Clinic Not Accepting Clients from VetsCompared
Medivet Kenton – Vets in Kenton
Clinic Overview
- Many owners describe the team as friendly, helpful, and welcoming, with repeated praise for kind handling of both cats and dogs. - Cat owners especially mention gentle examinations, vets taking time to answer questions, and ongoing treatment plans being explained clearly, including for senior cats and diabetes care. - Positive service examples include staff remembering pets, giving treats, and staying on the phone to support an owner while their dog was having puppies.
Services
- •General veterinary care: 15-minute consultations, vaccinations, health checks, parasite care, neutering, microchipping, and dentistry.
- •Nursing and support services: nurse clinics and home visits.
- •Diagnostics: in-house laboratory testing and X-rays.
- •Pets seen: cats, dogs, and rabbits are mentioned.
- •Examples from visits: reviews mention cat check-ups and vaccinations, care planning for senior cats including diabetes treatment, microchipping discussions, and phone support while an owner’s dog was having puppies.
- •Out-of-hours arrangements: care is provided through a Medivet 24 Hour hospital; the clinic states a £130 out-of-hours consultation fee and no charge for a phone assessment.
Pricing
A very limited amount of published pricing suggests the clinic may sit above average, but this is based on very few comparable services. The clearest published figure is the £130 out-of-hours consultation fee, alongside a free phone assessment for out-of-hours cases. Reviews give a mixed picture on costs: some owners say treatment plans and charges were explained clearly, while others raise concerns about consultation and test fees.
People
- •Dr Sinclair Owen: praised by name for being wonderful, kind, and gentle with cats; one review spells the name as “Sinclaire” and an older review as “Sanclair.”
- •Wider team: reviewers often describe the reception staff, vets, and nurses as friendly, knowledgeable, polite, accommodating, and caring.
Reviews
Google reviews: 4.8/5 from 182 reviews.
- •Many owners describe the team as friendly, helpful, and welcoming, with repeated praise for kind handling of both cats and dogs.
- •Cat owners especially mention gentle examinations, vets taking time to answer questions, and ongoing treatment plans being explained clearly, including for senior cats and diabetes care.
- •Positive service examples include staff remembering pets, giving treats, and staying on the phone to support an owner while their dog was having puppies.
- •Negative feedback centres on communication and administration, including a redirected booking, concerns about seeing different vets, and a small number of serious complaints about billing and conduct during appointments.
