Oval Pet Centre Welling

- Communication is a strong theme, with several reviewers saying vets and nurses explain things well and answer questions clearly. - Owners often describe the team as friendly and professional from reception onwards, and say pets are treated kindly. - One standout review praises urgent support during a dog’s labour, saying the team rushed them through on arrival and stayed until 7pm to help.

Oval Pet Centre Welling is part of the IVC Evidensia Group and describes itself as a small practice serving 5,000+ clients with a team of vets, nurses and reception staff. The practice promotes a Cat Friendly Clinic approach and is listed as a Veterinary Nurse Training facility. Recent feedback is often positive about clear explanations, friendly service and kind handling, though a small number of reviewers report issues with appointment management or a disappointing flea-related visit.

Services

•Routine consultations and general care for common pet health concerns, with multiple reviewers saying vets and nurses take time to explain options, answer questions and talk things through clearly.
•Vaccinations, including routine appointments for cats and dogs.
•Breeding and labour support, with one detailed review describing the team seeing a dog urgently during labour, helping with a stuck puppy and multiple breech births, and staying beyond normal closing time.
•Parasite treatment and advice, including flea and worming supplies; the practice also states it can text when medication is ready for collection.
•Health checks and screening, including a free health check and wellness screening mentioned on the practice website.
•Pet Health Club® Plus support, with the website stating consultations can be included on that plan.
•Pet travel offer, with a website discount for registered clients using PetAir.
•Emergency guidance, with the website referencing what to do in an emergency, although specific out-of-hours arrangements are not stated here.

Pricing

No published pricing information is currently available for this clinic.

People

•Lee (nurse) is warmly praised by a long-term client, who says he explains everything clearly, is caring, and is trusted with their dogs.
•Kate (nurse) is highlighted for giving useful information, explaining things in simple terms, and being patient with lots of questions.
•Reviews also speak positively about the wider vet, nurse and reception team, especially for friendliness, professionalism and clear communication.

Reviews

Google rating: 4.4/5 from 176 reviews.

•Communication is a strong theme, with several reviewers saying vets and nurses explain things well and answer questions clearly.
•Owners often describe the team as friendly and professional from reception onwards, and say pets are treated kindly.
•One standout review praises urgent support during a dog’s labour, saying the team rushed them through on arrival and stayed until 7pm to help.
•Negative feedback is present but less common, including one complaint about a flea-related consultation and medication handling, and another about waiting times, lateness policies and a vaccination appointment needing to be rebooked.

Reviews for Oval Pet Centre Welling

Note: Showing the 10 most recent Google reviews out of 176 we track in total. Recent reviews may not be representative of overall sentiment.

Ruslan Bazibaev

3 months ago

Went to this veterinary practice last week because my cat was constantly itching. I told them that she might have fleas, as she had suffered from them before, but I was told that she was clean. They gave her an injection for flea dermatitis, which most likely wasn’t needed at all. When I got home and checked my cat myself, I found an incredible amount of fleas on her. I asked ChatGPT what to do, and it helped me understand all the stages: how to treat my home against fleas, what to do, and for how long I should take my cat away. I then called the clinic to book proper flea treatment, as we were running out and because at the appointment they said they could give her a better one. However, because I had already given her flea treatment the day before (as they never got back to me about when the new one would be ready), when I came to the centre today they refused to give me the new treatment. They also initially prepared the wrong product — a one-month treatment instead of a three-month one — and if I hadn’t called the vet to clarify, they would have given it to me without any issue. After speaking with the doctor, they said they were worried I might overdose my cat. Don’t get me wrong — I love my cat and would never do something like that. But it’s strange that they are worried about overdosing, yet had no concern about giving an injection that may not have been needed in the first place. I am very disappointed. I spent a lot of time on the phone and at the vet centre for no reason. The injection was supposed to stop her itching, but it didn’t help at all. I paid £100 for nothing, and at the end of the day I did not receive good service — just wasted time. Not recommended at all. Please be careful.

Linda Smith

4 months ago

Vet answered my questions and concerns very well.

Marzena Ablewska-Lech

michael packham

5 months ago

I highly recommend this vets From the receptionist untill vet They are very friendly professional and explain everything to you .

Denise Tippett

Been conning to this veterinary practice for years Their nurse called Lee is absolutely amazing I wouldn’t trust my dogs with anyone else, he explains everything, is caring and my dogs love him

Bev Winstanley

6 months ago

ros riddell

I was really pleased by the nurse Kate. She gave me very useful information explaining things in simple terms for me, which I needed as well as helpful advice for my pet.. She was also extremely patient with my endless questions.

Barbara M

8 months ago

Just rude staff, I'm a very patient person, and I never compalin if I have to wait a few minutes and sometime it happens, in busy lifes to have to wait. But this time I was 5 minutes late and they made me wait 50 minutes, the nurse said , that because I was late I had to wait, but I also had 2 appointments, because I have 2 cats, so the first appointement at 3:15pm I was late 5 minutes and they didn't let me go in , but for the second appointment, at 3:45pm, they where 25 minutes late. At the end, because I had work booked in, I couldn't stay and I had to rebook the vaccinations. Just rude. There was also, some sort of misscommunication within them, apparently the excuse was an emergancy, but the nurse was just backed up and she was running late. Don't waste your time and money with this Vets , not worth it.

Fluke 7

10 months ago

A great vet practice. Always lovely from the reception to the vet themselves. Everyone is always happy to answer questions and queries. And most importantly, my dogs are treated ever so kindly at all times.

Roy Williams

Lovely welcome as soon as you enter. Very pleasant and professional throughout our visit. Highly recommend 👌