Specialist Vets in Feltham

## Summary Feltham Vets4Pets Ltd is part of the Vets4Pets group. It’s set up for routine small-animal care and nurse-led support, with veterinary nurse training listed in the clinic’s structured data. Recent reviews repeatedly describe a practice that tries to reduce stress for nervous pets (for example, choosing which vet a pet sees around a surgery so they don’t associate their favourite vet with a distressing experience). Reception staff are frequently mentioned as welcoming and attentive, and appointments are described as calm and patient—though there are also sharply negative reports about one veterinary surgeon’s manner and a feeling of being pushed toward a monthly plan. ## Services - **Veterinary nurse training facility** (listed in clinic data). - **Nail clipping** mentioned as being carried out calmly for “usually fussy” dogs. - **Surgery** is referenced in one review (a pet was “in great distress” afterwards), with staff managing vet continuity to reduce negative associations. - **Cat and dog care** is clearly referenced in reviews (cats including Ragdolls and Maine Coons; dogs including anxious/fussy dogs). - **Annual booster vaccinations** mentioned as included with a care plan (see Pricing). - **Flea & worm prescriptions** for the year mentioned as included with a care plan (see Pricing). ## Pricing - **Annual care plan**: One reviewer says it includes: - annual booster vaccinations - flea & worm prescriptions for the year - “a couple of appointments” (either with a nurse or a vet) if needed (No £ pricing was provided in the available information.) ## People - **Vicki** (role not stated): Multiple cats were reportedly very comfortable during and after appointments with her; the owner described noticeably calmer behaviour compared with prior experiences elsewhere. - **Tyla**: Mentioned for calming dogs during a nail clip (a “soothing voice” that kept dogs calm) and for being “helpful, patient” and answering enquiries in detail. - **Callum**: Mentioned alongside Tyla during nail clipping; described as professional and welcoming. - **Tyler, Barbara, Morgan** (described as “vet doctors”): Reported to check pets and explain findings clearly. - **Felisa** (described as “veterinary surgeon”): Two recent 1-star reviews describe her as “rude, grumpy… blunt and patronising,” with the owner feeling their anxious dog wasn’t made comfortable and that a monthly payment plan was being pushed. This contrasts with other reviews praising the clinic’s general warmth and pet-handling. ## Reviews **Google rating: 4.5 stars from 251 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Reception team is frequently described as welcoming, polite, and attentive—especially with anxious pets. - Efforts to keep pets calm are a recurring detail (gentle handling during nail clipping; a nurse singing to a scared cat; deliberately managing which vet a pet sees around surgery to avoid negative associations). - Communication is highlighted in at least one review: vets “checking and explaining.” - Mixed experience with clinicians: while several reviews praise specific staff by name, two separate 1-star reviews strongly criticise one veterinary surgeon’s manner and describe feeling pressured toward a monthly plan.

## Summary Willett House Veterinary Surgeons is a multi-site veterinary practice (a main hospital site plus branch practices) that says it uses modern surgical and medical techniques. Evidence from the website and reviews suggests it’s set up for both routine care and more advanced work: the website lists **24/7 emergency care**, **CT scanning**, and **keyhole (laparoscopic) bitch spay**, while reviews describe **dental procedures under general anaesthetic** (including **scale/polish and extractions**) and **urgent same-day treatment** for a very young puppy. Owners also mention practical day-to-day factors such as **easy appointment access**, **helpful reception**, and **timely prescriptions**. There is, however, a serious negative account describing a cat becoming unwell after a dental, repeated re-visits with medications, and dissatisfaction with how the complaint was handled—alongside other reviews reporting good outcomes after dentals. ## Services - **24/7 emergency care** (stated on the clinic website). - **CT scanning** (stated on the clinic website). - **Keyhole (laparoscopic) bitch spay** (stated on the clinic website). - **Dentistry under general anaesthetic**: reviews mention **scale and polish** and **dental extractions** for a cat. - **Urgent care/same-day handling**: one review describes a **5‑week‑old puppy seen as an emergency** and then **booked for an operation the next morning**. - **Species seen beyond cats and dogs**: one reviewer states the practice sees **reptiles and rodents**. - **Prescriptions**: one reviewer reports being able to access prescriptions in a **timely** way. ## People - **Annie (vet)**: named by one reviewer as their favourite; no specific case details were given beyond being “knowledgeable and helpful.” - **Reception team**: described as “nice and helpful” by a reviewer who also said appointments were easy to get. ## Reviews **Google rating: 4.7 stars from 109 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Access and responsiveness:** comments about **easy appointment booking** and being dealt with “right away” in an emergency. - **Dental care experiences are mixed:** one owner reports their cat recovered well after **two extractions plus scale/polish under GA**; another describes significant weight loss after a dental, repeat visits with steroids/antibiotics, and believes referral should have been advised sooner. - **Range of animals treated:** one owner highlights care for **reptiles and rodents** as well as cats and dogs. - **Admin/support:** mentions of **friendly reception** and **prescriptions provided promptly**. - **Complaint handling (conflicting experiences):** one reviewer says they received a “boiler plate response” and that the practice refused to engage with mediation after a serious adverse outcome.

## Summary Petwell House Vets is a small-animal practice that also treats guinea pigs; the clinic website and some reviewers refer to the wider “Animals Are Us” team/branding. The clinic appears set up for day-to-day medical care plus urgent same-day problems (for example, owners describe being offered an appointment within two hours and a guinea pig being treated and sent home the same afternoon with food and medication). Reviews also include more complex capabilities being discussed, including orthopaedics (mentioned by name in relation to a veterinary surgeon). Feedback is mixed: several owners describe attentive handling of nervous or older cats and clear advice over the phone, while a separate review reports a serious concern about an out-of-date vaccine and an unsatisfactory response when questioned. ## Services - **Emergency/urgent care:** listed as providing emergency veterinary services (24/7 or extended hours); reviews also describe rapid appointments for unwell pets. - **Vaccinations:** puppy vaccination course is specifically mentioned (one review alleges an out-of-date vaccine was used). - **Small mammal care (guinea pigs):** health checks, treatment of **infection** with **antibiotics**, and treatment of an **abscess** (same-day in-and-out with food and meds described). - **Cat care:** support for a cat that became unwell after delivering a litter; ongoing care for an older cat with age-related issues is also referenced. - **Orthopaedics:** one reviewer cites a veterinary surgeon with “a wide scope of capabilities including orthopaedics.” ## People - **David** (role not explicitly stated; repeatedly thanked in reviews): associated with treating guinea pigs including an abscess (“in Monday morning and out in the afternoon with food and meds”) and a later visit for a guinea pig with a painful leg. - **Sean Hawkins** (described by a reviewer as a **veterinary surgeon**): credited with a broad scope including **orthopaedics**, and with being reassuring to owners. - **Reception team** (not named): one owner describes calling for advice and being told to bring both guinea pigs in “to be on the safe side.” ## Reviews **Google rating: 4.3 stars from 136 reviews.** Themes below are drawn from the latest written reviews available to us. - **Fast access for urgent problems:** examples include being offered an appointment within two hours for a sick cat and a same-day visit and discharge for a guinea pig abscess. - **Detailed small-pet care described:** owners mention thorough health checks, antibiotics for infection, and sending a guinea pig home with food/medication after treatment. - **Handling nervous/older pets:** a long-term client describes the team managing a cat that is “very nervy” and continuing support as she developed age-related issues. - **Serious complaint about vaccination process and communication:** one reviewer reports noticing an out-of-date vaccine recorded on a puppy’s card and describes the vet as showing little concern and saying it was “not our responsibility,” which they found unacceptable.