Hendon Vets 4 Pets Ltd

Hendon Vets 4 Pets Ltd is part of the Vets4Pets group. The practice is equipped for on-site diagnostics and surgery, with facilities including digital X-ray, ultrasound, ECG, an in-house lab, an operating theatre, a hospital ward and an isolation unit. Recent reviews remain mixed overall: many owners praise prompt treatment, surgery and caring staff, while a smaller number report poor communication, lack of empathy and dissatisfaction with diagnosis or cost.

Services

• •Diagnostics and monitoring on site: digital X-ray, ultrasound, ECG, biochemistry, haematology, blood pressure monitoring and an in-house laboratory. Recent reviews mention urgent leg-injury workups with examinations and X-rays completed the same day.
• •Surgery and inpatient care: operating theatre and hospital ward. Owners mention care for fractured legs, repeat surgeries over several years, and overnight inpatient stays.
• •Orthopaedics: listed as a specialty. Recent reviews describe leg injuries, a past knee replacement, and further surgery linked to ongoing orthopaedic problems.
• •Dentistry and laser treatment: both are listed services.
• •Infection control and travel documents: the clinic lists an isolation unit as well as pet passport / animal health certificate services.
• •Out-of-hours cover: when the practice is closed, emergency cover is provided through the Royal Veterinary College Queen Mother Hospital for Animals.
• •Training status: the practice is listed as a Veterinary Nurse Training facility and an RCVS approved training and assessment practice.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Recent comments on cost are mixed: one long-term client described the bill as affordable, while another reviewer reported a £1,300 overnight stay for their cat and was very unhappy with the experience.

People

• •Dr Daniel: named in recent reviews, with very strong praise from one owner who called him a hero, but serious criticism from another who felt he was abrasive and lacked empathy.
• •Claudia: mentioned very positively by name in a recent review.
• •Martin: praised for long-term involvement in a dog's orthopaedic care, including a past knee replacement and a later urgent leg-injury visit that led to further surgery.
• •Reception team: Mark is thanked by name in one review, though feedback on reception overall is mixed.

Reviews

4.2 stars from 233 Google reviews.

• •Many recent reviewers describe kind, professional care and good outcomes, including help after a fractured leg, repeat surgeries, and one owner saying the clinic saved their cat's life.
• •Speed and convenience are recurring positives, with one owner reporting an appointment within an hour and examinations, X-rays and checks completed within half a day.
• •Named staff receive individual praise, particularly Daniel, Claudia, Martin and Mark at reception.
• •Negative feedback centres on feeling dismissed, concerns about empathy and communication, rude reception experiences, and one serious complaint about a disputed diagnosis and the cost of overnight care.