining everything and answering questions and concerns.
• •Staff manner is frequently praised (reception through to vets/nurses), alongside comments about pets being treated kindly.
• •One detailed account describes urgent in-the-moment help during labour, with the team rushing the owner through on arrival and staying past the usual closing time to support the birth.
• •There is a sharp negative outlier describing rudeness and appointment handling, including being made to wait after arriving 5 minutes late, and perceived internal miscommunication about whether an emergency or backlog caused delays.