Eliza Vet – Vets in North Maida Vale
Clinic Overview
- Communication is a consistent strength: reviewers mention staff taking time to explain what was happening before and after treatment, answering questions clearly, and keeping families informed throughout longer admissions. - Complex care features heavily in recent feedback, including heart scans, ultrasound for a tumour, bladder surgery, pancreatitis treatment, and care for an older cat needing ultrasound, biopsy, IV fluids, and tube feeding. - Aftercare and hospital support stand out, with mentions of daily updates, photos during inpatient stays, a room set aside for visits, discharge instructions, medication plans, and rehabilitation through hydrotherapy and physiotherapy after TPLO.
Services
- •Surgery and procedures: Orthopaedic surgery is a clear strength, with examples including TPLO for cruciate ligament injury, knee surgery, fracture and trauma repair, and other complex leg surgery. Soft-tissue procedures mentioned include spays, mass removal, and bladder polyp removal after a longer urinary work-up.
- •Diagnostics and investigations: The clinic lists X-ray, heart scanning, and abdominal scanning. Recent reviews also mention heart scans, ultrasound, and biopsy as part of investigating serious illness and tumours.
- •Urgent, inpatient, and complex medical care: The clinic states it offers 24/7 emergency care, with advice to call for guidance before travelling. Recent cases include severe pancreatitis, a serious infection needing a week of overnight care, and supportive treatment with IV fluids and tube feeding.
- •Rehabilitation and follow-up: Hydrotherapy and physiotherapy are available, especially after orthopaedic surgery. Reviews also describe repeated check-ups, clear discharge guidance, medication plans, and ongoing follow-up support.
- •Other listed services: IVDD treatment, BOAS correction surgery, and telemedicine are also listed.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews add some nuance: several owners describe costs as reasonable for advanced care, manageable, or say the team helped keep costs down, while also noting that more complex treatment is not cheap. 0% or interest-free finance is mentioned in some cases.
People
- •Dr Arietta and Dr Dario are the names mentioned most often, particularly in complex investigations, surgery, and explaining options, risks, and recovery.
- •Nicole and Cristina are also thanked by name. One recent review highlights Nicole for talking through scan results and next steps after an ultrasound referral.
- •The nursing, caretaker, reception, and front-desk team are frequently praised for compassionate handling, updates, discharge support, and practical admin help. One review also singles out a very supportive practice manager.
Reviews
4.7 stars from 186 Google reviews. Recent written feedback is very positive, especially from owners dealing with referrals, surgery, or inpatient care.
- •Communication is a consistent strength: reviewers mention staff taking time to explain what was happening before and after treatment, answering questions clearly, and keeping families informed throughout longer admissions.
- •Complex care features heavily in recent feedback, including heart scans, ultrasound for a tumour, bladder surgery, pancreatitis treatment, and care for an older cat needing ultrasound, biopsy, IV fluids, and tube feeding.
- •Aftercare and hospital support stand out, with mentions of daily updates, photos during inpatient stays, a room set aside for visits, discharge instructions, medication plans, and rehabilitation through hydrotherapy and physiotherapy after TPLO.
- •Cost handling is viewed positively in several reviews, with comments about reasonable charges for advanced care, help keeping bills manageable, and 0% or interest-free finance being available. One recent reviewer also noted that parking nearby can be difficult.

