Blue Cross Animal Hospital

- Positive reviews regularly mention friendly staff, clear explanations, and pets being well looked after. - Cleanliness and professionalism come up repeatedly, with owners describing the hospital as clean, well-organised, and reassuring. - Recent examples of care mentioned by reviewers include a cat dental procedure that went smoothly and an emergency pregnancy case where both the mother and puppies were saved.

Blue Cross Animal Hospital in Pimlico is run by Blue Cross, the animal welfare charity, and operates as a veterinary hospital with emergency capability and a veterinary nurse training facility. Recent feedback points to a mix of routine and urgent care, including dental treatment, pregnancy-related emergency care, fracture assessment, and end-of-life appointments. Many owners praise the team for clear explanations, regular updates, and a clean, professional environment, though some reviews raise concerns about eligibility rules for charitable support and the sensitivity of communication during difficult visits.

Services

•Emergency and urgent care: The hospital is listed as providing emergency veterinary services, including 24/7 or extended hours. Recent reviews include an emergency pregnancy case in which a dog and her puppies were saved, with the owner kept updated throughout.
•Routine treatment and consultations: Reviews describe day-to-day veterinary care with clear explanations and pets being handled gently. One owner also mentions a senior dog being seen for a swollen abdomen, although that visit led to a complaint about how the case was handled.
•Dental care: Cat dental treatment is specifically mentioned in recent feedback as going smoothly.
•Imaging and fracture assessment: A recent complaint refers to repeat X-rays and assessment of a cat with a fracture, indicating the hospital handles imaging and more complex case work.
•End-of-life care: Multiple reviews mention euthanasia appointments, including support after pets with serious illness such as cancer were put to sleep.
•Cremation referral: One owner says the hospital recommended a cremation company after a bereavement appointment.
•Veterinary nurse training: The hospital is listed as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews also include comments describing the hospital as affordable and helpful.

People

•Vets: Reviews often describe the vets as friendly, clear in their explanations, and reassuring during treatment. In urgent cases, owners mention being kept updated regularly.
•Nurses and clinical team: Feedback is mixed. Some owners describe kind, professional care, while a small number of reviews raise concerns about communication and sensitivity during end-of-life or complex cases.
•Reception team: Reception is specifically praised in one bereavement review as professional, attentive, and sympathetic.

Reviews

Google rating: 4.6/5 from 1,187 reviews.

•Positive reviews regularly mention friendly staff, clear explanations, and pets being well looked after.
•Cleanliness and professionalism come up repeatedly, with owners describing the hospital as clean, well-organised, and reassuring.
•Recent examples of care mentioned by reviewers include a cat dental procedure that went smoothly and an emergency pregnancy case where both the mother and puppies were saved.
•Negative feedback centres on a few serious issues: one complaint about fracture handling and unclear communication, continued frustration from some owners over eligibility rules for charitable help, and concerns from some bereavement appointments about sensitivity and conduct during final goodbyes.

Reviews for Blue Cross Animal Hospital

Note: Showing the 10 most recent Google reviews out of 1187 we track in total. Recent reviews may not be representative of overall sentiment.

Sara Lalenia

1 month ago

Extremely DISAPPOINTING experience with Blue Cross!!! My cat was taken in with a clearly identified fracture from prior X-rays. After being handled and re-imaged at Blue Cross, her condition significantly worsened — the bone became more displaced and DISLOCATED. The difference between the before and after X-rays is clear, which raises serious concerns about how she was handled. Following discharge, she showed signs of excessive handling, including bruising and additional shaved areas!!!!!!! Communication around her case was also unclear and added to an already distressing situation. I would strongly advise others to think carefully before trusting them with complex cases.

Sara Lalehnia

Piruz Cyrus

Muffin Man

Affordable and helpful

Liyah Leelee

Roy Lambe

3 months ago

Very Friendly staff. Vet was Great, and everything was explained well.Animals were really looked after.

Asfawsha James

Professional, clean and healing veterinary hospital.

TheDiamondBoy

4 months ago

My cat Liquorice had a positive experience here and his dental treatment went smoothly. I am really grateful they helped him.

Melissa G-O

For the most part I have good experiences at blue cross. But sadly my cat died on Christmas Day, I was completely heartbroken. I knew this day was coming soon as she died at 16 but it was still hard. One thing I really didn’t appreciate, and I can understand it’s Christmas Day so potentially they’re trying to keep their spirits up, but whilst I’m explicitly crying and devastated, kissing my cat goodbye, right beside me in the same room, the nurses/doctors were giggling, laughing about their own jokes, and I didn’t say anything as I’m too distraught and also didn’t want to make a scene but I did keep thinking like can’t you do that outside of the room? Like why beside me whilst I’m crying? I felt it was unprofessional and lacked a little care and sympathy. It’s one of the reasons why I went with a different cremation company that was 24/7 and picked her up the very next day instead of the recommended company that would have picked her up a week later. I didn’t want my dear cat to be staying there for too long. I will say when they spoke to me directly, they were respectful and showed care but the moment I began to give my attention to my cat, kissing and crying, they would begin their side jokes again right beside me. The receptionist remained professional, attentive and sympathetic throughout and I really appreciate her. This was my first pet ever, and she died, and I’ve never had to experience this at a vet before, I hope they read this and have more care in the future. I’m not saying you can’t keep your spirits up and make jokes, but make them in private (time and place is key) not beside someone when they’re saying goodbye to their cat and clearly in distress.